Customer Care Lead Job at HSO

Online Lead & Customer Care Executive

To ensure fast, professional, and consistent online customer responses while opt...

Location

Vietnam , Ho Chi Minh City

Salary:

Not provided

STEEL SAI GON

Expiration Date

Until further notice

Requirements

Minimum 6 months - 1 year of experience in Customer Service, Telesales, Sales Admin, Online Sales, or similar roles
Strong written and verbal communication skills in Vietnamese
basic English communication is an advantage
Ability to manage multiple conversations simultaneously with good organization and follow-up skills
Detail-oriented, responsible, and customer-service minded

Job Responsibility

Respond to inquiries from new customers across all online channels (Facebook, Instagram, Website, Zalo, etc.)
Provide basic consultation, qualify customer needs, and accurately categorize leads
Assign and transfer leads to the appropriate Sales team based on location
Ensure fast response times and a premium communication experience aligned with STEEL brand standards
Re-engage and follow up with existing leads that have not yet converted, using provided scripts and guidelines
Execute cold email and/or message outreach to customer databases collected from offline activities (events, workshops, partnerships, etc.)
Track customer responses and regularly update lead statuses in the system
Prepare and update daily, weekly, and monthly lead reports
Work closely with Sales and Marketing teams to improve lead handling efficiency and customer experience
Proactively suggest improvements to response scripts and online customer care workflows

What we offer

Full social, health, and unemployment insurance in accordance with Vietnamese labor regulations
Complimentary access to STEEL’s premium training and recovery facilities
Professional, dynamic working environment with exposure to high-end clients
Clear opportunities for growth into Sales, CRM, or Operations roles

Fulltime

Lead Customer Care

Temporary role for 1 year. The role oversees day-to-day business operations and ...

Location

Italy , Pordenone

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Strong problem-solving and communication skills
Knowledge of export and commercial procedures
Fluent in English (written and spoken)
2–4 years of experience in Customer Care or Business Operations preferred
International and multicultural experience is a plus
Bachelor’s degree in Business, Economics, or Marketing preferred

Job Responsibility

Oversees day-to-day business operations and supports the company’s long-term commercial objectives
Manages customer orders and projects from order entry to invoicing, ensuring technical accuracy, timely delivery, and compliance with procedures
Acts as the key interface with customers, distributors, sales teams, and internal operations, providing high-quality customer care and project coordination
Supports reporting, forecasting, export documentation, audits, and international trade activities, including banking and Letters of Credit processes

Lead Customer Care

The role oversees day-to-day business operations and supports the company’s long...

Location

Italy , Pordenone

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Strong problem-solving and communication skills
Knowledge of export and commercial procedures
Fluent in English (written and spoken)
2–4 years of experience in Customer Care or Business Operations preferred
International and multicultural experience is a plus
Bachelor’s degree in Business, Economics, or Marketing preferred

Job Responsibility

Oversees day-to-day business operations and supports the company’s long-term commercial objectives
Manages customer orders and projects from order entry to invoicing, ensuring technical accuracy, timely delivery, and compliance with procedures
Acts as the key interface with customers, distributors, sales teams, and internal operations, providing high-quality customer care and project coordination
Supports reporting, forecasting, export documentation, audits, and international trade activities, including banking and Letters of Credit processes

Fulltime

Customer Care Team Lead

As a Customer Care Team Lead, you will coordinate and develop a team responsible...

Location

Romania , Bucharest

Salary:

Not provided

Coca-Cola HBC

Expiration Date

Until further notice

Requirements

Bachelor’s degree
Minimum 2 years leadership experience
Strong commercial understanding (sales processes, promotions, credit management)
Experience in account management, remote sales or stock management
MS Office & SAP knowledge
English – intermediate
Strong communication, prioritization and problem‑solving skills
Customer‑centric, organized, adaptable and collaborative

Job Responsibility

Lead, coach and develop the Customer Care team to achieve KPIs and service standards
Oversee day‑to‑day customer operations, including order management, credit processes and issue resolution
Monitor team performance, analyze gaps and implement action plans
Ensure accurate and timely communication with customers, distributors and internal stakeholders
Maintain customer satisfaction by anticipating needs and ensuring compliance with commercial policies
Coordinate monthly evaluations, reporting and process improvements
Ensure adherence to company policies, Code of Conduct and internal procedures

What we offer

Coaching and mentoring programs
Company shares
Development opportunities
Equal opportunity employer
Flexible Time
Medical Insurance
Free product quota
Work with iconic brands

Customer Care Team Lead

As Customer Care Team Leader, you are responsible for the development and contin...

Location

Moldova , Chișinău

Salary:

Not provided

Arrive

Expiration Date

Until further notice

Requirements

At least 2 years of leadership experience with full people management responsibilities
Proven track record consistently delivering results across Customer Care KPIs (CSAT, efficiency, employee engagement, answering ratios, and response times)
Ability to use reporting and analytics as guidance for resource allocation and process improvements
Proficiency in Phone and Email (Chat experience is a plus)
Excellent spoken and written English skills
University degree in business administration or a similar field is considered a plus

Job Responsibility

Leading, supporting, and motivating a multi-site team in daily operations
Monitoring and reporting on individual KPIs on a daily, weekly, and monthly basis
Scheduling and prioritizing team resources in collaboration with the Customer Care Manager and Workforce Manager
Taking an active role in ensuring aligned ways of working across the global EasyPark footprint
Dedicating time to the individual development of each team member using a coaching approach
Recruiting new team members to support growth when necessary

Customer Care Team Lead

In a high – paced environment, this position will provide training and support f...

