Customer Care Business Intelligence & Analytics Manager Job at John Lewis Partnership (Hamilton)

Business Analysis Manager - Care Voice of the Customer Program Support

This role supports the Care Voice of Customer (VOC) program, spanning Internal a...

Location

United States , Bellevue; Frisco

Salary:

77900.00 - 140500.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
Acceptable areas of study include Data analysis, data science, similar quantitative fields or equivalent practical experience
4-7 years Working experience solving analytical problems using quantitative approaches
4-7 years Working experience reporting and analyzing performance & data visualization (Tableau, Power BI, etc.)
4-7 years Working experience in advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research
Data Analysis Exceptional at using wide ranging datasets to deliver broad analysis and insights to maximize value creation and return on investment
Problem Solving
Communication Ability to manage relationships, influence and communicate complicated analysis, logic, and solutions in a clear and concise manner and provide decision support, analysis and recommendations that help to drive effective execution of initiatives
Financial Modeling
At least 18 years of age

Job Responsibility

Monitors the health and stability of the Care VOC KPIs. Partners cross-functionally with stakeholders, frontline teams and with vendors to resolve issues
Provide insights and recommendations that optimize business experiences through cross-functional collaboration and data analysis
Develop and maintain data and reporting solutions including dashboards, reports, and self-service tools to support enterprise goals
Participate in the design and administration of reporting structures and interfaces for standardized use across teams
Also responsible for other duties/projects as assigned by business management as needed

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Employee stock grants
Employee stock purchase plan
Paid time off

Fulltime

Commercial Analytics Manager

Join Amgen’s Mission of Serving Patients. In this vital role you will work in a ...

Location

United States , Deerfield

Salary:

130737.00 - 162305.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Master’s degree (or foreign equivalent) in Applied Statistics, Computer Science, Operations Research, or related field & 3 years of experience in the job offered or in an analytics related occupation
3 years of experience in Data management and data platforms such as Microsoft SQL Server, Databricks, or Amazon Redshift
3 years of experience in Statistical modeling packages such as Python, SAS, or R
3 years of experience in Business Intelligence tools such as PowerBI or Tableau
3 years of experience in Use and interpretation of pharmaceutical data including internal patient HUB, Site of Care data, Rx, physician and claims level data sets
3 years of experience in Ability to set-up segmentation, clustering or multi-variate regression analysis
3 years of experience in Pharmaceutical data sources and their application to support business decisions
3 years of experience in Patient Journey Analytics

Job Responsibility

Work in a matrix, team of teams environment as part of a brand POD to provide regular updates and formulate insights regarding patient funnel and access related business questions
Utilize various data sources including claims, sales, internal patient HUB and site of care data to Perform ad hoc or deep dive analysis as part of the analytics brand POD
Respond to business questions and determine the optimal approach to answer them through data, analytics, and market research
Develop plan of action reports, dashboards, data quality, and needed analysis
Report and analysis the statistics of Patient Access Journey for the Rare Disease Business Unit around key metrics such as adherence, enrollments, initiations, time-to-fill, treatment status, and engagement
Ensure Patient Services/Market Access has all data needed to manage day-to-day activities via real-time reporting and other reports and that all reporting has gone through the QC process to reinforce accuracy and communication clarity prior to being presented to our customer
Partner with cross functional analytics teams to share key insights by sharing the “story” behind the data, present findings to leadership and highlight actionable strategies
Provide clear view into patient journey highlighting success and areas of opportunity
Collaborate with other analytics functions on deeper payor and site of care analytics related to supported brand
May telecommute

What we offer

Stock
Retirement
Medical
Life and disability insurance
Eligibility for an annual bonus or for sales roles, other incentive compensation
A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models, including remote and hybrid work arrangements, where possible

Fulltime

Customer Care Professional - Corporate Services - Tier 3

As a Corporate Customer Care Specialist, you will be part of a unique, multi‑ski...

Location

United States , Sandy

Salary:

20.00 - 33.05 USD / Hour

Amex

Expiration Date

Until further notice

Requirements

Minimum of 2 years of customer contact experience in a fast‑paced environment
Strong analytical and problem‑solving skills, with the ability to conduct root‑cause analysis and implement effective solutions
A passion for client servicing, with the ability to deliver proactive solutions that enhance relationships
Proven relationship‑building abilities, including emotional intelligence and rapport development
Ability to multitask effectively while maintaining a high standard of service
Demonstrated ability to deliver strong operational metrics, including service level performance, quality, efficiency, and client satisfaction outcomes
Creative, “outside‑the‑box” thinker with the ability to identify innovative solutions for complex or emerging client needs
Strong teamwork and collaboration skills
Excellent written and verbal communication skills
A customer‑first mindset focused on elevating the customer experience

Job Responsibility

Partner with Corporate Cardmembers and Program Administrators while also supporting virtual product rollouts and other emerging initiatives
Play a vital role in servicing the business’s largest and most complex corporate clients, providing elevated support for internal account development opportunities, credit‑related guidance, and proactive risk management
Act as a trusted resource during world events and natural disasters, delivering urgent, high‑judgment assistance to ensure business continuity and client safety

What we offer

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

Regional Sales Manager Advanced Wound Care - West

Pursuing an ambitious growth agenda, Coloplast develops and markets products and...

