Customer Care Associate Job at Financial Times (London)

Customer Care Associate

The Customer Care Associate (CCA) is responsible for delivering exceptional cust...

Location

United States , Stamford

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Familiarity with customer service principles, including active listening and empathy
Knowledge of CRM tools and help desk software for managing customer interactions
Basic troubleshooting and problem-solving skills

Job Responsibility

Deliver high-quality service aligned with company goals to enhance customer satisfaction and loyalty
Identify trends and share feedback to improve service delivery and processes
Build strong relationships with customers by understanding their needs and delivering tailored solutions
Collaborate with Team Leaders and peers to resolve complex issues and enhance the customer experience
Adhere to established workflows, scripts, and guidelines to ensure compliance and service consistency
Maintain accurate and detailed records of customer interactions in CRM systems
Consistently meet or exceed key performance indicators (KPIs), including response time, resolution time, and customer satisfaction
Support peers and contribute to a positive team environment by sharing knowledge and best practices
Engage in self-development through training, feedback, and coaching to enhance personal performance

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Care Coordinator Associate

CareGivers America - NEPA, a Modivcare Personal Care Service, is looking for a C...

Location

United States , Clarks Summit

Salary:

16.00 - 18.00 USD / Hour

CareGivers America

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
1+ years of Customer Service experience required
1+ years of Home Care experience preferred

Job Responsibility

Receive and process referrals from various sources, such as hospitals, physicians, and other healthcare providers
Collaborate with internal teams to determine patient eligibility and initiate the intake process
Serve as the primary point of contact for patients, families, and healthcare professionals regarding care coordination
Address inquiries, concerns, and provide guidance on accessing services and resources
Schedule patient appointments, coordinating availability of healthcare professionals and patient preferences
Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs
Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals
Maintain accurate and up-to-date electronic and physical records of patient information, appointments, and communication
Provide compassionate and empathetic support to patients and their families throughout the care coordination process

What we offer

Medical, Dental & Vision Insurance
401(k) with a 6% match
Paid Time Off
Employee Assistance Program
Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
Voluntary Term Life and AD&D Insurance
Legal Services Insurance
Short-Term and Long-Term Disability
Accident, Critical Illness & Hospital Indemnity Insurance

Fulltime

Care Coordinator Associate

CareGivers America - NEPA, a Modivcare Personal Care Service, is looking for a C...

Location

United States , Plains

Salary:

Not provided

CareGivers America

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
1+ years of Customer Service experience required
1+ years of Home Care experience preferred
Bilingual in English & Spanish preferred

Job Responsibility

Receive and process referrals from various sources, such as hospitals, physicians, and other healthcare providers
Collaborate with internal teams to determine patient eligibility and initiate the intake process
Serve as the primary point of contact for patients, families, and healthcare professionals regarding care coordination
Address inquiries, concerns, and provide guidance on accessing services and resources
Schedule patient appointments, coordinating availability of healthcare professionals and patient preferences
Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs
Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals
Maintain accurate and up-to-date electronic and physical records of patient information, appointments, and communication
Provide compassionate and empathetic support to patients and their families throughout the care coordination process

What we offer

Medical, Dental & Vision Insurance
401(k) with a 6% match
Paid Time Off
10 Paid Holidays
Employee Assistance Program
Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
Voluntary Term Life and AD&D Insurance
Legal Services Insurance
Short-Term and Long-Term Disability
Accident, Critical Illness & Hospital Indemnity Insurance

Fulltime

Customer Success Associate

We are seeking dedicated Customer Success Associate that are passionate about en...

