Customer Care Executive Job at C&M Travel Recruitment (Stockport)

Customer Care Executive

Ovarro is now looking for maternity cover within our Customer Care Team. We are ...

Location

Malaysia , Bandar Rimbayu

Salary:

3500.00 MYR / Month

Ovarro

Expiration Date

Until further notice

Requirements

Great IT competency including Microsoft office suite
Strong communication skills
Ability to work under pressure in a fast-paced environment
Strong administration and organisational skills
Positive attitude and a friendly manner
Strong written and spoken English skills

Job Responsibility

Being the first point of contact for Ovarro customers across the globe
Processing customer orders
Responding to Customer enquiries
Complaint Handling
Portal Management
Customer Training administration support
Coordinating and booking Internal Travel
Adhoc Administration duties as required

Online Lead & Customer Care Executive

To ensure fast, professional, and consistent online customer responses while opt...

Location

Vietnam , Ho Chi Minh City

Salary:

Not provided

STEEL SAI GON

Expiration Date

Until further notice

Requirements

Minimum 6 months - 1 year of experience in Customer Service, Telesales, Sales Admin, Online Sales, or similar roles
Strong written and verbal communication skills in Vietnamese
basic English communication is an advantage
Ability to manage multiple conversations simultaneously with good organization and follow-up skills
Detail-oriented, responsible, and customer-service minded

Job Responsibility

Respond to inquiries from new customers across all online channels (Facebook, Instagram, Website, Zalo, etc.)
Provide basic consultation, qualify customer needs, and accurately categorize leads
Assign and transfer leads to the appropriate Sales team based on location
Ensure fast response times and a premium communication experience aligned with STEEL brand standards
Re-engage and follow up with existing leads that have not yet converted, using provided scripts and guidelines
Execute cold email and/or message outreach to customer databases collected from offline activities (events, workshops, partnerships, etc.)
Track customer responses and regularly update lead statuses in the system
Prepare and update daily, weekly, and monthly lead reports
Work closely with Sales and Marketing teams to improve lead handling efficiency and customer experience
Proactively suggest improvements to response scripts and online customer care workflows

What we offer

Full social, health, and unemployment insurance in accordance with Vietnamese labor regulations
Complimentary access to STEEL’s premium training and recovery facilities
Professional, dynamic working environment with exposure to high-end clients
Clear opportunities for growth into Sales, CRM, or Operations roles

Fulltime

Senior Executive – Customer Care

We are seeking a hands-on and committed Senior Executive – Customer Care to work...

Location

Sri Lanka , Colombo

Salary:

Not provided

Carnage Merchandise (Pvt) Ltd

Expiration Date

Until further notice

Requirements

1–2 years of experience in a customer care or senior executive role within an apparel company, leading bank, or similar organization
Strong hands-on experience in managing customer interactions and service-related issues
Good understanding of customer service processes, service recovery, and quality standards
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and manage multiple customer cases simultaneously
Proficiency in MS Office and customer service or CRM systems
Bachelor’s degree in business administration, Marketing, or a related field will be an added advantage

Job Responsibility

Work alongside Customer Care Executives on a daily basis to handle customer inquiries, orders, complaints, and service requests
Actively manage customer interactions across multiple channels, including phone, email, and social media
Support and guide executives in resolving customer issues, providing hands-on assistance where required
Directly handle complex, sensitive, or escalated customer cases and ensure timely closure
Ensure customer service policies, procedures, and SLAs are followed during day-to-day operations
Coordinate with internal teams such as sales, logistics, operations, and production to ensure effective and timely resolution of customer concerns
Maintain accurate records, case documentation, and follow-ups within the CRM or customer service systems
Monitor daily service activities to identify recurring issues and operational gaps, and share improvement suggestions with management
Contribute to maintaining service quality, response timelines, and customer satisfaction through active involvement

Fulltime

Senior Executive - Customer Care

We are seeking a hands-on and committed Senior Executive – Customer Care to work...

Location

Sri Lanka , Colombo

Salary:

Not provided

Carnage Merchandise (Pvt) Ltd

Expiration Date

Until further notice

Requirements

1–2 years of experience in a customer care or senior executive role within an apparel company, leading bank, or similar organization
Strong hands-on experience in managing customer interactions and service-related issues
Good understanding of customer service processes, service recovery, and quality standards
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and manage multiple customer cases simultaneously
Proficiency in MS Office and customer service or CRM systems
Bachelor’s degree in business administration, Marketing, or a related field will be an added advantage

Job Responsibility

Work alongside Customer Care Executives on a daily basis to handle customer inquiries, orders, complaints, and service requests
Actively manage customer interactions across multiple channels, including phone, email, and social media
Support and guide executives in resolving customer issues, providing hands-on assistance where required
Directly handle complex, sensitive, or escalated customer cases and ensure timely closure
Ensure customer service policies, procedures, and SLAs are followed during day-to-day operations
Coordinate with internal teams such as sales, logistics, operations, and production to ensure effective and timely resolution of customer concerns
Maintain accurate records, case documentation, and follow-ups within the CRM or customer service systems
Monitor daily service activities to identify recurring issues and operational gaps, and share improvement suggestions with management
Contribute to maintaining service quality, response timelines, and customer satisfaction through active involvement

Fulltime

Customer Care Executive - Complaints & Feedback

We’re looking for a highly skilled Customer Care Executive to investigate and an...

