Customer Care I Job at Dansons (Scottsdale)

Customer Care I

Customer Care Experts help troubleshoot and resolve our customers’ issues to get...

Location

United States , Scottsdale

Salary:

Not provided

Dansons

Expiration Date

Until further notice

Requirements

High school diploma
Basic knowledge of pellets grills preferred, but not required
Ability to stay cool under pressure
Comfortable using computers and multitasking
Experience delighting customers on the phone
Flexibility to work any shift
10 ½ hour shifts available based on needs
8 ½ hour shifts for most team members
Some Holidays required to ensure customers are taken care of
Some Weekends may be required

Job Responsibility

Maintaining a positive, empathetic, and professional attitude toward customers
Responding promptly to customer inquiries
Communicating with customers through various channels
Acknowledging and resolving customer concerns
Knowing Dansons products inside and out so that you can answer questions and educate our customers about their grill
Processing orders using our tools
Communicating and coordinating with colleagues daily
Providing feedback on the efficiency of the Customer Care process to help drive improvement
Ensure customer satisfaction and provide professional customer support each day
Have fun and be part of our winning team

Customer Care Representative I

In a high-paced environment; receives inbound and makes outbound calls to patien...

Location

United States , Cheyenne

Salary:

Not provided

Cheyenne Regional Medical Center

Expiration Date

Until further notice

Requirements

High school diploma (or Equivalent Certificate from an accredited program) or higher degree
Six (6) months or more of customer service and/or monetary transaction experience
Ability to communicate effectively with internal and external clients
Ability to use good judgment and critical thinking skills to identify and resolve problems
Proficient skills in MS Office software
particularly Excel and Outlook
Computer and telephone knowledge
Efficient and accurate keyboard/typing skills
Ability to exhibit a high level of professionalism with a strong work ethic and commitment to satisfaction
Functional knowledge of HIPAA rules and regulations

Job Responsibility

Provides in-depth review of patient account information to answer questions regarding patient responsibility, account billing status, insurance information and charges
Summarizes and documents patient calls
Communicates and transfers information to clinics and other departments as applicable for resolution
Works patient correspondence, updates information, audits accounts and mails out requested information
Ensures all workflow items are completed within the set turn-around-time and quality expectations
Develops, maintains, and conducts standard work for complex accounts including, but not limited to, legal authorizations, probate, bankruptcy and settlement offers
Develops, maintains, and conducts standard work for daily, weekly, and monthly reconciliation of accounts placed with external collection agencies
Develops, maintains, and conducts standard work for posting adjustments and refunds for accounts

What we offer

403(b) with 4% employer match
ANCC Magnet Hospital
21 PTO days per year (increases with tenure)
Education Assistance Program
Employee Sponsored Wellness Program
Employee Assistance Program
Loan Forgiveness Eligible

Fulltime

New

Customer Care Specialist

At OneMain, Customer Service Representative empower customers – understanding cu...

Location

United States , Evansville

Salary:

Not provided

OneMain Financial

Expiration Date

Until further notice

Requirements

HS Diploma/GED

Job Responsibility

Responding to calls utilizing an inbound and outbound dialer, with focus on quality and first call resolution
OneMain website support, including technology assistance, password resets and a multitude of customer support activities, including payment arrangements, addressing customer concerns when they receive a declined notification
Handling customer complaints, branch issues, delinquency levels and refunds
Multiple portfolio servicing, including cash advances, convenience checks and settlements
Work with clients in a consultative manner in accordance with all applicable laws, policies, and procedures
Negotiate with customers to resolve account matters
Maintain and notate all appropriate information and documentation on customer accounts
Lien releases paid out processing, questions regarding closed or resolved accounts
Work together as both team member and individual contributor in a goal-oriented environment to meet individual and team targets
Maintain compliance with FDCPA (Fair Debt Collection Practices Act), all state and federal regulations concerning telephone servicing

What we offer

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, prorated based on start date)
Paid sick leave as determined by state or local ordinance (prorated based on start date)
11 Paid holidays (4 floating holidays, prorated based on start date)
Paid volunteer time (3 days per year, prorated based on start date)

Fulltime

New

Customer Care Representative

As a Universal Customer Care Agent, you will support mortgage customers through ...

