Customer Care BtoB - DACH Market (German Speaker)

• Assist customers: Respond promptly and professionally to customer inquiries via Intercom and email, providing friendly, solutions-focused support to resolve issues effectively
• Product Knowledge: Resolve issues efficiently, leveraging in-depth product knowledge
• Documentation and collaboration: Collaborate with cross-functional teams and stakeholders to ensure a seamless customer experience, maintain thorough records of interactions, and continuously improve our services

• Excellent communication skills and a customer-centric mindset
• Prior experience in customer support or a similar role (experience with Intercom or similar customer support platforms is a plus)
• Demonstrate strong multitasking skills, effective prioritization, and adaptability in a dynamic environment
• Have proficiency in German as your primary language and are fluent in English

experience with Intercom or similar customer support platforms

• Vibrant office in Passatge St. Joan, Barcelona, with free drinks and snacks
• Hybrid working model: 1 remote day per week, plus 15 extra remote days per year
• Health insurance with Alan, fully covered by the company
• Negotiated gym deal with Wellhub: get access to a wide range of gyms, studios, and wellbeing apps
• Flexible remuneration with Alan, to optimise part of your salary in a tax-efficient way
• A diverse, collaborative workplace - join an international team
• Summer Fridays: Enjoy your Friday afternoons all August, with a half-day schedule
• Feel supported with paid sick leave, because your health always comes first