Customer Care Coordinator Job at Robert Half (Rock Island)

Customer Care Coordinator

Exciting Career Opportunity: Customer Care Coordinator at Vans Direct Newport. W...

Location

United Kingdom , Newport

Salary:

25539.00 - 27539.06 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in a call-centre setting
Outstanding written and oral communication abilities
High level of IT literacy
Excellent organisational skills, capable of managing multiple tasks under pressure
Keen eye for detail
Proven expertise in managing and resolving customer complaints effectively
Must pass a Financial Adverse and Criminal check

Job Responsibility

Efficiently raise vehicle invoices
Manage finance company payouts
Organise deliveries
Maintain regular communication with customers and dealerships
Provide updates on vehicle availability
Discuss payment terms
Address queries
Confirm delivery details
Ensure accurate maintenance of internal spreadsheets and CRM systems
Handle customer complaints with professionalism

What we offer

25 days of holiday
Increasing holiday with length of service
Bank holidays
Online rewards platform with cashback and discounts
Preferential rates for services
Employee purchase scheme
Share incentive plan
Robust pension plan
Enhanced maternity and paternity benefits
Ongoing training opportunities

Fulltime

Customer Care Coordinator

At Dandara we believe the best ideas come from our people working together. We s...

Location

United Kingdom , Milton Keynes

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in a maintenance/customer care coordination role
Ability to work independently, prioritise work and take initiative
Able to demonstrate efficiency and reliability in previous roles
Ability to think ahead and forecast customer issues
Great interpersonal, communication and relationship skills
Face-to-face customer services experience
Ideally experience in the housebuilding industry in a similar role

Job Responsibility

Be the first point of contact for homeowners, handling customer care calls and emails efficiently and professionally
Record, track, and manage all warranty defects and communications using the company’s database
Coordinate and schedule Maintenance Technicians, Engineers, and subcontractors to resolve issues promptly
Liaise with internal teams, contractors, and customers to ensure high-quality, timely repairs and service
Prepare correspondence, reports, and documentation to keep customers informed throughout the process
Order materials, organise site visits, and maintain accurate records to support the smooth running of the department
Support the Customer Care Manager in driving improvements in customer satisfaction and HBF ‘Recommended’ scores

What we offer

Competitive basic depending on experience
Discretionary Bonus scheme
33 days holiday (inclusive of bank holidays)
Private Medical Insurance
Employee Assistance Programme - EAP
Health Hero digital doctor - 24 hr virtual help and appointments
Health Assured Wisdom App
Competitive parental leave
3x salary life assurance (paid option to increase to x4)
Cycle to Work Scheme

Fulltime

Customer Care Coordinator

A Hickory Plus Customer Care Coordinator plays a pivotal role at Hickory by over...

Location

Australia

Salary:

Not provided

Hickory

Expiration Date

Until further notice

Requirements

Excellent customer service
Ability to deliver and handle objections while demonstrating empathy
Problem solving and excellent communication
Experience with SimPro highly regarded but not essential
Previous experience within the building and construction industry or trade highly regarded but not essential
Ability to work with different programs e.g. Microsoft Office, Aconex Field, Dynamics, MFiles

Job Responsibility

Manage end to end administrative tasks involved in defect rectification
Manage the Hickory Plus mailbox including triaging and actioning emails
Communicate with suppliers, sub-contractors and internal Hickory teams
Liaise with homeowners, real estate agents, building managers and developers regarding defects and service works
Prepare and maintain sub-contractor contracts, SWMS, insurance
Assisting with scheduling and follow ups
Processing invoices, emails and internal documentation
Minimal site attendance required for pre-handover meetings
Reporting and reconciliation
General office administration duties

What we offer

Paid parental leave
Employee Assistance Program (EAP)
Exclusive travel perks including discounted flights and hotel rates
Career development and growth prospects
Supportive culture
Diverse opportunities

Customer Care Coordinator

Office Angels are currently recruiting for a Customer Care Coordinator to join a...

Location

United Kingdom , Manchester

Salary:

26000.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous customer service experience, ideally gained within a construction or property environment
Good IT skills including Word, Excel and Outlook
Strong communication skills including in writing
Organised with the ability to prioritise
Team player
Able to work in a fast paced environment

Job Responsibility

Answer customer queries via phone and email
Appoint works and maintain contractor's diaries
Update internal systems and maintain log sheets
Draft and send letters to customers
Update inhouse snagging system
Order supplies
Validate and process timesheets

Fulltime

Senior Customer Care Coordinator

Office Angels are delighted to be recruiting for a fantastic opportunity with a ...

