Customer Care Collections Associate Job at NTT DATA (Chennai)

Customer Care Collections Associate

The Senior BPO Customer Care Collections Representative is responsible for perfo...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ability to work regularly scheduled shifts from Monday-Friday according to US time
High school diploma
1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English
0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

Job Responsibility

Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
Analyzing medical insurance claims for quality assurance
Resolving moderately routine questions following pre-established guidelines
Performing routine research on customer inquiries
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

Fulltime

Customer Care Collections Associate

The Customer Care Collections Associate role involves providing exceptional cust...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts
At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product
6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting
An education level of at least a high school diploma or GED

Job Responsibility

Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers
Ensuring customer satisfaction and strive to meet service standards
A typical day will likely involve fielding between 75 to 100 calls
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
Collaborating with management or other team members as appropriate to proactively address service issues and concerns

Customer Care Collections Associate

The Customer Care Collections Associate role involves providing exceptional cust...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts
At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product
6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting
An education level of at least a high school diploma or GED

Job Responsibility

Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers
Ensuring customer satisfaction and strive to meet service standards
A typical day will likely involve fielding between 75 to 100 calls
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
Collaborating with management or other team members as appropriate to proactively address service issues and concerns

Customer Care Associate

We are looking for a dedicated Customer Care Associate to join our team in Ukiah...

Location

United States , Ukiah

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
an associate degree or combination of education and related experience is preferred
Proven experience in customer service, especially in a healthcare or outpatient setting
Strong skills in data entry, payment processing, and maintaining accurate records
Proficiency in using office software and databases for scheduling, billing, and document management
Familiarity with insurance verification, medical billing, and collection processes
Excellent communication and interpersonal skills to interact effectively with patients and staff
Ability to handle multiple tasks efficiently while maintaining attention to detail
Knowledge of medical terminology and office procedures is an advantage

Job Responsibility

Greet patients and visitors warmly, ensuring a positive first impression and addressing their inquiries efficiently
Manage front office tasks, including scheduling appointments, verifying insurance, and processing payments with accuracy
Maintain and update patient records, including scanning, data entry, and document management, while ensuring confidentiality
Assist with billing processes, collections, and check deposits to support financial operations
Coordinate referrals and follow-up appointments, ensuring seamless patient care transitions
Provide technical and clerical support for clinical teams, including preparing charts, graphs, and medical records
Respond to customer requests and concerns promptly, providing clear communication and solutions
Monitor and support office procedures, ensuring compliance with established protocols and standards
Collaborate with team members to improve workflow and enhance customer satisfaction
Perform other administrative duties as needed to support daily operations

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Customer Care Associate

We are looking for a dedicated Customer Care Associate to join our team in Ukiah...

Location

United States , Ukiah

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
an associate’s degree or relevant experience is preferred
Strong customer service skills with the ability to interact professionally with patients and staff
Proficiency in data entry, typing, and office software applications
Experience with payment processing, billing, and collection procedures
Knowledge of insurance processes, referrals, and scheduling systems
Ability to maintain and organize medical records and other documentation
Familiarity with clinical protocols and healthcare procedures is a plus
Excellent communication and leadership skills to support team operations

Job Responsibility

Deliver outstanding customer service by addressing patient inquiries and providing accurate information
Perform administrative duties such as data entry, document scanning, and maintaining medical records
Schedule patient appointments and manage referrals while ensuring accuracy and timeliness
Handle payment processing, billing, and collection processes in compliance with established protocols
Coordinate insurance verification and provide support for medical coverage inquiries
Ensure accurate and organized filing of charts, graphs, and other clinical documents
Support the team by supervising office functions and assisting with technical troubleshooting
Process deposits and checks with attention to detail and adherence to procedures
Maintain effective communication with patients, staff, and external stakeholders to ensure smooth operations
Assist with protocol adherence and clinical trial operations as needed

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Customer Care Account Associate

This role supports customer satisfaction by resolving inquiries and managing acc...

