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Customer Care Consultant

United Kingdom, Ringwood Employment contract 26624.00 GBP / Year · Job Posted May 04, 2026
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Job Description

This is a fantastic opportunity to be a part of a Customer Service team that is part of its multi-channel Contact Centre. We are a fun but focused team that works hard and has a real passion for delivering 100% Happiness to all of our customers, all of the time. The role is an Inbound contact centre role, that will involve handling new orders and Customer Service actions. The orders element of the role requires sales skills, with a very strong emphasis on upselling. Additional work involves the managing of emails and various other back office tasks. Full training is provided for all elements of the role.

Job Responsibility

  • Acting as a liaison between customers and Dormeo UK, ensuring smooth communication and resolution of inquiries
  • Handling incoming inquiries via phone, email, and other channels and resolving in a timely and effective manner
  • Demonstrating a customer-centric approach to build and maintain customer loyalty and satisfaction
  • Documenting interactions accurately and updating customer information in the company database
  • Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary
  • Maintaining a high level of professionalism and adhering to company guidelines and policies
  • Upselling and cross selling on every opportunity presented in order to increase revenue
  • Identify and maximise sales opportunities through cross selling and up selling plus special promotions on a wide range of retail products
  • Place customer orders and resolve all customer enquiries at first point of contact efficiently
  • Embrace Company core values for respect and equality for all those we come in to contact with and provide world class service at all times
  • Take ownership of personal development and performance
  • Work as a team in a fast-paced target driven environment

Requirements

  • Outstanding verbal and written communication skills
  • Confident and professional telephone manner
  • A natural ability to build rapport with internal and external customers
  • Strong problem-solving capabilities and a keen attention to detail
  • Proficiency in IT systems, including customer relationship management (CRM) tools
  • A proactive and caring attitude and the ability to manage time efficiently in a fast-paced environment
  • Punctual and reliable

What we offer

  • 50% discount with More bus for monthly and quarterly tickets
  • Pension Scheme with Standard Life
  • Eye test vouchers and discounts
  • Discounted corporate gym membership
  • Involvement with local charities and fundraising days
  • Campaign specific benefits including discounts, incentives and prizes
  • Recommend a friend scheme paid reward of £500
  • Apprenticeships qualifications and career flight path schemes
  • Recognition and reward schemes
  • Free car parking
  • Weekly dress down day
  • Cycle to work scheme

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