Customer Care Centre Specialist Job at IKEA (Ciudad de México)

Customer Care Specialist

Put Customers First and Build Your Career in Customer Service. Are you passionat...

Location

United Kingdom , Edinburgh

Salary:

26000.00 - 27000.00 GBP / Year

HGV TRAINING NETWORK

Expiration Date

Until further notice

Requirements

Excellent communication and active listening skills
Strong problem-solving ability and attention to detail
Ability to multitask and manage workload effectively
Previous experience in customer service, contact centre, or retail support roles preferred
Positive attitude and team player mindset

Job Responsibility

Handle inbound and outbound customer queries via phone, email, live chat, and social media
Provide clear advice and support throughout the customer journey
Resolve issues quickly and effectively, ensuring customer satisfaction
Coordinate with suppliers and partners to guarantee smooth service delivery
Manage complaints with empathy and a solutions-first approach

Fulltime

Customer Support Team Specialist

We are looking for a Patient Support Team Specialist to join our growing team at...

Location

United Kingdom , London, Islington

Salary:

Not provided

Boots

Expiration Date

Until further notice

Requirements

Solid experience providing customer support or call centre experience
Strong written and verbal communication skills
Address the root causes of issues, take the appropriate corrective actions, and develop/improve on current processes
Understand key drivers to increase customer satisfaction – both in terms of quality and on-time delivery
Ability to make clear suggestions for further investigative steps to help quickly home in on root causes of network issues and resolve the problem
Strive to WOW our patients and your teammates by going above and beyond everyday
Minimum of an FTTC connection with internet speeds of 20Mbps download and5Mbps upload

Job Responsibility

Be the face of Boots Online Doctor to our patients, supporting them before, during and after their treatment journey by answering queries and providing customer care excellence at all times
Liaising with our patients, clinical team and Boots pharmacies as well as supporting other operational activities
Deliver the highest quality support whether via phone, message or webchat
Be a curious investigator, who can get stuck into technical problem solvers whilst listening to concerns with empathy
Work rota-based shifts, typically 4 weekdays and 1 weekend shift (either Saturday or Sunday), between 8am and 8pm

What we offer

Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

Fulltime

Customer Care Specialist

Step into the role of Customer Care Specialist at Barclays, where you'll provide...

Location

India , Noida; Gurugram

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Graduate/post-graduate in any discipline
1+ years of experience in customer service/call centre experience
Excellent oral communications skills and written skills
Focus on the customer and a positive, professional attitude
Receiving inbound phone calls from customers and service their needs effectively and efficiently
Understanding and analysing customer needs
Outbound calling on complaints and customer call back where required
Complex problem solving
Handling multiple skillset queries
Complaint management – Handling customer complaints

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

What we offer

Hybrid working
Modern workspaces, collaborative areas, and state-of-the-art meeting rooms
Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations

Fulltime

Technical Support Specialist - L2 - Customer Care

As a Technical Support Specialist (L2) within our customer care specialization, ...

Location

Canada , Mississauga

Salary:

65000.00 - 70000.00 CAD / Year

Randstad

Expiration Date

April 20, 2026

Requirements

2-3 years of experience in a contact centre or technical support role with a progression to senior or specialist levels
Demonstrated experience handling technical escalations and mentoring junior staff
Strong understanding of web-based applications, authentication methods, and API integration
Availability for rotating shifts within the hours of 9 AM – 10 PM ET, Monday to Friday
Ability to pass a standard criminal record check
Bilingualism (English/French) is considered a strong asset for this customer care role

Job Responsibility

Serve as the primary escalation point for L1 agents on complex technical cases and service inquiries
Investigate high-level complaints, including service timing disputes and compliance concerns
Gather and analyze evidence for claims involving credential verification and system behavior
Analyze data and prepare detailed findings for escalation to L3 Engineering or senior management when system-level modifications are required
Manage service provider onboarding and offboarding processes
Provide technical guidance on API connectivity, portal configuration, and integration requirements
Troubleshoot portal issues and connectivity problems while advising on service functionality
Conduct quality monitoring and provide coaching feedback to L1 agents to ensure customer care excellence
Review and recommend improvements to Standard Operating Procedures (SOPs) and knowledge base content
Identify process inefficiencies and assist in the preparation of operational reports for leadership

What we offer

Competitive salary range of $65,000 - $70,000 per year
Hybrid work model (eligible after the successful completion of probation)
Opportunities for professional growth within the customer care and technical support streams
Work with a global leader in talent solutions that prioritizes your career fulfillment
Comprehensive benefits and a supportive team environment
Secure a permanent, full-time role in the professional services industry

Fulltime

Customer Care Specialist

The Customer Care Specialist plays a key role in maintaining Lowes’ reputation f...

