Customer care collections senior representative Job at NTT DATA (Chennai)

Customer Care Collections Senior Representative

The Senior Customer Care Collections Representative is responsible for performin...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ability to work regularly scheduled shifts from Monday-Friday according to US time
High school diploma
1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English
0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

Job Responsibility

Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
Analyzing medical insurance claims for quality assurance
Resolving moderately routine questions following pre-established guidelines
Performing routine research on customer inquiries
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

Fulltime

BPO Customer Care Collections Senior Representative

The Senior BPO Customer Care Collections Representative is responsible for manag...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ability to work regularly scheduled shifts from Monday-Friday according to US time
High school diploma
1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English
0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

Job Responsibility

Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
Analyzing medical insurance claims for quality assurance
Resolving moderately routine questions following pre-established guidelines
Performing routine research on customer inquiries
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

BPO Customer Care Collections Senior Representative

The Senior BPO Customer Care Collections Representative is responsible for manag...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ability to work regularly scheduled shifts from Monday-Friday according to US time
High school diploma
1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English
0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

Job Responsibility

Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
Analyzing medical insurance claims for quality assurance
Resolving moderately routine questions following pre-established guidelines
Performing routine research on customer inquiries
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

Clinic Patient Representative Senior - Urgent Care

Greets, instructs, directs and schedules patients and visitors. Serves as a liai...

Location

United States , Longview

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Knowledge of managed care preferred
Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine
Excellent interpersonal and communication skills and good math knowledge essential
Some College Preferred
Three or more years of experience in a health care organization
ICD9 and CPT coding (advanced skills) Preferred
Experience with charge posting or collections Preferred

Job Responsibility

Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database
Assures that information in patient account is accurate
Assists with answering phones, taking messages and assisting with patient and staff inquiries
Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner
Schedules appointments for patients in accordance with physician guidelines
Collects time of service payment amounts
collects prior balance amounts and/or arranging payment plans as requested
Checks in patients, verifies and updates necessary information in the medical record
Assists patients with completing all necessary forms
Scheduled appoints according to clinician template and follows office scheduling policies

Fulltime

Clinic Patient Representative Senior

Greets, instructs, directs and schedules patients and visitors. Serves as a liai...

Location

United States , Tyler

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine
Excellent interpersonal and communication skills and good math knowledge essential
Three or more years of experience in a health care organization

Job Responsibility

Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database
Assures that information in patient account is accurate
Assists with answering phones, taking messages and assisting with patient and staff inquiries
Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner
Schedules appointments for patients in accordance with physician guidelines
Collects time of service payment amounts
collects prior balance amounts and/or arranging payment plans as requested

Fulltime

Clinic Patient Representative Senior - Primary Family Medicine

Greets, instructs, directs and schedules patients and visitors. Serves as a liai...

Location

United States , Tyler

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Knowledge of managed care preferred
Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine
Excellent interpersonal and communication skills and good math knowledge essential
Some College Preferred
Three or more years of experience in a health care organization
ICD9 and CPT coding (advanced skills) Preferred
Experience with charge posting or collections Preferred

Job Responsibility

Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database
Assures that information in patient account is accurate
Assists with answering phones, taking messages and assisting with patient and staff inquiries
Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner
Schedules appointments for patients in accordance with physician guidelines
Collects time of service payment amounts
collects prior balance amounts and/or arranging payment plans as requested
Checks in patients, verifies and updates necessary information in the medical record
Assists patients with completing all necessary forms
Scheduled appoints according to clinician template and follows office scheduling policies

Fulltime

Clinic Patient Representative Senior - Multi Specialty

Greets, instructs, directs and schedules patients and visitors. Serves as a liai...

Location

United States , Corpus Christi

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Knowledge of managed care preferred
Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine
Excellent interpersonal and communication skills and good math knowledge essential
Some College Preferred
Three or more years of experience in a health care organization
ICD9 and CPT coding (advanced skills) Preferred
Experience with charge posting or collections Preferred

Job Responsibility

Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database. Assures that information in patient account is accurate
Assists with answering phones, taking messages and assisting with patient and staff inquiries
Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner
Schedules appointments for patients in accordance with physician guidelines
Collects time of service payment amounts
collects prior balance amounts and/or arranging payment plans as requested
Checks in patients, verifies and updates necessary information in the medical record. Assists patients with completing all necessary forms
Scheduled appoints according to clinician template and follows office scheduling policies
Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims
Screens visitors and responds to routine requests for information

Fulltime

Patient Financial Representative Senior - Patient Financial Services

The associate is responsible for the duties and services that are of a support n...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

HS Diploma or equivalent years of experience required
Experience working within a multi-facility hospital business office environment preferred
College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience
Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms preferred.

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics
Ensures PFS departmental quality and productivity standards are met
Collects and provides patient and payor information to facilitate account resolution
Responds to all types of account inquiries through written, verbal, or electronic correspondence
Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers
Maintains working knowledge of all functions within the Revenue Cycle
Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution
Meets or exceeds customer expectations and requirements, and gains customer trust and respect
Compliant with all CHRISTUS Health, payer, and government regulations

Fulltime

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Customer care collections senior representative

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Customer care collections senior representative

Customer Care Collections Senior Representative

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