Customer Care Coordinator

• Be the first point of contact for homeowners, handling customer care calls and emails efficiently and professionally
• Record, track, and manage all warranty defects and communications using the company’s database
• Coordinate and schedule Maintenance Technicians, Engineers, and subcontractors to resolve issues promptly
• Liaise with internal teams, contractors, and customers to ensure high-quality, timely repairs and service
• Prepare correspondence, reports, and documentation to keep customers informed throughout the process
• Order materials, organise site visits, and maintain accurate records to support the smooth running of the department
• Support the Customer Care Manager in driving improvements in customer satisfaction and HBF ‘Recommended’ scores

• Experience in a maintenance/customer care coordination role
• Ability to work independently, prioritise work and take initiative
• Able to demonstrate efficiency and reliability in previous roles
• Ability to think ahead and forecast customer issues
• Great interpersonal, communication and relationship skills
• Face-to-face customer services experience
• Ideally experience in the housebuilding industry in a similar role

Ideally experience in the housebuilding industry in a similar role

• Competitive basic depending on experience
• Discretionary Bonus scheme
• 33 days holiday (inclusive of bank holidays)
• Private Medical Insurance
• Employee Assistance Programme - EAP
• Health Hero digital doctor - 24 hr virtual help and appointments
• Health Assured Wisdom App
• Competitive parental leave
• 3x salary life assurance (paid option to increase to x4)
• Cycle to Work Scheme
• Employer matched pension scheme of up to 5%
• Flexible benefits including shopping vouchers, airport parking and reduced gym membership