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Customer Care Collections Associate

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NTT DATA

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Location:
India , Chennai

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Senior BPO Customer Care Collections Representative at NTT Data Services is responsible for performing outbound calls to insurance companies to collect outstanding accounts receivables. This role requires a high school diploma and at least one year of experience in a service-oriented role. Strong communication skills and a solid understanding of medical insurance claims are essential. The position may require overtime and weekend work based on client needs. Join us to make a real impact in the healthcare insurance industry!

Job Responsibility:

  • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables
  • Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
  • Analyzing medical insurance claims for quality assurance
  • Resolving moderately routine questions following pre-established guidelines
  • Performing routine research on customer inquiries
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

Requirements:

  • Ability to work regularly scheduled shifts from Monday-Friday according to US time
  • High school diploma
  • 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
  • 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English
  • 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

Additional Information:

Job Posted:
May 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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