Location

United States , Birmingham

Salary:

20.00 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED
6 months customer service experience (Preferred)
Ability to work efficiently with multiple applications and computer screens simultaneously
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Resolve customer inquiries and concerns promptly to ensure effective issue resolution
Manage customer accounts to identify service opportunities and facilitate collections of past-due balances
Deliver customer service using available resources and training tools to maintain service quality
Complete required training to develop skills, system knowledge, and proficiency in organizational competencies
Meet department productivity and quality standards to support operational goals
Approach each customer interaction with respect and a solution-oriented mindset to foster positive experiences
Also responsible for other duties/projects as assigned by business management as needed

What we offer

Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits

Customer Care Team Lead

In a high – paced environment, this position will provide training and support f...

Location

United States , Cheyenne

Salary:

Not provided

Cheyenne Regional Medical Center

Expiration Date

Until further notice

Requirements

Associate’s degree or higher and one (1) or more years of healthcare billing experience
High School diploma (or equivalent certificate from an accredited program) and two (2) or more years of experience in healthcare billing and/or call center

Job Responsibility

Assists the Customer Care Representatives (CCR) with questions and handle escalated callers
Provides in-depth review of patient account information to answer questions regarding patient responsibility, account billing status, insurance information and charges
Develops call handling training and documents for CCRs and perform monthly call audits
Works in Cisco phone system to load outbound list, reviews call reports and takes appropriate actions
Develops and maintains training documents for complex accounts including but not limited to probate, bankruptcy and settlement offers
Monitors the inventory and progress of accounts placed with external collection agencies
Works with internal and external partners on escalated concerns. Conducts in-depth research of concerns, communicates and documents findings
Communicates and transfers information to clinics and departments as applicable for resolution
Works patient correspondence, updates information, audits accounts and mails out requested information
Ensures all workflow items are completed within the set turn-around-time and quality expectations. Performs monthly audits of work queues

What we offer

403(b) with 4% employer match
ANCC Magnet Hospital
21 PTO days per year (increases with tenure)
Education Assistance Program
Employee Sponsored Wellness Program
Employee Assistance Program
Loan Forgiveness Eligible

Fulltime

Customer Care Representative I

In a high-paced environment; receives inbound and makes outbound calls to patien...

Location

United States , Cheyenne

Salary:

Not provided

Cheyenne Regional Medical Center

Expiration Date

Until further notice

Requirements

High school diploma (or Equivalent Certificate from an accredited program) or higher degree
Six (6) months or more of customer service and/or monetary transaction experience
Ability to communicate effectively with internal and external clients
Ability to use good judgment and critical thinking skills to identify and resolve problems
Proficient skills in MS Office software
particularly Excel and Outlook
Computer and telephone knowledge
Efficient and accurate keyboard/typing skills
Ability to exhibit a high level of professionalism with a strong work ethic and commitment to satisfaction
Functional knowledge of HIPAA rules and regulations

Job Responsibility

Provides in-depth review of patient account information to answer questions regarding patient responsibility, account billing status, insurance information and charges
Summarizes and documents patient calls
Communicates and transfers information to clinics and other departments as applicable for resolution
Works patient correspondence, updates information, audits accounts and mails out requested information
Ensures all workflow items are completed within the set turn-around-time and quality expectations
Develops, maintains, and conducts standard work for complex accounts including, but not limited to, legal authorizations, probate, bankruptcy and settlement offers
Develops, maintains, and conducts standard work for daily, weekly, and monthly reconciliation of accounts placed with external collection agencies
Develops, maintains, and conducts standard work for posting adjustments and refunds for accounts

What we offer

403(b) with 4% employer match
ANCC Magnet Hospital
21 PTO days per year (increases with tenure)
Education Assistance Program
Employee Sponsored Wellness Program
Employee Assistance Program
Loan Forgiveness Eligible

Fulltime

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