Location

Australia , Sydney

Salary:

Not provided

Lowes Manhattan PTY LTD

Expiration Date

March 06, 2026

Requirements

Previous experience in a customer service or call centre environment (essential)
Experience supporting B2B customers or service-based programs (such as employment services) is highly regarded
Proficiency in MS Office, particularly Excel
Strong verbal and written communication skills
Ability to manage multiple enquiries and priorities in a fast-paced environment
High attention to detail and strong follow-through
Strong problem-solving skills with a customer-first mindset
Ability to work collaboratively across teams

Job Responsibility

Provide professional and timely support to internal and external customers across multiple communication channels
Responding to enquiries relating to Lowes’ general business operations
Managing order status updates and providing product information
Resolving customer issues by identifying solutions or escalating where required
Maintaining accurate records of customer interactions and outcomes
Act as a support point for providers participating in the Back to Work (BTW) program
Assist with enquiries relating to BTW orders, store pick-ups, deliveries and account use
Liaise with internal teams and stores to resolve BTW-related issues
Support accurate processing, follow-up and resolution of BTW transactions
Support online and portal-based account management processes, including BTW-related accounts and enquiries

Fulltime

New

Customer Support Specialist

This role sits within our Boots Online Doctor Customer Care team. Our Support Te...

Location

United Kingdom , London, Islington

Salary:

Not provided

Boots

Expiration Date

Until further notice

Requirements

Solid experience within customer support or call centre support, working towards targets and KPI’s
Strong written and verbal communication skills
Be proactive, self-accountable, assertive, and self-motivated with the ability to perform within tight time constraints, address the root causes of issues, take the appropriate corrective actions, and develop/improve on current processes
Understand key areas to increase customer satisfaction, both in terms of quality and on-time delivery
Ability to make clear suggestions for further investigative steps

Job Responsibility

Answer queries from customers who use our Online Doctor service, via telephone, email or chat
Deliver a high-level customer experience, ensuring that customers facing a variety of situations are all treated with the same high level of service and understanding
Work autonomously, exercising excellent judgement, whilst answering customer queries via telephone, email or chat quickly and enthusiastically, with a high level of care
Be a curious problem solver and good listener that is comfortable using a variety of technologies to resolve customer questions
Work closely with our store pharmacies to ensure every customer has a seamless, straightforward experience and feels confident they’re receiving the highest standard of care

What we offer

Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

Fulltime

New

Bank patient services advisor

Optegra has an exciting new opportunity for an experienced Customer Services/Sal...

Location

United Kingdom , Colindale, North London

Salary:

13.00 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience of working in an office/Contact centre Sales and Service environment, with experience of handling high volumes of sales and customer queries
Strong selling and influencing skills
High achiever who is target motivated
Excellent verbal and written communicational skills
Pro-active and able to effectively manage and prioritise your own workload
Excellent attention to detail, even when working under pressure
Ensure all appointment bookings, amendments and cancellations are accurately logged
Providing front line support to all existing and potential Optegra patients, GPs and Optometrists
Proactively identifying how the customer journey and experienced can be improved
Providing support as required to staff and Managers in all Optegra hospitals

Job Responsibility

Provide a first class service to prospective and existing patients
Manage bookings and enquiries via telephone, web and social channels, ensuring that all customer enquiries are satisfactorily resolved and closed within agreed timescales
Proactively promote Optegra, supporting our reputation as a leading eye care specialist

What we offer

Flexible shifts
Opportunity to develop your skills
Exceptional working environment
Values your growth, wellbeing, and contribution

Bank Patient Services Advisor

Optegra has an exciting new opportunity for an experienced Customer Services/Sal...

Location

United Kingdom , Colindale, North London

Salary:

13.00 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience of working in an office/Contact centre Sales and Service environment, with experience of handling high volumes of sales and customer queries
Strong selling and influencing skills
High achiever who is target motivated
Excellent verbal and written communicational skills
Pro-active and able to effectively manage and prioritise your own workload
Excellent attention to detail, even when working under pressure
Ensure all appointment bookings, amendments and cancellations are accurately logged
Providing front line support to all existing and potential Optegra patients, GPs and Optometrists
Proactively identifying how the customer journey and experienced can be improved
Providing support as required to staff and Managers in all Optegra hospitals

Job Responsibility

Provide a first class service to prospective and existing patients
Manage bookings and enquiries via telephone, web and social channels, ensuring that all customer enquiries are satisfactorily resolved and closed within agreed timescales
Proactively promote Optegra, supporting our reputation as a leading eye care specialist

What we offer

Flexible shifts
Opportunity to develop your skills
Inclusive working environment

Parttime

Customer Care Centre Specialist

IKEA

Location:
Mexico , Ciudad de México

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
August 21, 2025

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