Customer Care Centre Agent

• Build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment
• value and fulfill customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA brand
• identify the customers’ needs and use your knowledge of the IKEA systems and processes to offer solutions
• take ownership for resolving your customer’s individual needs
• communicate a realistic timeline for this resolution and keep them informed as promised
• work both individually and with your colleagues to ensure that you match your agreed service levels
• offer appropriate solutions to the customers, giving advice on add-on sales
• encourage customers to buy more
• anticipate customer needs, promote products and services, and improve their home-to-home shopping experience
• seek feedback and give feedback constructively to colleagues
• provide support and assistance to IKEA Thailand customers
• ensure the best customer experience with IKEA tone of voice

• Fresh graduates are welcome, as well as candidates with experience in customer service or call centre roles
• you are comfortable using a computer and basic digital tools required for the role
• you can communicate confidently and clearly (both spoken and written) in Thai and English
• you are able to work shifts including weekends and public holidays
• you understand how the Customer Care Centre supports customers before, during, and after their purchases
• you can manage tasks with flexibility, speed, and simplicity
• you are capable of handling customer concerns and complaints and finding win-win solutions
• you demonstrate a courteous, professional, and friendly manner in customer interactions, especially over the phone
• you can work independently and collaboratively with a team
• you are comfortable working at IKEA Bangna (Mega Bangna) and able to commute to this location as required

English communication skills