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RAC Logo RAC · Customer Service

Customer Care Expert

United Kingdom, Walsall 24605.00 GBP / Year · Job Posted March 21, 2026
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Job Description

We're looking for Customer Care Experts to join our Bescot team on a full time, permanent basis. Working between Monday to Friday, 8am - 6pm, this is a great opportunity if you're looking for, meaningful work and the backing of a trusted brand. As a Customer Care Expert, you will handle inbound calls from members, answering resolving complaints and enquiries. You will deliver empathetic, professional, and efficient service, ensuring that every interaction builds trust and loyalty.

Job Responsibility

  • Handle inbound calls and manage complaints and enquiries with empathy, professionalism, and clarity
  • Take ownership of each case, ensuring members feel heard, supported, and informed
  • Work within FCA guidelines, maintaining accurate data and meeting response times
  • Use RAC systems confidently to provide timely, effective resolutions
  • Share knowledge, support colleagues, and contribute to continuous improvement across the team

Requirements

  • Experience in customer service or complaints handling
  • The confidence to manage challenging conversations calmly and professionally
  • Strong communication skills, both written and verbal
  • Good attention to detail and the ability to use multiple systems
  • A genuine customer first mindset

What we offer

  • Competitive salary of £24,605
  • Automatic enrolment in 'Owning It Together' Colleague Share Scheme
  • Free RAC Ultimate Complete Breakdown Service from day one
  • Access to a car salary sacrifice scheme (including electric vehicle options) after 12 months
  • 23 days annual leave (Pro-rata) plus bank holidays
  • Paid family leave
  • Flexible schedules
  • Practical resources to help navigate personal commitments
  • Pension scheme with up to 6.5% matched contributions
  • Life assurance cover up to 4x salary (10x optional with flex benefits)
  • 24/7 confidential support service available to you and household members aged 16+
  • Access Orange Savings exclusive discount portal
  • After passing probation, automatic enrolment in Colleague Share Scheme
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