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Customer Care Consultant

https://www.randstad.com Logo

Randstad

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Location:
Australia , Adelaide

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Are you a people person with a knack for solving problems? We are looking for a dedicated Customer Care Consultant to join our Customer Experience team. In this role, you will be the voice of our brand, providing professional support to customers and our dealer network to ensure every interaction is a positive one.

Job Responsibility:

  • Customer Engagement: Build rapport and trust to create lasting relationships while taking ownership of inbound enquiries to ensure timely resolution
  • Product Expertise: Maintain a thorough knowledge of our products and services to educate customers and build their confidence
  • Outbound Support: Conduct proactive calls to help customers schedule service bookings and follow up on sales leads, including providing pricing and arranging test drives
  • Communication & Escalation: Respond promptly to web, email, and mail enquiries, and escalate complex specialist concerns to the appropriate internal teams
  • Data Integrity: Maintain accurate customer records, case notes, and owner detail updates in a timely manner
  • Collaboration: Work closely with the dealer network and internal teams to drive positive business outcomes and support team goals

Requirements:

  • Experience in a call centre environment (highly regarded)
  • Excellent interpersonal skills with the ability to support customers through challenging or sensitive situations
  • Strong written and verbal communication abilities
  • A high level of accuracy and attention to detail in data handling
  • Proficiency with general computer applications and basic Microsoft Excel skills
  • A dependable, honest, and trustworthy work ethic

Additional Information:

Job Posted:
May 06, 2026

Expiration:
May 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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