Customer Care Coordinator Job at Office Angels (Dunfermline)

Customer Care Coordinator

We are seeking a proactive and organised Customer Care Coordinator to join a wel...

Location

United Kingdom , Bridgwater

Salary:

14.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in customer care, service coordination, or construction administration (preferred but not essential)
Strong organisational skills and ability to manage multiple tasks
Confident communicator
Proficient in Microsoft Office, especially Excel
Self-motivated, reliable, and able to work independently and as part of a team

Job Responsibility

Organise and manage staff schedules
Liaise with clients to arrange works, prepare quotes, and raise invoices
Communicate directly with homeowners to gather information and schedule visits
Coordinate inspections and gather technical details with internal staff
Maintain and update the job tracker to ensure smooth job progression
Support the efficient delivery of customer care works and maintain strong client relationships

What we offer

Pension contributions
Private medical cover
Free onsite parking
Friendly, supportive office environment
Flexible hours available to suit the right candidate

Parttime

Customer Care Coordinator

Temporary Customer Care Advisor role providing high-touch support to customers w...

Location

United Kingdom , Dunfermline

Salary:

25000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

A positive, resilient personality with a natural flair for communication
Experience in handling irate or distressed customers with confidence and care
Strong problem-solving skills and a proactive approach
Ability to quickly learn and work across multiple systems
A team player who's ready to jump in and make a difference

Job Responsibility

Be the first point of contact for post-move-in customer queries and complaints
Take ownership of issues from initial contact through to fault resolution
Deliver a warm, supportive experience that reflects their commitment to customer satisfaction
Navigate multiple internal systems (including Dynamics) with ease and accuracy
Collaborate with internal teams to ensure timely and effective solutions

What we offer

A supportive team environment where your voice is heard
Hybrid working after training (3 days in office, 2 days from home)
Early finish Fridays to kickstart your weekend
The chance to make a real impact in people's lives during a key moment

Fulltime

Customer Care Coordinator

Temporary Customer Care Advisor role providing high-touch support to customers w...

Location

United Kingdom , Dunfermline

Salary:

25000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Positive, resilient personality with natural flair for communication
Experience in handling irate or distressed customers with confidence and care
Strong problem-solving skills and proactive approach
Ability to quickly learn and work across multiple systems
Team player ready to jump in and make a difference

Job Responsibility

Be the first point of contact for post-move-in customer queries and complaints
Take ownership of issues from initial contact through to fault resolution
Deliver warm, supportive experience reflecting commitment to customer satisfaction
Navigate multiple internal systems (including Dynamics) with ease and accuracy
Collaborate with internal teams to ensure timely and effective solutions

What we offer

Supportive team environment
Hybrid working after training (3 days in office, 2 days from home)
Early finish Fridays
Competitive salary
Chance to make real impact in people's lives

Fulltime

Customer Care Coordinator

Customer Care Coordinator role focused on delivering exceptional customer servic...

Location

United Kingdom , Witham

Salary:

25000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
A warm, friendly demeanor that puts customers at ease
Strong problem-solving abilities and a proactive approach
The ability to multitask and prioritize effectively in a fast-paced environment
Previous experience in customer service or a related field is a plus
A genuine enthusiasm for helping others

Job Responsibility

Responding promptly to customer queries via phone, email, and chat
Scheduling the relevant contractor based of details provided by the customer
Resolving customer complaints with a positive attitude and swift solutions
Collaborating with various teams to enhance the overall customer experience
Maintaining detailed records of customer interactions and feedback
Participating in team meetings and training sessions to continuously improve their service

What we offer

Opportunities for professional development and career advancement
A competitive salary and benefits package
Fun team-building events and activities to foster connections
A chance to make a real impact on our customers' lives
A supportive and inclusive work environment where your voice matters

Fulltime

Care Coordinator Specialist

CareGivers America - NEPA, a Modivcare Personal Care Service, is looking for a C...