Location

India , Mumbai

Salary:

Not provided

Coloplast

Expiration Date

Until further notice

Requirements

Science or Pharmacy graduate preferably Masters in Management
Over 10-15 years Sales Experience – ideally medical product company
Min. 5 years experience of leading a fast pace growth oriented medical sales organization
Proficient computer skills including MS Office Suite (Word, Excel and PowerPoint) and SFDC
Intelligent demonstrated in test and business case understanding
Proven Track record in growth/showing results
Excellent analytical and presentation skills
Experience in coaching a sales force
Experience in working with Sales Management tools like S&T and ASAP plans
Should be passionate about taking ownership and delivering on commitments

Job Responsibility

Responsible for recruiting, coaching, developing and managing a sales team for effective regional coverage and to optimize sales execution to attain sales targets
Responsible for developing and communicating sales plans/strategies/objectives as well as identifying and building rapport with key customers and the dealer network
Repsonsible for building the annual business plan for the region and ensure achievement of assigned sales targets
Provides direction, coaches and develops sales team to maximize effectiveness and is open and honest with feedback
Ensures that sales team follows pre-defined call plan based on Segmentation and Targeting and reviews activity to ensure appropriate coverage of key accounts
Develops and drives Account Specific Action Plans (ASAP) together with the sales team for their respective high priority accounts
Drives execution of portfolio and pricing strategy as defined by country management
Ensures 100% execution of all annual business plan activities during the business year
Acts as liaison between sales team and other functions in the organization to ensure appropriate problem solving and support
Drives tender mapping and bidding process in the region

Regional Sales Manager Advanced Wound Care - North

Pursuing an ambitious growth agenda, Coloplast develops and markets products and...

Location

India , New Delhi

Salary:

Not provided

Coloplast

Expiration Date

Until further notice

Requirements

Science or Pharmacy graduate preferably Masters in Management
Over 10-15 years Sales Experience – ideally medical product company
Min. 5 years experience of leading a fast pace growth oriented medical sales organization
Proficient computer skills including MS Office Suite (Word, Excel and PowerPoint) and SFDC
Intelligent demonstrated in test and business case understanding
Proven Track record in growth/showing results
Excellent analytical and presentation skills
Experience in coaching a sales force
Experience in working with Sales Management tools like S&T and ASAP plans
Should be passionate about taking ownership and delivering on commitments

Job Responsibility

Responsible for recruiting, coaching, developing and managing a sales team for effective regional coverage and to optimize sales execution to attain sales targets
Responsible for developing and communicating sales plans/strategies/objectives as well as identifying and building rapport with key customers and the dealer network
Repsonsible for building the annual business plan for the region and ensure achievement of assigned sales targets
Provides direction, coaches and develops sales team to maximize effectiveness and is open and honest with feedback
Ensures that sales team follows pre-defined call plan based on Segmentation and Targeting and reviews activity to ensure appropriate coverage of key accounts
Develops and drives Account Specific Action Plans (ASAP) together with the sales team for their respective high priority accounts
Drives execution of portfolio and pricing strategy as defined by country management
Ensures 100% execution of all annual business plan activities during the business year
Acts as liaison between sales team and other functions in the organization to ensure appropriate problem solving and support
Drives tender mapping and bidding process in the region

Customer Development Operations & Performance Manager

Join a purpose‑driven, market‑leading multinational and shape the future of cust...

Location

Ghana , Greater Accra Region

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Degree in Business Administration or a related field
3 to 4 years’ experience Customer Development and Business Partnering
Technical fluency in Excel, SAP
English fluency
Care deeply: caring deeply about how consumers experience our brands every day, everywhere
about our people’s growth and development, and our impact on the planet. You care about your performance, to a point where it hurts when you don’t win. Always brings their best self. Has emotional intelligence to take feedback, manage mood and motivations and build empathy for others. Sets high standards for themselves. Has humility, understanding that leadership is service to others, inside and outside of Unilever.
Focus on what counts: we set clear and stretching goals and recognise maximum performance impact. Generates intensity and focus to motivate people to deliver results at speed.
Stay three steps ahead: we think boldly and creatively to make breakthroughs in performance. We are always curious and confident – anticipating and staying ahead of consumer needs and external trends to beat the competition. Approaches delivery with an iterative and incremental, test - do - learn approach. Has an owner’s mindset, using data and insight to make decisions.
Deliver with excellence: we deliver everything we do with excellence and pace. We take personal ownership and hold each other to account – always finding a way to do what we said we will do. Takes personal responsibility and accountability for execution and results.

