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Customer Care Consultant

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Office Angels

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Location:
United Kingdom , Brighton

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Contract Type:
Not provided

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Salary:

25000.00 - 28000.00 GBP / Year

Job Description:

Customer Care Consultant role in a friendly and dynamic Helpdesk team in central Brighton. You'll play a vital role in supporting a major client, acting as the first point of contact for residents and stakeholders, ensuring their queries are handled with professionalism, care, and efficiency.

Job Responsibility:

  • Responding to incoming queries via phone and email through a live Helpdesk
  • Conducting customer feedback surveys over the phone
  • Providing clear, accurate, and timely information to customers
  • Tracking, monitoring, and resolving issues in collaboration with the wider team
  • Supporting activities to keep customers informed and connected
  • Thinking on your feet to handle a wide range of real-time queries

Requirements:

  • Excellent communication skills - both written and verbal
  • Highly organised with strong attention to detail
  • Calm under pressure and able to juggle multiple priorities
  • Previous experience in Customer Success or Customer Service

Nice to have:

Knowledge of Salesforce CRM is desirable

What we offer:

Quarterly Bonus (after 6 months' employment)

Additional Information:

Job Posted:
September 01, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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