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Customer Care Leader

barclays.co.uk Logo

Barclays

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Location:
United Kingdom , Glasgow ▼

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join us as a Customer Care Team Leader within Servicing and Support, where you will lead and motivate a team of up to 15 colleagues delivering high-quality support to our high-value Business Banking clients through phone and email. You will play a pivotal role in driving performance against Service Level Agreements, overseeing the effective handling of servicing requests, and fostering a culture of excellence. With a great focus on quality and customer outcomes, you will ensure your team consistently delivers an outstanding service experience that meets the expectations of both the business and our clients.

Job Responsibility:

  • Lead and motivate a team of up to 15 colleagues delivering high-quality support to our high-value Business Banking clients through phone and email
  • Drive performance against Service Level Agreements
  • Oversee the effective handling of servicing requests
  • Foster a culture of excellence
  • Ensure team consistently delivers an outstanding service experience

Requirements:

  • Accomplished background in people leadership
  • Developing and enhancing both a team and colleague performance
  • Proven experience within a telephony-based role

Nice to have:

  • Demonstrated background in customer experience, with a focus on delivering high-quality service and customer satisfaction
  • Proven experience working with CRM systems, particularly Salesforce
  • Proficiency in Microsoft applications, including Microsoft Office Suite (e.g. Excel, Word, Outlook, Teams)

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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