Location

United Kingdom , Livingston

Salary:

29000.00 - 32000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience within a housebuilder Customer Care environment is essential
Proven experience as a Customer Care Coordinator (senior-level exposure preferred)
Strong understanding of NHBC / NHQC standards
Confidence in handling escalations and resolving complex cases
Excellent organisational and multitasking skills
Strong communication skills and the ability to build rapport easily
A proactive, team-focused approach
Full UK driving license (occasional travel to sites required)

Job Responsibility

Managing escalated complaints and complex customer issues through to resolution
Supporting the wider Customer Care team with workload coordination
Building strong relationships with customers through calls, updates and site visits
Coordinating remedial works in line with service level agreements
Maintaining accurate records of NHBC claims and tracking progress
Managing purchase orders, costs, and contra charges
Producing reports to support performance and decision-making
Contributing to meetings, site closures and continuous improvement initiatives

What we offer

Competitive salary from £29,000
Annual bonus (after 1 year's service)
25 days holiday + bank holidays
Option to buy up to 5 additional days (after 1 year)
Pension scheme
Access to discounts and benefits portal
Cycle to Work scheme
ShareSave scheme
Life assurance
Ongoing development and learning opportunities

Fulltime

Senior Customer Care Coordinator

Office Angels are delighted to be recruiting for a fantastic opportunity with a ...

Location

United Kingdom , Livingston

Salary:

29000.00 - 32000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience within a housebuilder Customer Care environment is essential
Proven experience as a Customer Care Coordinator (senior-level exposure preferred)
Strong understanding of NHBC / NHQC standards
Confidence in handling escalations and resolving complex cases
Excellent organisational and multitasking skills
Strong communication skills and the ability to build rapport easily
A proactive, team-focused approach
Full UK driving license (occasional travel to sites required)

Job Responsibility

Managing escalated complaints and complex customer issues through to resolution
Supporting the wider Customer Care team with workload coordination
Building strong relationships with customers through calls, updates and site visits
Coordinating remedial works in line with service level agreements
Maintaining accurate records of NHBC claims and tracking progress
Managing purchase orders, costs, and contra charges
Producing reports to support performance and decision-making
Contributing to meetings, site closures and continuous improvement initiatives

What we offer

Competitive salary from £29,000
Annual bonus (after 1 year's service)
25 days holiday + bank holidays
Option to buy up to 5 additional days (after 1 year)
Pension scheme
Access to discounts and benefits portal
Cycle to Work scheme
ShareSave scheme
Life assurance
Ongoing development and learning opportunities

Fulltime

Customer Care Support Coordinator

Location

United States , Easton

Salary:

Not provided

Victaulic

Expiration Date

Until further notice

Requirements

Minimum High School Diploma, Associates Degree preferred
Must possess proficient software skills such as Microsoft Office – Word and Excel
Minimum one year of customer service and / or Victaulic product knowledge. (Senior Qualification: 5 Years)
Must display leadership and collaboration skills and be an effective advocate of process improvement
Must possess excellent communication skills and be patient, professional and courteous when faced with an adverse situation
Must be goal oriented, reliable, self-motivated, and able to multi-task effectively
Willing to be flexible in schedule and work occasional overtime
Willing to make infrequent overnight travel

Job Responsibility

Resolution follow through and measurement of dispute process. Responsible to identify and communicate root causes in daily processes, prevent and /or resolve any billing disputes ensuring improved efficiencies
Completion and follow-up on customer post ship corrections requiring a return material authorization or credit
Responsible for the issuance of credits, including disputes, return material authorizations and warranty claims
Responsible for the processing, determination of value, and notification of negotiated returns utilizing established procedures
Conduct mentoring and training activities for Customer Care team members in a professional fashion and as requested by Customer Care Supervisors and / or Managers
Performs order processing and service-related activities to ensure the accurate, timely and effective handling of customer requirements. Identify, analyze and resolve customer requests, inquiries and problems by utilizing established procedures
Responsible to analyze and resolve customer requests, inquiries or problems by utilizing established procedures
Identify and report all instances of customer problems, potential sales leads and system deficiencies that are not immediately resolved to Supervisor and Sales Representative and / or Sales Management
Adhere to all company policies, procedures, and best practices of all order cycle activities. Maintain current documentation and files as per established policies and procedures
Responsible to ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization

Fulltime

Patient Care Coordinator - Urgent Care

Providence caregivers are not simply valued – they’re invaluable. Join our team ...

Location

United States , Redmond

Salary:

25.73 - 39.36 USD / Hour

Providence Swedish

Expiration Date

Until further notice

Requirements

1 year experience in medical/healthcare setting or two years in a customer service role
Prior experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion

Job Responsibility

Works under the general direction of a physician or his/her designee, utilizing communication and management skills to coordinate seamless care delivery for patients in a surgical or non-surgical setting
Will act as a patient advocate to assure the patient's access to health care during their entry into and through the services of the clinic

What we offer

retirement 401(k) Savings Plan with employer matching
health care benefits (medical, dental, vision)
life insurance
disability insurance
time off benefits (paid parental leave, vacations, holidays, health issues)
voluntary benefits
well-being resources

Fulltime

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Customer Care Coordinator

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