Customer Care Centre Agent, IKEA

IKEA

Location:
Malaysia, Petaling Jaya

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Agent is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA Brand. Among other tasks, this role requires experience in customer handling to ensure the satisfaction of the customers who contact us directly through the contact centre in all media platforms.

Job Responsibility:

build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment
valuing and fulfilling customer needs and expectations
understanding customer motivation and expectations
ensuring a positive shopping experience that creates trust in the IKEA Brand
handling customer complaints or crisis
promoting IKEA products and services
actively seeking feedback and giving feedback constructively to colleagues
providing support and assistance to IKEA Malaysia customers
ensuring best customer experience with IKEA tone of voice
supporting co-workers in own department and other areas of the contact centre
ensuring contact centre is always a safe and secure environment for visitors and co-workers
taking a keen interest in the performance of IKEA and keeping informed about results
looking for more effective ways of working to reduce costs

Requirements:

1-2 years of experience in a customer facing support role, preferably in a customer support function or a call centre
good knowledge of how the Customer Care Centre acts as the main support channel for the customers before, during, and after they have made purchases
passionate about growing business, and people together using the experience and skills of our people in the best way
can make things happen with flexibility, speed and simplicity
experienced a good knowledge in handling customer complaints or crisis and are able to create a win-win scenario solution
demonstrate a courteous, professional, and friendly manner on the telephone
self-reliant and motivated with a proven ability to work as part of a team as well as independently
ability to communicate confidently and clearly (both spoken and written), in English
familiar and comfortable in using a computer

Additional Information:

Job Posted:
April 29, 2025

Expiration:
May 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Care Centre Agent

IKEA

Location:Malaysia, Petaling Jaya

Category:Customer Service

Contract Type:Not provided