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Customer Care Expert

rac.co.uk Logo

RAC

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Location:
United Kingdom , Bristol

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Contract Type:
Not provided

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Salary:

24606.00 GBP / Year

Job Description:

Join the RAC as a Customer Care Expert. We're looking for Customer Care Experts to join our Bristol (Bradley Stoke) team on a Full-Time, 6 month fixed-term contract. Working Monday to Friday, this is a great opportunity if you're looking for predictable hours, meaningful work and the backing of a trusted brand. Our Customer Care team support members when things haven't gone to plan. As a Customer Care Expert, you'll take ownership of enquiries and complaints, guiding members through the process with empathy, clarity and professionalism. You won't just pass problems on, you'll see cases through to resolution, helping turn difficult situations into positive outcomes and rebuilding trust along the way.

Job Responsibility:

  • Handling inbound calls and written queries from RAC members
  • Taking full ownership of complaints and complex queries from start to finish
  • Communicating decisions clearly, fairly and with empathy
  • Working within FCA standards and agreed timelines
  • Updating systems accurately and keeping case records compliant

Requirements:

  • Experience in customer service or complaints handling
  • The confidence to manage challenging conversations calmly and professionally
  • Strong communication skills, both written and verbal
  • Good attention to detail and the ability to use multiple systems
  • A genuine customer first mindset
What we offer:
  • Automatic enrolment in 'Owning It Together' Colleague Share Scheme
  • Free RAC Ultimate Complete Breakdown Service from day one
  • Access to a car salary sacrifice scheme (including electric vehicle options) after 12 months
  • 23 days annual leave (Pro-rata) plus bank holidays
  • Paid family leave, flexible schedules, and practical resources
  • Pension scheme with up to 6.5% matched contributions
  • Life assurance cover up to 4x salary (10x optional with flex benefits)
  • 24/7 confidential support service
  • Access Orange Savings exclusive discount portal

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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