Customer Care Associate Job at NTT DATA (Metro Manila)

Customer Care Associate

As a Customer Care Associate, you will be a leading Brand Ambassador serving as ...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset
English
Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others
Professional, empathetic, and naturally caring conversational style

Job Responsibility

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment
Remain current on program and product information by being committed to continuous learning
Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data

Fulltime

Customer Care Associate

We are currently seeking a Customer Care Associate to join our team. Customer Ca...

Location

United States , Las Cruces

Salary:

20.00 USD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

1 year experience (WAH) remote customer service
1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
Minimum High school diploma or GED
Spanish Bilingual
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check

Job Responsibility

Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers
Ensuring customer satisfaction (CSAT) and strive to meet service metrics
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
A typical day will likely involve fielding between 75 to 100 calls
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Collaborating with management or other team members as appropriate to proactively address service issues and concerns
Attention to detail, accuracy, and accountability for your work product
Designated quiet area to complete calls while working from home

What we offer

medical insurance
dental insurance
vision insurance
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
401k program with company match

Fulltime

Customer Care Associate

As a Customer Care Associate, you will be a leading Brand Ambassador serving as ...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset
English
Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others
Professional, empathetic, and naturally caring conversational style

Job Responsibility

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment
Remain current on program and product information by being committed to continuous learning
Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data

Fulltime

Customer Care Associate

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others
Professional, empathetic, and naturally caring conversational style
Display tact and diplomacy in handling all levels of customer interaction
Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice

Job Responsibility

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment
Remain current on program and product information by being committed to continuous learning
Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data

Fulltime

Customer Care Associate

As a Customer Care Associate, you will be a leading Brand Ambassador serving as ...

Location

Philippines , Metro Manila, Quezon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset
English
Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others
Professional, empathetic, and naturally caring conversational style

Job Responsibility

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment
Remain current on program and product information by being committed to continuous learning
Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data

Fulltime

Customer Care Associate

Location

United Kingdom , London

Salary:

Not provided

Monica Vinader

Expiration Date

Until further notice

Requirements

Documents your authorisation to work in the United Kingdom
Communicates clearly and respectfully in all formats (e.g. email, chat, phone)
Builds trusted relationships through a friendly, approachable, and dependable working style
Collaborates effectively with the wider Customer Care team, escalating issues appropriately and sharing information openly
Completes work efficiently and to a high standard within KPIs
Seeks to understand the 'why' behind tasks
Honesty, transparency, and accountability in all actions
Adjusts quickly to new tasks, tools, processes or team structures
Asks thoughtful, respectful questions to understand decisions
Responds positively to feedback and uses it to improve performance

Job Responsibility

Handle phone calls, webchat, WhatsApp, emails, and social media interactions to assist customers with pre and post-purchase inquiries such as orders, promotions, deliveries, returns, and repairs
Respond to customers on social channels and review sites to maintain the brand's reputation for excellent customer service
Liaise with parcel delivery providers to address tracking questions or delivery issues
Adhere to Data Protection Act and PCI Compliance Regulations
Collaborate with team members to achieve service level agreements (SLAs) for various communication channels
Maintain flexibility during peak periods to ensure exceptional service delivery
Use Microsoft Office package and in-house IT solutions effectively
Achieve set targets in Quality of Conversation (QA), Speed of Service, and Data Accuracy
Proactively share feedback with the line manager to enhance the customer experience

Fulltime

Customer Care Associate

We are partnering with a growing wholesale company in Cerritos seeking a Custome...

Location

United States , Cerritos

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ year of office-based customer service experience (3+ preferred)
Strong communication and organizational skills
Comfortable in a fast-paced, team-oriented environment
Proficient in Microsoft Office (Excel & Outlook required)
Bilingual Spanish strongly preferred
Or bilingual in Mandarin, Vietnamese, tagalog

Job Responsibility

Responding to customer inquiries via phone, email, and in person
Processing high-volume orders and confirming payment information
Coordinating with sales, accounting, and shipping teams to ensure accurate fulfillment
Handling returns, claims, and special/custom orders
Maintaining customer accounts and building strong relationships
Assisting with front-desk duties as needed
Supporting showroom set-ups and occasional trade show events

Fulltime

Customer Care Associate

As a Customer Care Associate, you will be a leading Brand Ambassador serving as ...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset
English
Bilingual (French) an asset
Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others

Job Responsibility

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment
Remain current on program and product information by being committed to continuous learning
Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data

Fulltime

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