Customer Care Associate Job at NTT DATA (Las Cruces)

Customer Care Associate

NTT DATA

Location:
United States , Las Cruces

Category:
Insurance

Contract Type:
Not provided

Salary:

20.00 USD / Hour

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Job Description:

The Customer Care Associate role involves providing exceptional support to life insurance policyholders and agents. Candidates should have at least one year of customer service experience, preferably in the insurance industry, and must be bilingual in Spanish. This remote position requires effective communication, multitasking, and a strong understanding of life insurance products. The pay is $20.00 per hour, and candidates must have a high school diploma or GED. Responsibilities include handling inquiries, ensuring customer satisfaction, and maintaining knowledge of insurance products.

Job Responsibility:

Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products
Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers
Ensuring customer satisfaction (CSAT) and strive to meet service metrics
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
A typical day will likely involve fielding between 75 to 100 calls
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Collaborating with management or other team members as appropriate to proactively address service issues and concerns
Attention to detail, accuracy, and accountability for your work product
Designated quiet area to complete calls while working from home

Requirements:

1 year experience (WAH) remote customer service
1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
Minimum High school diploma or GED
Spanish Bilingual
Must Live in Continental United States
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check
All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology
Individuals must provide their own high speed internet access with speeds at or above 50 Mbps
A hard-wired ethernet connection is required
Employees must have a dedicated, professional workspace
The workspace must be a permanent, unencumbered location used daily for work
Employees must work with minimal distractions
Ideally, the workspace is isolated from other household members and used exclusively for job duties
Employees must work from the same location consistently unless prior approval is obtained

What we offer:

medical, dental, and vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Additional Information:

Job Posted:
January 26, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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