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Robert Half Logo Robert Half · Customer Service

Customer Care Associate

United States, Ukiah · Job Posted April 20, 2026
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Job Description

We are looking for a dedicated Customer Care Associate to join our team in Ukiah, California. In this long-term contract position, you will play a key role in providing exceptional administrative and customer service support to ensure smooth operations within our outpatient facility. This is an excellent opportunity to work in a dynamic healthcare environment while contributing to the well-being of our patients and community.

Job Responsibility

  • Greet patients and visitors warmly, ensuring a positive first impression and addressing their inquiries efficiently
  • Manage front office tasks, including scheduling appointments, verifying insurance, and processing payments with accuracy
  • Maintain and update patient records, including scanning, data entry, and document management, while ensuring confidentiality
  • Assist with billing processes, collections, and check deposits to support financial operations
  • Coordinate referrals and follow-up appointments, ensuring seamless patient care transitions
  • Provide technical and clerical support for clinical teams, including preparing charts, graphs, and medical records
  • Respond to customer requests and concerns promptly, providing clear communication and solutions
  • Monitor and support office procedures, ensuring compliance with established protocols and standards
  • Collaborate with team members to improve workflow and enhance customer satisfaction
  • Perform other administrative duties as needed to support daily operations

Requirements

  • High school diploma or equivalent
  • an associate degree or combination of education and related experience is preferred
  • Proven experience in customer service, especially in a healthcare or outpatient setting
  • Strong skills in data entry, payment processing, and maintaining accurate records
  • Proficiency in using office software and databases for scheduling, billing, and document management
  • Familiarity with insurance verification, medical billing, and collection processes
  • Excellent communication and interpersonal skills to interact effectively with patients and staff
  • Ability to handle multiple tasks efficiently while maintaining attention to detail
  • Knowledge of medical terminology and office procedures is an advantage

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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