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Customer Care Centre Specialist

https://www.ikea.com Logo

IKEA

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Location:
Mexico , Ciudad de México

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Customer Care Centre Specialist (Quality Assurance) role focused on maintaining service quality, collecting customer feedback, and improving the customer shopping experience through quality framework implementation and collaboration with various departments.

Job Responsibility:

  • Ensure customers receive a consistent level of service by focusing on measuring and maintaining quality through a quality framework
  • Act as the Voice of the Customer by collecting and collating feedback, developing reports and providing insights and analysis
  • Update information for accuracy and relevancy on self-serve tools and websites
  • Work with business departments to understand business plan and long-term development needs
  • Support internal communications to align with IKEA's culture and values
  • Process and file all administrative documentation accurately and timely

Requirements:

  • Passionate about customers and act to ensure a positive shopping experience
  • Passionate about growing and developing business
  • Always strive for excellence and high performance
  • Passionate about home furnishing, people's life at home and the IKEA range of products and services
  • Experience on Contact Centre: Quality Assurance supervisor or similar
  • Supporting and cooperating
  • Interacting and presenting
  • Analysing and Interpreting
  • Adapting and Coping

Additional Information:

Job Posted:
August 21, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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