Job Responsibility

Driving main Customer Development projects
Ensure adequate support for Field teams
Owns Order 2 Cash process, CD procedures and reporting harmonisation
Drive Route to Market Excellence: Perfect store: compliance and measurement, enrolment, POS incentives monitoring
Better Served: monitor and improve sales force productivity
More stores: coverage expansion management and follow up
Implement adequate scorecards/trackers and other supporting tools to monitor sales force performances (working capital, sales, promotions, Initiatives.)
Lead audit process/actions for CD governance, PS and sales data integrity compliance
Sales incentives packages: Regular review and design to update to link to CD projects/priorities
Bring CD best practices from other clusters and implement/adapt to country

Fulltime

New

Head of Insights, Innovation & Platforms

Based in Sydney, join Australia's largest retailer and be part of something grea...

Location

Australia , Sydney

Salary:

Not provided

Woolworths Supermarkets

Expiration Date

Until further notice

Requirements

Innovation & AI Leadership: Strong AI credentials with the ability to rapidly transform traditional analytics, radically changing how insights are generated and consumed
Technology & Platform Operations: Proven background in leading multidisciplinary technology teams, establishing product roadmaps, and managing enterprise technology platforms (ideally customer experience platforms like Medallia and Qualtrics)
Strategic Business Partnering: Exceptional stakeholder engagement skills, with a demonstrated ability to establish effective networks across matrix environments to drive capability adoption
Agility & Execution: A relentless bias to action and a strong sense of urgency, capable of driving strategic transformation and implementing new technical capabilities at pace
Market Foresight: An active pulse on the continuous evolution of AI capability, insights, and CX technology, translating external advancements into actionable internal capability roadmaps
Values Alignment: A commitment to being Customer 1st and Team 1st, always improving, delivering end-to-end, and living the core values of caring deeply, listening, and doing the right thing

Job Responsibility

Lead a dedicated customer intelligence squad and partner with Group teams to establish an intelligence layer and conversational insights, empowering the business with insights at the edge
Establish and embed a comprehensive roadmap of AI insights products across the business to augment actionable insights that drive better customer experience decisions
Accelerate AI capabilities across the Customer and Market Insights teams to transform insights analytics and actively reduce the latency to insight
Operate and evolve core Customer Experience and AI Insights Platforms, partnering closely with business partners to cater to underlying business needs in measuring customer experience
Manage all aspects of customer data governance from our platforms and other sources for the Group to ensure the integrity of customer data & insights
Manage critical vendor relationships and lead the technical evolution and transition of Customer Experience Platform capabilities to design modern programmatic listening capabilities
Collaborate with the broader Customer Intelligence & Insights team to embed capabilities in the wider business, drive utilisation, and lead strategic transformation projects

Fulltime

New

AI Solutions Architect for Healthcare Payer and Life Science

Location

United States , Plano

Salary:

119578.00 - 221625.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science, information systems, engineering, data science, healthcare informatics, or a related field
8+ years of experience in technology architecture, data architecture, analytics, AI/ML, or enterprise solution delivery
4+ years of experience supporting health plans, payers, managed care organizations, or healthcare administrative platforms
Hands-on experience designing AI, machine learning, generative AI, analytics, or automation solutions in production environments
Strong understanding of health plan business processes, including claims, membership, provider, utilization management, care management, quality, risk adjustment, and customer service
Experience with healthcare data standards and regulations, such as HIPAA, FHIR, HL7, X12 EDI, CMS interoperability requirements, and payer data exchange
Experience with major cloud platforms such as AWS, Azure, or Google Cloud, including data, AI, security, and integration services
Familiarity with modern AI patterns such as RAG, vector databases, prompt engineering, model evaluation, MLOps, LLMOps, and AI governance
Ability to communicate complex technical concepts to executive, clinical, operational, and technical audiences
Strong consulting, facilitation, problem-solving, and stakeholder management skills

Job Responsibility

Design end-to-end AI and generative AI solutions for health plan use cases, including architecture, data flows, integration patterns, model selection, governance, security, and deployment approach
Partner with health plan stakeholders to identify high-value AI opportunities, define business outcomes, assess feasibility, and shape implementation roadmaps
Lead solutioning for payer-specific domains such as claims, enrollment, benefits, prior authorization, medical management, provider data, quality measures, risk adjustment, member services, and regulatory reporting
Develop reference architectures using cloud platforms, data lakes, warehouses, MLOps pipelines, APIs, workflow tools, and enterprise integration patterns
Guide teams on applying large language models, retrieval-augmented generation, predictive analytics, natural language processing, intelligent automation, and decision support in healthcare settings
Collaborate with data scientists, engineers, clinicians, compliance teams, security architects, and delivery leaders to move concepts from prototype to production
Define responsible AI controls, including model monitoring, explainability, human-in-the-loop review, bias assessment, auditability, privacy, and regulatory compliance
Support pre-sales and client advisory activities, including solution presentations, proposals, estimates, demos, workshops, and executive briefings
Evaluate vendor platforms and AI tools across cloud, payer technology, data management, workflow automation, and clinical operations ecosystems
Create reusable assets, including solution blueprints, architecture patterns, implementation playbooks, data requirements, and governance frameworks

What we offer

Medical, dental, and vision insurance
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits

Fulltime

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Customer Care Business Intelligence & Analytics Manager

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