Location

United Kingdom , London; Brighton

Salary:

Not provided

Octopus Energy

Expiration Date

Until further notice

Requirements

Proven Complaint Handling experience in a regulated environment
High level understanding of DISP regulations
Excellent written and verbal communication skills
Ability to build strong relationships with internal and external partners (power of persuasion)
Experience with regulated complaint handling (specifically the FCA's DISP Handbook) and experience with complaints escalated to the Financial Ombudsman Service

Job Responsibility

Thoroughly investigate and analyse all complex complaints that take longer than we anticipate to resolve, with a goal to resolve as many as possible within 3 days
Conduct high-level and in-depth root cause analysis and deliver findings to senior management to recommend business improvements based on customer feedback
Working closely with customer-facing teams to share learning opportunities and data-led performance monitoring, aligned to individual, team and business-wide objectives on delivering excellent customer service
Handle complex inbound and outbound communication with customers in a calm and professional way to turn poor experiences around
Use several data sources to monitor performance across customer service metrics and regularly report against KPIs and SLAs to support management and influence key decision-making
Communicate with internal and external parties to investigate and resolve complaints, using emerging trends and historical data to implement mitigations
Ensure regulatory compliance, including fulfilling requests from the Financial Ombudsman Service and the British Vehicle Rental and Leasing Association (BVRLA) for escalated complaints, within SLA
Maintain and update the complaints database with accurate information
Make recommendations for fair redress and remedial actions
Ensure all complaints are documented according to policies and procedures

What we offer

Dog friendly company

Fulltime

Temporary Customer Care Executive

Temporary Customer Service Executive role for a premium pet food brand, joining ...

Location

United Kingdom , London

Salary:

13.85 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication skills, both written and verbal
Strong problem-solving abilities and a customer-first attitude
Experience in customer service or a similar role is a plus
A tech-savvy mindset, comfortable navigating social media and email platforms

Job Responsibility

Responding promptly to emails, ensuring all customer inquiries are addressed efficiently
Answering calls with a friendly demeanour, providing information and resolving issues over the phone
Engaging with customers on social media platforms, addressing questions and comments in a timely manner

What we offer

Flexible Hours
Supportive Team
Valuable Experience

Fulltime

Sales & Customer Care Executive

Temporary Sales & Customer Care Executive role for pet lovers, delivering outsta...

Location

United Kingdom , London

Salary:

13.85 - 14.50 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Genuine passion for pets (experience with pets is a plus!)
Proven customer service experience
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Familiarity with Zendesk or Commerce Cloud (ideal but not essential)
Strong communication and relationship-building skills
Proactive, adaptable mindset in a fast-paced environment

Job Responsibility

Process live orders and track deliveries
Offer advice on products and handle customer queries with professionalism
Build strong relationships with independent stockists
Support the Sales team by sharing feedback and insights
Drive sales through effective communication and customer engagement
Collaborate closely with the National Account Manager on priority customers
Conduct regular store visits to strengthen relationships and promote new products
Implement new processes to streamline stockists' experiences
Contributing to social and environmental goals through transparency and sustainability practices

What we offer

Flexible Working: Enjoy a mix of home and office work
Community Engagement: Volunteering opportunities to give back to causes you care about
Fun Environment: Dogs at work and a supportive team culture
Potential to evolve into a Business Account Executive position

Fulltime

Aesthetic Academy & Customer Care Executive

The Education and Customer Care Executive is responsible for facilitating our ev...

Location

Ireland , Dublin

Salary:

Not provided

Healthxchange

Expiration Date

Until further notice

Requirements

Self-motivated, with a positive can-do attitude
Strong initiative and problem-solving skills
Excellent interpersonal skills with a proven ability to influence internal and external parties
Previous experience in Aesthetics
Proven communication skills and confident telephone manner
Previous experience in supporting events
Excellent understanding of what a great customer experience is
Strong organisational skills
Excellent email writing skills
Ability to work under pressure in a fast-paced environment

Job Responsibility

Act as a location lead in Ireland for Academy events, providing co-ordination of resources, supporting with delegate arrivals and throughout the event to ensure a smooth customer experience
Respond to customer enquiries (phone and email) regarding training bookings or events
Liaise with Academy team, Clinical team, Education team and relevant sales teams to ensure an excellent delegate training experience in academy
Support Academy operations to facilitate events such as catering, product ordering, event set up etc
Support Academy Manager in maintaining control of budgetary allocations for Ireland
Support our sales team with orders, prospects, onboarding of clients and existing client queries
Offer optimal customer service and support to any models attending on relevant training sessions
Provide back up support for customer inboxes across our different brands and customer communication methods
Ensure a smooth facility hire process is supported by acting as the Key in house support, as with any internal Academy event
Act as a brand ambassador when interacting with clients, consistently demonstrating high levels of integrity, diligence, and professionalism

What we offer

Company pension
annual performance bonus
23 days holiday plus bank holidays (and increasing with service)
staff discount
staff social events

Fulltime

Select Country

Customer Care Executive

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Customer Care Executive

Customer Care Executive

Online Lead & Customer Care Executive

Senior Executive – Customer Care

Senior Executive - Customer Care

Customer Care Executive - Complaints & Feedback

Temporary Customer Care Executive

Sales & Customer Care Executive

Aesthetic Academy & Customer Care Executive

Our AI answers in your language