Customer Care Coordinator

• Responding promptly to customer queries via phone, email, and chat
• Scheduling the relevant contractor based of details provided by the customer
• Resolving customer complaints with a positive attitude and swift solutions
• Collaborating with various teams to enhance the overall customer experience
• Maintaining detailed records of customer interactions and feedback
• Participating in team meetings and training sessions to continuously improve their service

• Excellent communication skills, both verbal and written
• A warm, friendly demeanor that puts customers at ease
• Strong problem-solving abilities and a proactive approach
• The ability to multitask and prioritize effectively in a fast-paced environment
• Previous experience in customer service or a related field is a plus
• A genuine enthusiasm for helping others

Previous experience in customer service or a related field

• Opportunities for professional development and career advancement
• A competitive salary and benefits package
• Fun team-building events and activities to foster connections
• A chance to make a real impact on our customers' lives
• A supportive and inclusive work environment where your voice matters