Customer Care Consultant

• Be a Problem Solver: You'll handle customer inquiries and service requests via phone, web, and email, aiming to resolve issues on the first contact
• Collaborate and Support: You will assist the operations team in resolving any service delivery delays or issues
• Maintain Excellence: You'll be responsible for maintaining the accuracy and confidentiality of critical customer data
• Grow Your Skills: You will participate in ongoing training to continuously enhance your skills and knowledge

• You take pride in delivering exceptional customer service
• You can effectively manage a variety of situations with a positive attitude
• You are comfortable working with computer systems and have prior customer service experience
• You are eager to learn and grow through feedback and development opportunities
• You are comfortable working in a busy, fast-paced environment
• Confident multitasker
• Applicants must be at least 18 years old, an Australian Citizen, and successfully pass a police check, drug and alcohol test, and standard pre-employment checks

Experience in Salesforce or a similar CRM is preferred

• Stability & Growth: Enjoy stable full-time hours (Monday to Friday, 9:00 am to 5:00 pm) with a clear opportunity to transition into a permanent role
• Invested in You: You'll receive comprehensive paid training to set you up for success, along with ongoing coaching and development to support your career growth
• Dynamic Culture: Join a dynamic, inclusive, diverse, and supportive team environment