Customer Care Consultant Job at Randstad (Adelaide)

Customer Care Consultant

This is a fantastic opportunity to be a part of a Customer Service team that is ...

Location

United Kingdom , Ringwood

Salary:

26624.00 GBP / Year ▼

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Outstanding verbal and written communication skills
Confident and professional telephone manner
A natural ability to build rapport with internal and external customers
Strong problem-solving capabilities and a keen attention to detail
Proficiency in IT systems, including customer relationship management (CRM) tools
A proactive and caring attitude and the ability to manage time efficiently in a fast-paced environment
Punctual and reliable

Job Responsibility

Acting as a liaison between customers and Dormeo UK, ensuring smooth communication and resolution of inquiries
Handling incoming inquiries via phone, email, and other channels and resolving in a timely and effective manner
Demonstrating a customer-centric approach to build and maintain customer loyalty and satisfaction
Documenting interactions accurately and updating customer information in the company database
Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary
Maintaining a high level of professionalism and adhering to company guidelines and policies
Upselling and cross selling on every opportunity presented in order to increase revenue
Identify and maximise sales opportunities through cross selling and up selling plus special promotions on a wide range of retail products
Place customer orders and resolve all customer enquiries at first point of contact efficiently
Embrace Company core values for respect and equality for all those we come in to contact with and provide world class service at all times

What we offer

50% discount with More bus for monthly and quarterly tickets
Pension Scheme with Standard Life
Eye test vouchers and discounts
Discounted corporate gym membership
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Recommend a friend scheme paid reward of £500
Apprenticeships qualifications and career flight path schemes
Recognition and reward schemes
Free car parking

Fulltime

Customer Care Consultant

This is a fantastic opportunity to be a part of a Customer Service team that is ...

Location

United Kingdom , Ringwood

Salary:

26624.00 GBP / Year ▼

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Outstanding verbal and written communication skills
Confident and professional telephone manner
A natural ability to build rapport with internal and external customers
Strong problem-solving capabilities and a keen attention to detail
Proficiency in IT systems, including customer relationship management (CRM) tools
A proactive and caring attitude and the ability to manage time efficiently in a fast-paced environment
Punctual and reliable

Job Responsibility

Acting as a liaison between customers and Dormeo UK, ensuring smooth communication and resolution of inquiries
Handling incoming inquiries via phone, email, and other channels and resolving in a timely and effective manner
Demonstrating a customer-centric approach to build and maintain customer loyalty and satisfaction
Documenting interactions accurately and updating customer information in the company database
Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary
Maintaining a high level of professionalism and adhering to company guidelines and policies
Upselling and cross selling on every opportunity presented in order to increase revenue
Identify and maximise sales opportunities through cross selling and up selling plus special promotions on a wide range of retail products
Place customer orders and resolve all customer enquiries at first point of contact efficiently
Embrace Company core values for respect and equality for all those we come in to contact with and provide world class service at all times

What we offer

50% discount with More bus for monthly and quarterly tickets
Pension Scheme with Standard Life
Eye test vouchers and discounts
Discounted corporate gym membership
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Recommend a friend scheme paid reward of £500
Apprenticeships qualifications and career flight path schemes
Recognition and reward schemes
Free car parking

Fulltime

Customer Care Consultant

The role of the Customer Care Consultant is to deliver a supportive, luxury serv...

Location

United Kingdom , Avonmouth/Filton

Salary:

Not provided

ELEMIS

Expiration Date

Until further notice

Requirements

Fluent in French
written and verbal
GCSEs in Maths and English grades A-C or equivalent
Contact/call centre experience preferred
Fluent in English language
Good customer service skills in a similar role an advantage
Retail/Sales experience an advantage
Good administrational skills
General computer literacy and knowledge of office equipment
Good numerical skills

Job Responsibility

Answer all calls, live chat and emails within the agreed timescales
Ensure all calls, live chats, emails and bookings are made accurately
Ensure that any orders, bookings, enquiries and complaints are turned around within 24-48 hours striving towards a first-time resolution
Make outgoing calls when requested to customers including spa booking confirmations
Contact courier companies with delivery queries on behalf of the customer when required processing the necessary paperwork if needed i.e Claim Forms
Perform online and offline lifestyle consultations according to customer requirements
Make effective product and treatment recommendations to encourage clients to purchase appropriate products and make appropriate bookings
Educate oneself with updated product information, details of promotions and offers and actively participate in coaching and training sessions
Upsell and cross sell to the advantage of the company and the client
Follow our policy/procedures accurately and deal with all enquiries in a satisfactory manner and escalate where necessary

What we offer

Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
Generous Holiday Allowance, increasing with length of service
Company Pension Scheme
Bonus Scheme
Healthcare Cash Plan (with Dental)
Private Medical Insurance
Employee Assistance Programme for all Associates and their families
Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards

Fulltime

New

Customer Care Specialist

At OneMain, Customer Service Representative empower customers – understanding cu...

Location

United States , Evansville

Salary:

Not provided

OneMain Financial

Expiration Date

Until further notice

Requirements

HS Diploma/GED

Job Responsibility

Responding to calls utilizing an inbound and outbound dialer, with focus on quality and first call resolution
OneMain website support, including technology assistance, password resets and a multitude of customer support activities, including payment arrangements, addressing customer concerns when they receive a declined notification
Handling customer complaints, branch issues, delinquency levels and refunds
Multiple portfolio servicing, including cash advances, convenience checks and settlements
Work with clients in a consultative manner in accordance with all applicable laws, policies, and procedures
Negotiate with customers to resolve account matters
Maintain and notate all appropriate information and documentation on customer accounts
Lien releases paid out processing, questions regarding closed or resolved accounts
Work together as both team member and individual contributor in a goal-oriented environment to meet individual and team targets
Maintain compliance with FDCPA (Fair Debt Collection Practices Act), all state and federal regulations concerning telephone servicing

What we offer

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, prorated based on start date)
Paid sick leave as determined by state or local ordinance (prorated based on start date)
11 Paid holidays (4 floating holidays, prorated based on start date)
Paid volunteer time (3 days per year, prorated based on start date)

Fulltime

Candidate Care Consultant

We are seeking customer-orientated individuals to join our team as a Candidate C...

