Customer Care Manager Job at Randstad (Montréal)

Customer Care Manager

Randstad

Location:
Canada , Montréal

Category:
Customer Service

Contract Type:
Not provided

Salary:

80000.00 - 100000.00 CAD / Year

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Job Description:

My client, a Montreal-based leader in high-end architectural lighting solutions, is seeking its future Customer Care Manager. As a strategic pivot within the organization, your mission will be to transform the customer experience and structure internal processes. If you are a resilient leader capable of thriving in a creative environment undergoing transformation, this Customer Care Management role is designed for you.

Job Responsibility:

Supervise, motivate, and develop a team of approximately ten customer service and internal sales advisors
Manage the complete operational cycle: from receiving complex requests and analyzing needs to quotes, order entry, and after-sales service
Establish "5-star" service standards to reflect the prestige of the brand's products
Optimize business processes and actively participate in the evolution of technological tools (ERP/CRM)
Ensure fluid and transversal coordination with the production, finance, and logistics departments
Track and analyze key performance indicators (KPIs) to guarantee customer satisfaction and operational efficiency

Requirements:

5 years+ of experience in team management, ideally within the technical manufacturing sector or luxury/design field
Perfect bilingualism (French and English, oral and written) is essential
Caring leadership, excellent adaptability, and high resilience
Advanced proficiency in ERP/CRM systems and the Office suite (Excel)

What we offer:

Comprehensive group insurance (health, dental, vision, life, and long-term disability) with 50% employer contribution after 3 months
3 weeks of annual vacation from the first year
5 paid days per year for medical or family reasons
Access to an on-site cafeteria and gym with a private trainer
Flexible working hours with a target schedule of 9:00 AM to 5:00 PM
Stimulating work environment in Montreal, located steps away from the metro

Additional Information:

Job Posted:
April 07, 2026

Expiration:
May 30, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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