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Office Angels Logo Office Angels · Customer Service

Customer Care Coordinator

United Kingdom, Witham 25000.00 - 30000.00 GBP / Year · Job Posted November 07, 2025
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Job Description

Customer Care Coordinator role focused on delivering exceptional customer service, responding to customer queries, scheduling contractors, resolving complaints, and collaborating with teams to enhance customer experience in a dynamic environment.

Job Responsibility

  • Responding promptly to customer queries via phone, email, and chat
  • Scheduling the relevant contractor based of details provided by the customer
  • Resolving customer complaints with a positive attitude and swift solutions
  • Collaborating with various teams to enhance the overall customer experience
  • Maintaining detailed records of customer interactions and feedback
  • Participating in team meetings and training sessions to continuously improve their service

Requirements

  • Excellent communication skills, both verbal and written
  • A warm, friendly demeanor that puts customers at ease
  • Strong problem-solving abilities and a proactive approach
  • The ability to multitask and prioritize effectively in a fast-paced environment
  • Previous experience in customer service or a related field is a plus
  • A genuine enthusiasm for helping others

Nice to have

Previous experience in customer service or a related field

What we offer

  • Opportunities for professional development and career advancement
  • A competitive salary and benefits package
  • Fun team-building events and activities to foster connections
  • A chance to make a real impact on our customers' lives
  • A supportive and inclusive work environment where your voice matters
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