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IKEA Logo IKEA · Customer Service

Customer Care Centre Agent

Thailand, Bang Phli · Job Posted July 04, 2025
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Job Description

The Customer Care Centre Agent role is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA brand.

Job Responsibility

  • Build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations
  • Understand customer motivation and expectations
  • Ensure a positive shopping experience that creates trust in the IKEA brand
  • Identify the customers’ needs and use your knowledge of the IKEA systems and processes to offer solutions
  • Take ownership for resolving your customer’s individual needs
  • Communicate a realistic timeline for this resolution and keeping them informed as promised
  • Understand the impact of service time responses on the customers’ level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels
  • Have a good knowledge of store operations in order to offer appropriate solutions to the customers, giving advice on add-on sales, thereby encouraging them to buy more
  • Listen to your customers and anticipating their needs, promoting IKEA products and services in order to improve their home-to-home shopping experience
  • Actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers
  • Provide support and assistance to IKEA Thailand customers and ensuring best customer experience with IKEA tone of voice

Requirements

  • You are a person with a disability who is self-reliant and able to perform daily tasks independently
  • Fresh graduates are welcome, as well as candidates with experience in customer service or call centre roles
  • You are comfortable using a computer and basic digital tools required for the role
  • You can communicate confidently and clearly (both spoken and written) in Thai and English
  • You are able to work shifts including weekends and public holidays
  • You understand how the Customer Care Centre supports customers before, during, and after their purchases
  • You can manage tasks with flexibility, speed, and simplicity
  • You are capable of handling customer concerns and complaints and finding win-win solutions
  • You demonstrate a courteous, professional, and friendly manner in customer interactions, especially over the phone
  • You can work independently and collaboratively with a team
  • You are comfortable working at IKEA Bangna (Mega Bangna) and able to commute to this location as required

What we offer

  • Inclusive and diverse workplace
  • Values diversity, equality, and inclusion
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