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Join the RAC as a Customer Care Expert. We're looking for Customer Care Experts to join our Bristol (Bradley Stoke) team on a Full-Time, 6 month fixed-term contract. Working Monday to Friday, this is a great opportunity if you're looking for predictable hours, meaningful work and the backing of a trusted brand. Our Customer Care team support members when things haven't gone to plan. As a Customer Care Expert, you'll take ownership of enquiries and complaints, guiding members through the process with empathy, clarity and professionalism. You won't just pass problems on, you'll see cases through to resolution, helping turn difficult situations into positive outcomes and rebuilding trust along the way.
Job Responsibility:
Handling inbound calls and written queries from RAC members
Taking full ownership of complaints and complex queries from start to finish
Communicating decisions clearly, fairly and with empathy
Working within FCA standards and agreed timelines
Updating systems accurately and keeping case records compliant
Requirements:
Experience in customer service or complaints handling
The confidence to manage challenging conversations calmly and professionally
Strong communication skills, both written and verbal
Good attention to detail and the ability to use multiple systems
A genuine customer first mindset
What we offer:
Automatic enrolment in 'Owning It Together' Colleague Share Scheme
Free RAC Ultimate Complete Breakdown Service from day one
Access to a car salary sacrifice scheme (including electric vehicle options) after 12 months
23 days annual leave (Pro-rata) plus bank holidays
Paid family leave, flexible schedules, and practical resources
Pension scheme with up to 6.5% matched contributions
Life assurance cover up to 4x salary (10x optional with flex benefits)