Customer Care Consultant Job at Office Angels (Brighton)

Customer Care Consultant German

To support our Net-a-Porter Customer Care team we are searching for Customer Car...

Location

United Kingdom , London

Salary:

Not provided

mytheresa

Expiration Date

Until further notice

Requirements

Act as a brand ambassador for the LuxExperience group ensuring an outstanding service and shopping experience to build lasting relationships with our customers
Assist German and English speaking customers with their enquiries via phone, email and web messaging, always adhering to service levels
Provide personalised, accurate responses to proactively anticipate and prevent future barriers for a seamless customer experience
Adherence to processes and guidelines for consistent and efficient customer resolution, using order management systems and customer care tools to obtain information
Maintain customer relationships, complete follow up as required to offer Customer Care support post-order
Customer centric approach required
highlight negative customer impacts
Convert product enquiries to orders whilst introducing additional product options for an enhanced customer experience
Collaborate professionally with internal colleagues and departments
Attend training sessions to expand your Customer Care knowledge, always representing Customer Care and LuxExperience with the utmost professionalism

Job Responsibility

Act as a brand ambassador for the LuxExperience group ensuring an outstanding service and shopping experience to build lasting relationships with our customers
Assist German and English speaking customers with their enquiries via phone, email and web messaging, always adhering to service levels
Provide personalised, accurate responses to proactively anticipate and prevent future barriers for a seamless customer experience
Adherence to processes and guidelines for consistent and efficient customer resolution, using order management systems and customer care tools to obtain information
Maintain customer relationships, complete follow up as required to offer Customer Care support post-order
Customer centric approach required
highlight negative customer impacts
Convert product enquiries to orders whilst introducing additional product options for an enhanced customer experience
Collaborate professionally with internal colleagues and departments
Attend training sessions to expand your Customer Care knowledge, always representing Customer Care and LuxExperience with the utmost professionalism

Candidate Care Consultant

As a Candidate Care Consultant, you’ll be the heartbeat of our candidate experie...

Location

United Kingdom , Sheffield

Salary:

27000.00 GBP / Year

AFFINITY WORKFORCE

Expiration Date

Until further notice

Requirements

Excellent communication and interpersonal skills
A genuine passion for education and people
Organised, proactive, and detail-oriented
Previous experience in recruitment, HR, or customer service (preferred)
Knowledge of safeguarding and compliance in education (desirable)

Job Responsibility

Build strong relationships with candidates throughout their recruitment journey
Conduct onboarding calls, compliance checks, and regular welfare check-ins
Manage candidate queries with empathy and efficiency
Coordinate interviews, feedback, and placement logistics
Maintain accurate records and ensure compliance with safeguarding standards
Support marketing and engagement campaigns to attract top talent

What we offer

A vibrant, collaborative team culture – a Sunday Times Best places to work organisation for 2024 and 2025!
Your Birthday and Christmas Eve off (in addition to your annual leave entitlement)
Ongoing training and professional development
Clear progression pathways
Regular team socials and wellbeing initiatives
The chance to make a real impact in education

Fulltime

Customer consultant

Danish Speaking Customer Consultant position at Circle K Business Centre in Wars...

Location

Poland , Warsaw

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Fluent in Danish and English (both verbal and written, preferably B2/C1 level)
Previous experience in customer service (considered as an advantage)
Loves to communicate with people and find the best solution for them
Likes to work in fast-paced environment and with various systems
Eager to learn new things and develop their skills

Job Responsibility

Takes care of customers via phone and email
Responsible for card support and account administration
Manages new orders and registrations
Advises customers regarding station campaigns and products
Provides outbound service and follow-up calls to customers

What we offer

Annual bonus
Private medical care
Cafeteria Platform/Multisport
English lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office
Trainings & possibility to develop skills in a wide international environment

Fulltime

Senior Eligibility Consultant

Senior Eligibility Consultant role at CVS Health focused on processing policy an...

Location

United States , East Lansing

Salary:

18.50 - 38.82 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

2+ years experience as an Eligibility Consultant
Proficiency in processing accurate and timely policy and eligibility data
Understands intent/end state and operates with minimal guidance
Ability to manage multiple tasks and shifting priorities
A team player capable of operating independently when needed
Provides accurate and timely results
Delegates and follows up as needed
Coaches and mentors others
Ability to manage high work volume and oversee a variety of incoming work flows
High School diploma, G.E.D. or equivalent experience

Job Responsibility

Process accurate and timely policy and eligibility data utilizing administration systems
Collaborate with business partners to understand enterprise initiatives and goals
Respond to eligibility and other enrollment related issues
Partner directly with clients, vendors, internal teams to resolve problems
Anticipate and prevent problems and roadblocks before they occur
Solve complex problems and take a new perspective on existing solutions
Design, develop, and deliver transitional training processes
Mentor junior team members
Assist with recommendations involving eligibility reporting solutions
Deliver consulting services in support of data discrepancies

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation programs
Weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules

Fulltime

Senior Business Travel Consultant

We are seeking a dedicated Senior Night Shift Business Travel Consultant that is...