Location

United States , Lewistown

Salary:

20.00 - 25.00 USD / Hour

CareGivers America

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
3+ years of Customer Service experience required
3+ years of Home Care experience preferred
Scheduling experience strongly preferred
HHAeXchange experience strongly preferred

Job Responsibility

Oversee and manage the care coordination process for a caseload of patients, ensuring continuity and quality of care
Monitor patient progress, evaluate outcomes, and modify care plans as necessary to achieve optimal health outcomes
Manage the intake process, including reviewing referrals, verifying insurance coverage, and obtaining necessary authorizations for services
Ensure timely and accurate completion of required documentation, including patient assessments, consent forms, and care plans
Collaborate with referral sources, healthcare providers, and internal teams to ensure smooth transitions and facilitate the start of care
Serve as a primary point of contact for patients, families, and healthcare professionals, providing ongoing communication and support throughout the care coordination process
Facilitate effective communication and information sharing among the care team, ensuring all members are informed of pertinent patient information and updates
Act as a resource and mentor to Care Coordinator Associates, providing guidance and support in complex care coordination cases
Advocate for patients and their families to ensure their needs, preferences, and rights are respected and met throughout the care process
Monitor and evaluate the quality-of-care coordination services provided, ensuring adherence to regulatory standards and best practices

What we offer

Medical, Dental & Vision Insurance
401(k) with a 6% match
Paid Time Off
10 Paid Holidays
Employee Assistance Program
Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
Voluntary Term Life and AD&D Insurance
Legal Services Insurance
Short-Term and Long-Term Disability
Accident, Critical Illness & Hospital Indemnity Insurance

Fulltime

Care Coordinator Associate

CareGivers America - NEPA, a Modivcare Personal Care Service, is looking for a C...

Location

United States , Plains

Salary:

Not provided

CareGivers America

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
1+ years of Customer Service experience required
1+ years of Home Care experience preferred
Bilingual in English & Spanish preferred

Job Responsibility

Receive and process referrals from various sources, such as hospitals, physicians, and other healthcare providers
Collaborate with internal teams to determine patient eligibility and initiate the intake process
Serve as the primary point of contact for patients, families, and healthcare professionals regarding care coordination
Address inquiries, concerns, and provide guidance on accessing services and resources
Schedule patient appointments, coordinating availability of healthcare professionals and patient preferences
Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs
Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals
Maintain accurate and up-to-date electronic and physical records of patient information, appointments, and communication
Provide compassionate and empathetic support to patients and their families throughout the care coordination process

What we offer

Medical, Dental & Vision Insurance
401(k) with a 6% match
Paid Time Off
10 Paid Holidays
Employee Assistance Program
Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
Voluntary Term Life and AD&D Insurance
Legal Services Insurance
Short-Term and Long-Term Disability
Accident, Critical Illness & Hospital Indemnity Insurance

Fulltime

Care Coordinator Associate

CareGivers America - NEPA, a Modivcare Personal Care Service, is looking for a C...

Location

United States , Clarks Summit

Salary:

16.00 - 18.00 USD / Hour

CareGivers America

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
1+ years of Customer Service experience required
1+ years of Home Care experience preferred

Job Responsibility

Receive and process referrals from various sources, such as hospitals, physicians, and other healthcare providers
Collaborate with internal teams to determine patient eligibility and initiate the intake process
Serve as the primary point of contact for patients, families, and healthcare professionals regarding care coordination
Address inquiries, concerns, and provide guidance on accessing services and resources
Schedule patient appointments, coordinating availability of healthcare professionals and patient preferences
Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs
Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals
Maintain accurate and up-to-date electronic and physical records of patient information, appointments, and communication
Provide compassionate and empathetic support to patients and their families throughout the care coordination process

What we offer

Medical, Dental & Vision Insurance
401(k) with a 6% match
Paid Time Off
Employee Assistance Program
Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
Voluntary Term Life and AD&D Insurance
Legal Services Insurance
Short-Term and Long-Term Disability
Accident, Critical Illness & Hospital Indemnity Insurance

Fulltime

Care Coordinator

As a Care Coordinator, you will play a crucial role as a primary liaison between...

Location

United Kingdom , Surbiton

Salary:

25000.00 GBP / Year

Ephesians Health Care

Expiration Date

Until further notice

Requirements

Minimum 1 year experience in a similar role
Prior experience in care coordination
Exceptional customer service skills
Strong ability to thrive under pressure, manage time efficiently, and take initiative
Proven influencing skills
Effective telephone etiquette, ability to build relationships, actively listen, and communicate clearly across all levels
Willingness to participate in an on-call system during out-of-office hours
Proficiency in Microsoft Words and Excel

Job Responsibility

Play a crucial role as a primary liaison between our support workers and clients
Deliver an outstanding customer experience through effective multitasking

Fulltime

Customer Care Coordinator

Office Angels

Location:
United Kingdom , Dunfermline

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
September 03, 2025

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Location:
United Kingdom , Dunfermline

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
September 03, 2025