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Hickory Logo Hickory · Office Administration

Customer Care Coordinator

Australia · Job Posted May 16, 2026
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Job Description

A Hickory Plus Customer Care Coordinator plays a pivotal role at Hickory by overseeing critical administrative functions essential for the efficient operation of the defect rectification process. This multifaceted role involves meticulous customer care administration, timesheet monitoring and ensuring the accurate upkeep of SimPro data. The Customer Care Coordinator acts as a linchpin in the Customer Care team, contributing to the overall success of Hickory's completed projects.

Job Responsibility

  • Manage end to end administrative tasks involved in defect rectification
  • Manage the Hickory Plus mailbox including triaging and actioning emails
  • Communicate with suppliers, sub-contractors and internal Hickory teams
  • Liaise with homeowners, real estate agents, building managers and developers regarding defects and service works
  • Prepare and maintain sub-contractor contracts, SWMS, insurance
  • Assisting with scheduling and follow ups
  • Processing invoices, emails and internal documentation
  • Minimal site attendance required for pre-handover meetings
  • Reporting and reconciliation
  • General office administration duties

Requirements

  • Excellent customer service
  • Ability to deliver and handle objections while demonstrating empathy
  • Problem solving and excellent communication
  • Experience with SimPro highly regarded but not essential
  • Previous experience within the building and construction industry or trade highly regarded but not essential
  • Ability to work with different programs e.g. Microsoft Office, Aconex Field, Dynamics, MFiles

Nice to have

  • Experience with SimPro
  • Previous experience within the building and construction industry or trade

What we offer

  • Paid parental leave
  • Employee Assistance Program (EAP)
  • Exclusive travel perks including discounted flights and hotel rates
  • Career development and growth prospects
  • Supportive culture
  • Diverse opportunities
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