Location

United Kingdom , Bristol

Salary:

23333.00 GBP / Year

AFFINITY WORKFORCE

Expiration Date

Until further notice

Requirements

A proactive and ‘can-do’ attitude
Ideally previous experience within a customer orientated role – demonstrating your passion to deliver excellent services and to build long-lasting relationships
Excellent communication skills – both written and verbal
Excellent organisation skills and the ability to prioritise workload
Strong administrative skills
To be a supportive and engaging team member

Job Responsibility

Identifying and attracting high-quality teaching professionals to support schools and trusts across the UK

What we offer

Quarterly Bonus
Industry-leading training and development
Clear and defined career pathways for progression
Fantastic work-life balance

Fulltime

Candidate Care Consultant

As a Candidate Care Consultant, you’ll be the heartbeat of our candidate experie...

Location

United Kingdom , Sheffield

Salary:

27000.00 GBP / Year

AFFINITY WORKFORCE

Expiration Date

Until further notice

Requirements

Excellent communication and interpersonal skills
A genuine passion for education and people
Organised, proactive, and detail-oriented
Previous experience in recruitment, HR, or customer service (preferred)
Knowledge of safeguarding and compliance in education (desirable)

Job Responsibility

Build strong relationships with candidates throughout their recruitment journey
Conduct onboarding calls, compliance checks, and regular welfare check-ins
Manage candidate queries with empathy and efficiency
Coordinate interviews, feedback, and placement logistics
Maintain accurate records and ensure compliance with safeguarding standards
Support marketing and engagement campaigns to attract top talent

What we offer

A vibrant, collaborative team culture – a Sunday Times Best places to work organisation for 2024 and 2025!
Your Birthday and Christmas Eve off (in addition to your annual leave entitlement)
Ongoing training and professional development
Clear progression pathways
Regular team socials and wellbeing initiatives
The chance to make a real impact in education

Fulltime

Customer Care Regional Manager

SYNC’s pioneering prefabrication, digital design, and manufacturing processes ar...

Location

Australia , Melbourne

Salary:

Not provided

Hickory

Expiration Date

Until further notice

Requirements

Excellent communication and relationship-building skills across various channels
Ability to connect with a diverse range of stakeholders, including clients, facilities managers, subcontractors, and suppliers
Experience managing defects and aftercare processes in construction projects
Experience with modular/prefab construction methods is highly advantageous
Proficiency in using defect management systems and other relevant software
Strong organisational and time management skills
Capability to manage operational budgets and produce detailed status reports
Experience conducting internal audits and ensuring compliance with industry standards
Ability to work under pressure and use initiative
Effective prioritisation and delegation of workloads

Job Responsibility

Oversee the identification, reporting, and resolution of defects throughout the defects liability period
Ensure timely rectification of all defects to the client’s satisfaction
Attain and manage Making Good Defects (MGD) certifications
Participate in pre-handover, handover, and post-handover processes to ensure a seamless transition
Evaluate the handover process, verifying documentation accuracy and completeness
Establish and maintain strong communication with clients, building or facilities managers, end users, suppliers, and other stakeholders
Coordinate with project managers, contract managers, consultants, and subcontractors to address and resolve liability issues
Arrange and conduct site inspections to identify and document defects
Enter jobs into the MGD system and keep all administrative aspects of defect management up to date
Manage assignments for supply chain and service engineers to ensure efficient defect resolution

What we offer

H-Perks Employee Rewards: Access exclusive discounts, cashback and everyday savings through our internal benefits platform
Travel Perks: Exclusive travel benefits, including discounted hotel rates
Novated Leases: Maximise your salary and enjoy tax savings on vehicle expenses
Family-Friendly Policies: Receive paid parental leave to support your family needs
Employee Wellbeing: Access our Employee Assistance Program (EAP) for valuable support and resources
Diverse Opportunities: Gain exposure to a wide range of roles and industry leaders in our leading market company

Fulltime

Candidate Care Consultant

As a Candidate Care Consultant, you’ll be the heartbeat of our candidate experie...

Location

United Kingdom , Sheffield

Salary:

27000.00 GBP / Year

AFFINITY WORKFORCE

Expiration Date

Until further notice

Requirements

Excellent communication and interpersonal skills
A genuine passion for education and people
Organised, proactive, and detail-oriented
Previous experience in recruitment, HR, or customer service (preferred)
Knowledge of safeguarding and compliance in education (desirable)

Job Responsibility

Build strong relationships with candidates throughout their recruitment journey
Conduct onboarding calls, compliance checks, and regular welfare check-ins
Manage candidate queries with empathy and efficiency
Coordinate interviews, feedback, and placement logistics
Maintain accurate records and ensure compliance with safeguarding standards
Support marketing and engagement campaigns to attract top talent

What we offer

A vibrant, collaborative team culture – a Sunday Times Best places to work organisation for 2024 and 2025!
Your Birthday and Christmas Eve off (in addition to your annual leave entitlement)
Ongoing training and professional development
Clear progression pathways
Regular team socials and wellbeing initiatives
The chance to make a real impact in education

Fulltime

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Customer Care Consultant

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