Customer Care Centre Agent, IKEA

IKEA

Location:
Malaysia, Selangor

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Based at IKEA Customer Care Centre in Damansara, the Agent is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA Brand.

Job Responsibility:

Build and retain long-lasting relationships with new and existing customers in multi-channel retail environment
Value and fulfill customer needs and expectations
Ensure positive shopping experience that creates trust in the IKEA Brand
Handle customer contacts through contact centre in all media platforms
Identify customers' needs and use knowledge of IKEA systems and processes to offer solutions
Take ownership for resolving customer's individual needs
Communicate realistic timeline for resolution and keep customers informed
Match agreed service levels
Provide support and assistance to IKEA Singapore customers
Ensure best customer experience with IKEA tone of voice
Help and support co-workers in own department and other areas of contact centre
Ensure contact centre is always safe and secure environment for visitors and co-workers
Keep informed about IKEA performance results and look for more effective ways of working to reduce costs

Requirements:

At least 1-2 years of experience in a customer facing support role, preferably in a customer support function or call centre
Good knowledge of how the Customer Care Centre acts as the main support channel for customers before, during, and after purchases
Passionate about growing business and people together using experience and skills
Ability to make things happen with flexibility, speed and simplicity
Experience in handling customer complaints or crisis and creating win-win scenario solutions
Demonstrate courteous, professional, and friendly manner on the telephone
Self-reliant and motivated with proven ability to work as part of a team as well as independently
Ability to communicate confidently and clearly (both spoken and written) in English
Familiar and comfortable in using a computer

Nice to have:

Experience in customer support function or call centre
Good knowledge of store operations
Passion for growing business and people

Additional Information:

Job Posted:
November 19, 2025

Expiration:
December 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Care Centre Agent