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Customer Care Associate

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NTT DATA

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Location:
United States , Oklahoma City

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are currently seeking a Customer Care Associate to join our team. Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers. **Must Live in Continental United States** This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Pay for this role is $20.00hr. The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.

Job Responsibility:

  • Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers
  • Ensuring customer satisfaction (CSAT) and strive to meet service metrics
  • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
  • A typical day will likely involve fielding between 75 to 100 calls
  • Communicating effectively and professionally with both internal and external customers to resolve questions and issues
  • Collaborating with management or other team members as appropriate to proactively address service issues and concerns
  • Attention to detail, accuracy, and accountability for your work product
  • Provide timely and accurate support to customers, agents, and financial professionals regarding Life & Annuity products and policies
  • Process transactions such as policy updates, beneficiary changes, premium adjustments, withdrawals, and other service requests
  • Review and verify incoming documents for completeness and compliance with company and regulatory requirements
  • Conduct information searches, fact-finding, and data gathering to resolve inquiries efficiently
  • Research and resolve routine and recurring issues while escalating complex cases when necessary
  • Maintain detailed records, track customer interactions, and ensure accurate data entry across systems
  • Collaborate with internal teams to address service gaps and improve customer experience
  • Ensure adherence to service-level agreements (SLAs) and quality benchmarks
  • Strong ability to analyze, process, and validate transactions based on established rules and guidelines
  • Demonstrated capability to integrate domain knowledge and act as a skilled specialist
  • Solid understanding of Life & Annuities Variable, policy structures, and industry terminology
  • Experience in a BPO, insurance operations, or customer service environment
  • Excellent communication skills—both written and verbal
  • Strong attention to detail with the ability to identify data inconsistencies
  • Ability to troubleshoot and resolve routine operational issues
  • Proficiency with customer service systems, workflow tools, and data entry platforms

Requirements:

  • 1 year experience (WAH) remote customer service (Call Center environment)
  • 1 year experience with call center KPI understanding
  • 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
  • Minimum High school diploma or GED
  • Must Live in Continental United States
  • Must Pass Drug screen
  • Must Pass a background check with Education check and employment verification check
What we offer:
  • medical insurance
  • dental insurance
  • vision insurance with an employer contribution
  • flexible spending or health savings account
  • life and AD&D insurance
  • short- and long-term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match

Additional Information:

Job Posted:
May 06, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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