Customer Care Centre Agent, IKEA

IKEA

Location:
Thailand, Bang Phli

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Customer Care Centre Agent role is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA brand.

Job Responsibility:

Build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations
Understand customer motivation and expectations
Ensure a positive shopping experience that creates trust in the IKEA brand
Identify the customers’ needs and use your knowledge of the IKEA systems and processes to offer solutions
Take ownership for resolving your customer’s individual needs
Communicate a realistic timeline for this resolution and keeping them informed as promised
Understand the impact of service time responses on the customers’ level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels
Have a good knowledge of store operations in order to offer appropriate solutions to the customers, giving advice on add-on sales, thereby encouraging them to buy more
Listen to your customers and anticipating their needs, promoting IKEA products and services in order to improve their home-to-home shopping experience
Actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers
Provide support and assistance to IKEA Thailand customers and ensuring best customer experience with IKEA tone of voice

Requirements:

You are a person with a disability who is self-reliant and able to perform daily tasks independently
Fresh graduates are welcome, as well as candidates with experience in customer service or call centre roles
You are comfortable using a computer and basic digital tools required for the role
You can communicate confidently and clearly (both spoken and written) in Thai and English
You are able to work shifts including weekends and public holidays
You understand how the Customer Care Centre supports customers before, during, and after their purchases
You can manage tasks with flexibility, speed, and simplicity
You are capable of handling customer concerns and complaints and finding win-win solutions
You demonstrate a courteous, professional, and friendly manner in customer interactions, especially over the phone
You can work independently and collaboratively with a team
You are comfortable working at IKEA Bangna (Mega Bangna) and able to commute to this location as required

What we offer:

Inclusive and diverse workplace
Values diversity, equality, and inclusion

Additional Information:

Job Posted:
July 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Care Centre Agent