Customer Care Manager Job at Robert Half (Davenport)

Customer Care Manager

Lead the client's Appointment Center/Customer Care team. Build morale, boost KPI...

Location

United States , Davenport

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong, confident manager
Customer service-focused background (retail, hospitality, call center, trades, etc.)
Comfortable having direct, honest conversations and giving performance feedback
Natural coach who motivates with kindness
Keeps morale high while holding people accountable
Ready to jump in and help wherever needed
Clear communicator who can address improvements constructively

Job Responsibility

Managing daily operations of the Appointment & Customer Care Center
Providing real-time coaching through call reviews, scripting feedback, and performance mentoring
Supporting and developing team members
Overseeing improvement and consistency in low cancellation rate, speed to lead, lead-to-appointment conversion, appointment run rate
Running weekly/monthly leadership meetings
Interviewing, evaluating, and partnering with HR on performance management
Supporting hiring, onboarding, and training
Handling escalated customer issues
Overseeing receptionist and inside sales teams
Fostering a positive, engaging employee and customer experience

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan
Free online training

Customer Care Manager

Brightspeed is looking for a driven, creative, experienced, and energetic leader...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Bachelor’s Degree and/or minimum of 10 years in the telecommunications industry
Must have customer facing experience in a similar role at a prior telecommunications company supporting large revenue Enterprise and Wholesale customer base
Executive level presence and able to communicate with client stakeholders
Extensive knowledge of TDM and IP based voice and data services
Must be able to work in a fast-paced environment, and work collaboratively with marketing, sales, and channel management colleagues to support revenue growth.
Must have strong personal leadership skills and is a professional, responsive, and a good team player
Ability to work under pressure to tight deadlines
Strong customer focus and excellent attention to detail

Job Responsibility

Manage interactions from the order origination through revenue assurance
Promote revenue growth, retention, and overall client satisfaction
Provide support, coordination, and guidance on client and service delivery processes
Serve as the escalation point for customer inquiries and issues
Includes: order origination and validation, project management, service scheduling, technical customer account management, MACD handling, billing and revenue assurance
Communicates order status and governance via client facing communication
Meet learning, development and personal growth objectives to provide a superior customer experience
Deliver data and feedback to other internal organizations on chronic performance issues and recommendations
Provide Client Business Reviews on a recurring basis, no less than bi-annually
Support Service Assurance and Repair in Network Service Review (NSR) presentation to client

What we offer

competitive medical, dental, vision, and life insurance
an employee assistance program
a 401K plan with company match and a host of voluntary benefits

Fulltime

Customer Care Manager

Looking for a long Career in Sales? We have an opportunity for you to work withi...

Location

Australia , Port Melbourne

Salary:

Not provided

Rentokil Initial

Expiration Date

Until further notice

Requirements

3 years customer service experience
Service industry experience
Car Licence essential
Demonstrated experience in Account Management and Customer service issue resolution
Proven team achievements in customer service metrics
Exceptional written & verbal communication skills
Exceptional organisation and time management skills
Attention to detail and problem solving
Ability to multi-task in a fast paced environment

Job Responsibility

Forecast and track retention metrics
Resolve problems aligned to complaint resolution and customer in jeopardy procedures
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
Management of customer escalations
Administer and prioritize all customer tasks and ensure achievement of all deadlines within required time frame
Maintain accurate records of all retention activities
Actively identify new business opportunities and communicate to the internal teams
Proactively support the Customer Service, Sales and Operations teams to achieve targets and deliverables
Provide a response and resolution to all customer queries within defined timeframes

What we offer

A fully-maintained company vehicle including a fuel card and a mobile phone
Attractive opportunities to earn commissions
Comprehensive induction and training
Access to an employee assistance program, for you and your family
Ongoing learning and development
Career Progression

Fulltime

Customer Care Manager

We are seeking a proactive Customer Care Manager to join our team in Northampton...

Location

United Kingdom , Northampton

Salary:

28500.00 - 31000.00 GBP / Year

idverde Limited

Expiration Date

Until further notice

Requirements

Strong customer service and communication skills
Excellent organisation and time management
Confident problem-solver with the ability to use initiative
Good IT skills and attention to detail
Commercial awareness, including pricing small works
Ability to work independently and as part of a team
Experience liaising with suppliers and subcontractors
Full UK driving licence for site visits and inspection

Job Responsibility

Manage all aspects of customer aftercare, including warranty and repair works, small works pricing, and remedials
Carry out occasional site visits and inspections
Handle client enquiries
Coordinate inspections
Liaise with suppliers for quotations
Source materials and subcontractors
Attend sales handover meetings
Manage supply-only orders and internal contracts within idverde

What we offer

Annual leave: Up to 25 days holiday plus bank holidays
Family-friendly policies: Enhanced maternity and shared parental leave
Employee Assistance Programmes: Support for personal and professional challenges
Voluntary benefits: Discounts on retail, holidays, gym memberships, and more
Financial wellbeing support: Resources to manage your finances
Competitive pension scheme: Secure your future
Recognition schemes: Colleague of the month and annual awards
Volunteering policy: Two days per year to support a cause of your choice
Mental health support: Comprehensive resources and support

Fulltime

Customer Care Manager

Brightspeed is looking for a driven, creative, experienced, and energetic leader...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Bachelor’s Degree and/or minimum of 10 years in the telecommunications industry
Must have customer facing experience in a similar role at a prior telecommunications company supporting large revenue Enterprise and Wholesale customer base
Executive level presence and able to communicate with client stakeholders
Extensive knowledge of TDM and IP based voice and data services
Must be able to work in a fast-paced environment, and work collaboratively with marketing, sales, and channel management colleagues to support revenue growth
Must have strong personal leadership skills and is a professional, responsive, and a good team player
Ability to work under pressure to tight deadlines
Strong customer focus and excellent attention to detail