Location

United Kingdom , Birmingham

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

Expert knowledge of the Galileo GDS system, including reissuing (manual & automated) tickets autonomously
Proficient in air fares and ticketing
Great communication skills, fluency in English, both written and spoken is essential
Previous experience as a Business Travel Consultant
Well-organized, and capable of working to tight deadlines under pressure
Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers
Proactive in resolving customer queries and complaints, using their initiative to overcome problems
Flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success
Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues
Motivate and encourage the well-being of the team, displaying a positive attitude at all times

Job Responsibility

Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently
Arrange European and domestic travel, including flights, car rentals, and hotels
Work independently, using your initiative to handle client inquiries and provide solutions without supervision
Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate
Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy
Proactively maintain and develop client relationships, offering support throughout the entire travel process
Provide suitable travel options and suggestions to meet client requirements
Ensure all service level agreements are met and actively maintain the Galileo GDS queues
Mentor and support junior team members, assisting with their queries and quality-checking their work as needed
Support the Team Leader and collaborate with colleagues to maintain a high level of service

What we offer

Competitive compensation, including equity in the company
Generous vacation days so you can rest and recharge
Health perks such as discounts in health insurance or gym allowance
Flexibility to increase your pension plan
Unforgettable Perk events, including travel to one of our hubs
A mental health support tool for your well-being
Exponential growth opportunities
VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice

Fulltime

Patient Care Coordinator

A healthcare provider is seeking a dedicated Patient Care Coordinator to guide p...

Location

United Kingdom , London

Salary:

28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

A minimum of 2 years' experience in customer-facing roles
At least 2 years' sales experience, ideally in consumer services, with a track record of meeting KPIs
Strong verbal and written communication skills
Proficiency in clerical and administrative tasks using computers
Familiarity with simple database applications, Microsoft Word, Excel, email, and the Internet
Some post-secondary education (advantageous but not essential)
Excellent problem-solving and organisational skills
Exceptional customer service abilities to enhance the patient experience

Job Responsibility

Responding to patient inquiries via phone in a friendly and informative manner
Acting as a primary point of contact for patients, guiding them through their journey
Booking surgical appointments and consultations efficiently
Managing invoicing processes for deposits and balances
Ensuring patient needs are met during their visits
Coordinating essential items such as glasses for patients
Accurately updating patient records in the database
Contributing to a supportive and collaborative clinic environment
Performing administrative tasks at the end of each day
Meeting monthly targets and KPIs to support clinic success

What we offer

Commission potential (£50,000 OTE)
Supportive and collaborative clinic environment

Fulltime

Patient Care Coordinator

A healthcare provider is seeking a dedicated Patient Care Coordinator to join th...

Location

United Kingdom , London

Salary:

25000.00 - 28000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

2 years' experience in customer-facing roles
2 years' sales experience, ideally in consumer services, with a track record of meeting KPIs
strong verbal and written communication skills
proficiency in clerical and administrative tasks using computers
familiarity with simple database applications, Microsoft Word, Excel, email, and the Internet
some post-secondary education
excellent problem-solving and organisational skills
exceptional customer service abilities

Job Responsibility

responding to patient inquiries via phone in a friendly and informative manner
acting as a primary point of contact for patients, guiding them through their journey
booking surgical appointments and consultations efficiently
managing invoicing processes for deposits and balances
ensuring patient needs are met during their visits
coordinating essential items such as glasses for patients
accurately updating patient records in the database
contributing to a supportive and collaborative clinic environment
performing administrative tasks at the end of each day
meeting monthly targets and KPIs to support clinic success

What we offer

commission (£50,000 OTE)

Fulltime

Patient Care Coordinator

A healthcare provider is seeking a dedicated Patient Care Coordinator to guide p...

Location

United Kingdom , London

Salary:

Not provided

Office Angels

Expiration Date

Until further notice

Requirements

A minimum of 2 years' experience in customer-facing roles
At least 2 years' sales experience, ideally in consumer services, with a track record of meeting KPIs
Strong verbal and written communication skills
Proficiency in clerical and administrative tasks using computers
Familiarity with simple database applications, Microsoft Word, Excel, email, and the Internet
Some post-secondary education (advantageous but not essential)
Excellent problem-solving and organisational skills
Exceptional customer service abilities to enhance the patient experience

Job Responsibility

Responding to patient inquiries via phone in a friendly and informative manner
Acting as a primary point of contact for patients, guiding them through their journey
Booking surgical appointments and consultations efficiently
Managing invoicing processes for deposits and balances
Ensuring patient needs are met during their visits
Coordinating essential items such as glasses for patients
Accurately updating patient records in the database
Contributing to a supportive and collaborative clinic environment
Performing administrative tasks at the end of each day
Meeting monthly targets and KPIs to support clinic success

What we offer

Commission with £50,000 OTE

Fulltime

Customer Care Consultant

Office Angels

Location:
United Kingdom , Brighton

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
September 01, 2025

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