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Customer Care Collections Sr. Rep.

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NTT DATA

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Location:
India , Noida

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Senior Customer Care Collections Representative is responsible for performing outbound calls to insurance companies to collect outstanding accounts receivables. This role requires analyzing medical insurance claims for quality assurance and responding to customer requests to ensure satisfaction. Candidates should have at least 1 year of experience in a service-oriented role and a high school diploma. Strong communication skills and proficiency in Windows PC applications are essential. The position may require overtime and weekend work based on business needs.

Job Responsibility:

  • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables
  • Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
  • Analyzing medical insurance claims for quality assurance
  • Resolving moderately routine questions following pre-established guidelines
  • Performing routine research on customer inquiries
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

Requirements:

  • Ability to work regularly scheduled shifts from Monday-Friday according to US time
  • High school diploma
  • 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
  • 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English
  • 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

Additional Information:

Job Posted:
April 27, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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