Location

United States , Cheyenne

Salary:

Not provided

Cheyenne Regional Medical Center

Expiration Date

Until further notice

Requirements

Associate’s degree or higher and one (1) or more years of healthcare billing experience
High School diploma (or equivalent certificate from an accredited program) and two (2) or more years of experience in healthcare billing and/or call center

Job Responsibility

Assists the Customer Care Representatives (CCR) with questions and handle escalated callers
Provides in-depth review of patient account information to answer questions regarding patient responsibility, account billing status, insurance information and charges
Develops call handling training and documents for CCRs and perform monthly call audits
Works in Cisco phone system to load outbound list, reviews call reports and takes appropriate actions
Develops and maintains training documents for complex accounts including but not limited to probate, bankruptcy and settlement offers
Monitors the inventory and progress of accounts placed with external collection agencies
Works with internal and external partners on escalated concerns. Conducts in-depth research of concerns, communicates and documents findings
Communicates and transfers information to clinics and departments as applicable for resolution
Works patient correspondence, updates information, audits accounts and mails out requested information
Ensures all workflow items are completed within the set turn-around-time and quality expectations. Performs monthly audits of work queues

What we offer

403(b) with 4% employer match
ANCC Magnet Hospital
21 PTO days per year (increases with tenure)
Education Assistance Program
Employee Sponsored Wellness Program
Employee Assistance Program
Loan Forgiveness Eligible

Fulltime

Customer Care Content & Quality Lead

As Customer Care Content & Quality Lead, you will take ownership of defining, im...

Location

Germany , Munich

Salary:

Not provided

Westwing Group SE

Expiration Date

Until further notice

Requirements

Proven experience in leading and developing teams while driving quality improvements, operational excellence, and achieving KPIs in a scalable support environment
Hands-on experience with AI-driven tools and data analytics to enhance productivity and derive actionable insights
Excellent communication and stakeholder management skills, with the ability to translate insights into clear guidelines and initiatives
Strong analytical and problem-solving mindset, paired with a high level of ownership and attention to detail
Highly organised mindset with the ability to prioritise effectively in a fast-paced, global environment
Fluency in German and English, both written and spoken

Job Responsibility

Own and continuously evolve global customer care guidelines, content, and quality standards to ensure a consistent, premium service experience across all markets
Leverage AI-driven tools to enhance productivity, streamline workflows, and enable scalable, efficient customer support operations
Transform quality assurance by shifting from sample-based checks to AI-supported, end-to-end quality monitoring and insight generation
Analyse performance data and AI-driven insights to identify gaps and translate them into impactful, data-backed improvement initiatives
Collaborate with Customer Care functions (Operations, Voice of the Customer, Tools) as well as Operations, Finance, and Product teams to ensure alignment and drive joint initiatives
Establish and scale continuous improvement frameworks, ensuring that identified opportunities are systematically implemented and embedded into daily operations

What we offer

A high-performance culture built on trust, feedback and collaboration
An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone
A flexible hybrid setup with 3 office days per week
Work-from-anywhere opportunities for up to 4 weeks per year
30 days of paid holiday
A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food
Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers
Wellbeing support through mental health resources, sports memberships, and preventive care
Sustainable mobility options with discounted public transport and JobRad
Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl

Fulltime

New

Director, Customer Care

This is a strategic leadership position that inspires a strong culture and resul...

Location

United States , Chattanooga

Salary:

151900.00 - 205500.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Business Management (Preferred)
Master's/Advanced Degree (Preferred)
4-7 years Multi-unit leadership/management experience (Preferably in Customer Experience). (Required)
Ability to complete cost / benefit analysis (Required)
Ability to effectively impact change across multiple teams (Required)
Experience managing multi level staff, leadership and front line employees (Required)
Strong industry knowledge of customer satisfaction drivers (Required)
Able to lead change and process improvements in a dynamic environment (Required)
Ability to build strong teams and cultivate teamwork (Required)
Values inclusion and has ability to create and lead an inclusive workforce (Required)

Job Responsibility

Provide leadership, vision, and direction for Customer Care teams while supporting operational partners (Facilities, IT, Training, etc.)
Develop and drive strategies for exceptional customer service, support, and sales
Management of metric performance to ensure profitability of each assigned customer group and overall metrics and goals
Review and delivery of monthly/quarterly trending reports to regional leadership
Ensure that employees are applying their knowledge and skills on the job, in the right way, and achieving the desired results
Communicating and educating employees on metrics, best practices and systems/customer experience tactics
Work closely internally and externally to ensure that customer pain points are recognized and addressed and facilitating an ongoing communication strategy
Resolving operational and interdepartmental problems quickly and effectively
Building solid productive relationships within and outside the Customer Experience Center - community engagement and brand ambassadors for the community
Supporting employees’ lifecycle events - ER, LOA, etc.

What we offer

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care

Fulltime

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Customer Care Lead

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