Job Responsibility

Manage interactions from the order origination through revenue assurance
Promote revenue growth, retention, and overall client satisfaction
Provide support, coordination, and guidance on client and service delivery processes
Serve as the escalation point for customer inquiries and issues
Includes: order origination and validation, project management, service scheduling, technical customer account management, MACD handling, billing and revenue assurance
Communicates order status and governance via client facing communication
Meet learning, development and personal growth objectives to provide a superior customer experience
Deliver data and feedback to other internal organizations on chronic performance issues and recommendations
Provide Client Business Reviews on a recurring basis, no less than bi-annually
Support Service Assurance and Repair in Network Service Review (NSR) presentation to client

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

Marketing Manager - Customer Care and Network Marketing

Join Marketing at Barclays to create integrated marketing strategies for Barclay...

Location

United Kingdom , Northampton; London

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Strong workload management, with the ability to balance strategic and tactical responsibilities
Proactive mindset, anticipating challenges and identifying opportunities before they arise
Creative problem-solving, with experience developing engaging marketing content and campaigns
Excellent stakeholder communication, able to influence, collaborate, and present confidently across all levels
Experience in customer experience, service-led marketing, or network/branch marketing is advantageous
Familiarity with regulated environments and compliance-aligned marketing is preferred
Financial services background — Experience working within banking, insurance, or regulated financial environments, with an understanding of customer-care and compliance expectations
Marketing background — Proven experience delivering marketing campaigns, customer communications, or service-led marketing initiatives
CIM marketing qualification — Chartered Institute of Marketing (CIM) certification or equivalent professional marketing qualification

Job Responsibility

Lead marketing initiatives that enhance customer service journeys
Develop and execute marketing plans for Barclays’ branch and service network
Prioritise and manage a diverse portfolio of projects, ensuring timely delivery while maintaining high creative and operational standards
Development and implementation of marketing strategies and delivery that aligns with the banks business objectives
Collaboration with product development, sales, and other departments to align marketing efforts with overall business objectives
Development of compelling and targeted content for various marketing channels
Analysis of data to make informed decisions and optimize marketing strategies
Management of the marketing budget, allocating resources to maximise ROI
Defines marketing vision, sets goals, clarifies objectives and works across organisations to achieve specific, well defined outcomes

Fulltime

Customer Care Regional Manager

SYNC’s pioneering prefabrication, digital design, and manufacturing processes ar...

Location

Australia , Melbourne

Salary:

Not provided

Hickory

Expiration Date

Until further notice

Requirements

Excellent communication and relationship-building skills across various channels
Ability to connect with a diverse range of stakeholders, including clients, facilities managers, subcontractors, and suppliers
Experience managing defects and aftercare processes in construction projects
Experience with modular/prefab construction methods is highly advantageous
Proficiency in using defect management systems and other relevant software
Strong organisational and time management skills
Capability to manage operational budgets and produce detailed status reports
Experience conducting internal audits and ensuring compliance with industry standards
Ability to work under pressure and use initiative
Effective prioritisation and delegation of workloads

Job Responsibility

Oversee the identification, reporting, and resolution of defects throughout the defects liability period
Ensure timely rectification of all defects to the client’s satisfaction
Attain and manage Making Good Defects (MGD) certifications
Participate in pre-handover, handover, and post-handover processes to ensure a seamless transition
Evaluate the handover process, verifying documentation accuracy and completeness
Establish and maintain strong communication with clients, building or facilities managers, end users, suppliers, and other stakeholders
Coordinate with project managers, contract managers, consultants, and subcontractors to address and resolve liability issues
Arrange and conduct site inspections to identify and document defects
Enter jobs into the MGD system and keep all administrative aspects of defect management up to date
Manage assignments for supply chain and service engineers to ensure efficient defect resolution

What we offer

H-Perks Employee Rewards: Access exclusive discounts, cashback and everyday savings through our internal benefits platform
Travel Perks: Exclusive travel benefits, including discounted hotel rates
Novated Leases: Maximise your salary and enjoy tax savings on vehicle expenses
Family-Friendly Policies: Receive paid parental leave to support your family needs
Employee Wellbeing: Access our Employee Assistance Program (EAP) for valuable support and resources
Diverse Opportunities: Gain exposure to a wide range of roles and industry leaders in our leading market company

Fulltime

Customer Care Business Intelligence & Analytics Manager

As a Business Intelligence & Analytics Manager you will serve as a strategic dri...

Location

United Kingdom , Hamilton

Salary:

59000.00 - 110000.00 GBP / Year

John Lewis Partnership

Expiration Date

Until further notice

Requirements

Understanding of contact centre processes, metrics, and challenges
Experience in a business intelligence or data analytics role, preferably within a contact centre environment
Ability to lead and mentor a team of data professionals
Proficiency in data analysis tools, programming languages (e.g., SQL, Python), and data visualisation tools
Effectively communicate complex data insights to stakeholders at all levels
Strategic thinking: Ability to align BI initiatives with broader business objectives and drive data-driven innovation

Job Responsibility

Leading and mentoring a team of BI analysts
Developing a strategic BI roadmap
Fostering a data-driven culture throughout the organisation
Collaborating with stakeholders to identify data-driven opportunities and challenges
Communicating complex data insights effectively
Influencing stakeholders to adopt data-driven recommendations
Ensuring data quality
Enhancing data literacy
Tracking the impact of data-driven initiatives to measure performance
Line Manager responsibility

What we offer

Leisure Learning: up to £200 towards certain tutored courses
Partner Discount: 25% off at John Lewis and 20% at Waitrose
Clubs & Societies
Holiday & Leave
Pension & Life Assurance
Exclusive Hotels

Fulltime

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