Location

United States , Tempe

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior customer service experience in a call center setting is required.
Strong communication and problem-solving skills
Ability to manage a high call volume while remaining professional and detail-oriented
Comfortable working on-site Monday–Friday with availability for one half day Saturday per month
Interest in learning the mortgage industry and growing within a structured environment

Job Responsibility

Handle inbound calls related to mortgage payments, escrow questions, and general loan support
Conduct outbound calls to customers regarding missed or past-due payments in a professional, customer-focused manner
Provide clear, accurate, and empathetic assistance on all customer inquiries
Document customer interactions accurately in internal systems
Follow all compliance, quality, and customer care standards
Participate in ongoing training, coaching, and performance development

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

New

Customer Care Senior Representative

As an Inside Sales Representative, you increase our client’s revenue by handling...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is preferred
An ability to build rapport with customers
An ability to navigate multiple computer systems
An ability to pronounce the 52 States of America and refer to guide to access abbreviations
An ability to work in a target-driven environment
Proficiency in Microsoft office programs and general computer operations
Ability to learn and follow basic direction on process
Must have mastery of the English language, both oral and written
Must be detail-oriented and organized to maintain accurate records
Must have the ability to focus and work quickly

Job Responsibility

Establish customer contact by handling incoming calls and initiating follow up outbound calls
Promote products and facilitates customer needs to utilize company’s products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
Resolve customer concerns by providing appropriate information regarding products and services
Record customer information and maintain database by obtaining, entering, and verifying required data
Ensure quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards
Facilitate sales process by communicating/sharing information with appropriate internal and external contacts
Complete and ensure accurate validation of insurance benefits
Provide customer follow-up as required
Contribute to departmental objectives by accomplishing required contact and sales results and ability to track and report progress of sales results

Fulltime

New

Customer Care Advisor

About GoodLeap: GoodLeap is a technology company delivering best-in-class financ...

Location

United States , West Roseville

Salary:

22.00 USD / Hour

GoodLeap

Expiration Date

Until further notice

Requirements

Comfortable working from a script while still sounding natural and building rapport
Strong written communication — your case notes tell the story of every call
Able to navigate multiple software platforms simultaneously while on a live call
Coachable, metrics-aware, and able to receive direct feedback constructively

Job Responsibility

Lead Structured Outbound Call Campaigns
Handle Customer Concerns with Care and Precision
Be a Product and Systems Expert
Own Performance Numbers

New

Customer Care Senior Associate

As a Customer Care Associate, you will be a leading Brand Ambassador serving as ...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset
English
Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others
Professional, empathetic, and naturally caring conversational style

Job Responsibility

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment
Remain current on program and product information by being committed to continuous learning
Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data

Fulltime

New

Bpo Customer Care Associate

Embrace the role of a Customer Care Associate and play a vital role in supportin...

Location

Philippines , Quezon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in Microsoft office programs and general computer operations
Ability to learn and follow basic direction on process
Must have mastery of the English language, both oral and written
Must be detail-oriented and organized to maintain accurate records
Must have the ability to focus and work quickly
Able to work independently
Sense of urgency in reporting any concerns to immediate supervisor
High School diploma or equivalent required
1-2 years’ experience working in the medical field preferred

Job Responsibility

Performs timely and accurate review of electronic records/documentation scanning for completeness of submissions in accordance with established policies
Identifies opportunities and reports on inaccuracies that may be present in reviewed documents
Learns CRM system and is able to access different internal online resources to obtain required information in a timely manner
Performing inbound and outbound calls to insurance companies, medical facilities and customers in the US
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
Analyzing medical insurance claims for quality assurance
Resolving moderately routine questions following pre-established guidelines
Performing routine research on customer inquiries
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

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