Location

United Kingdom , Birmingham

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

Native or fluent level of English
Experience in a customer facing role whether that be retail or call centre environment
Experience supporting customers via email, live chat, and phone are a benefit
Experience working with KPIs and metrics - specifically with a focus on quality are also a benefit
Great communication skills, fluency in English, both written and spoken is essential
Possess self-motivation, a constant curiosity, and a strong desire to learn with a growth-oriented attitude
Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed
Are performance-driven and maintain a strong customer-first mentality by delivering high-quality service to a steady stream of customers daily
Are great problem solvers
Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment to make decisions that prioritize customer satisfaction

Job Responsibility

Be a role model and a trusted advisor by showcasing Perk values and a customer centric approach in every customer interaction
Support and engage with our customers with their global business travel requirements
Communicate with customers via phone, live chat, and e-mail, to effectively resolve travel issues
Exceed customer expectations when managing bookings, queries and requests
Answer customer requests and as their trusted travel advisor and think out-of-the-box to provide innovative solutions where appropriate
Stay up-to-date with new features and product launches in Perk

What we offer

Receive competitive compensation and equity ownership in Perk
Rest and recharge with 25 days of annual leave plus bank holidays
Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex
Plan for your future with our qualifying earnings company pension plan with Aviva
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
Rest assured that you’re covered by income protection in case you experience a long-term sickness or absence
Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Focus on your family with 12-16 weeks’ paid parental leave

Fulltime

Bilingual Care Coordinator Associate

CareGivers America - SEPA, a Modivcare Personal Care Service, is looking for a B...

Location

United States , Jenkintown

Salary:

17.00 - 20.00 USD / Hour

CareGivers America

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
1+ years of customer service experience required
1+ years of home healthcare experience preferred
Bilingual in English & Spanish required

Job Responsibility

Receive and process referrals from various sources, such as hospitals, physicians, and other healthcare providers
Collaborate with internal teams to determine patient eligibility and initiate the intake process
Serve as the primary point of contact for patients, families, and healthcare professionals regarding care coordination
Address inquiries, concerns, and provide guidance on accessing services and resources
Schedule patient appointments, coordinating availability of healthcare professionals and patient preferences
Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs
Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals
Maintain accurate and up-to-date electronic and physical records of patient information, appointments, and communication
Provide compassionate and empathetic support to patients and their families throughout the care coordination process

What we offer

Medical, Dental & Vision Insurance
401(k) with a 6% match
Paid Time Off
10 Paid Holidays
Employee Assistance Program
Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
Voluntary Term Life and AD&D Insurance
Legal Services Insurance
Short-Term and Long-Term Disability
Accident, Critical Illness & Hospital Indemnity Insurance

Fulltime

Customer Service Associate

Walgreens is a great place to be. Why? Because the work you do makes a differenc...

Location

United States , Madison

Salary:

15.00 - 17.50 USD / Hour

Walgreens

Expiration Date

Until further notice

Requirements

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours

Job Responsibility

Models and delivers a distinctive and delightful customer experience
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service
Engages customers and patients by greeting them and offering assistance with products and services
Resolves customer issues and answers questions to ensure a positive customer experience
Models and shares customer service best practices with all team members
Provides customers with courteous, friendly, fast, and efficient service
Recommends items for sale to customer and recommends trade-up and/or companion items
Registers customer purchases on assigned cash register, collects cash and distributes change as requested
processes voids, returns, rain checks, refunds, and exchanges as needed
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records

What we offer

Health, dental and vision*
Paid time off benefits
Employee discount
Retirement Savings Plan (401(k))
Flexible hours
Training programs

Customer Service Associate

Walgreens is a great place to be. Why? Because the work you do makes a differenc...

Location

United States , Arvada

Salary:

16.00 - 18.00 USD / Hour

Walgreens

Expiration Date

Until further notice

Requirements

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours

Job Responsibility

Models and delivers a distinctive and delightful customer experience.
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.
Provides customers with courteous, friendly, fast, and efficient service.
Recommends items for sale to customer and recommends trade-up and/or companion items.
Registers customer purchases on assigned cash register, collects cash and distributes change as requested
processes voids, returns, rain checks, refunds, and exchanges as needed.
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required.
Implements Company asset protection procedures to identify and minimize profit loss.

What we offer

Health, dental and vision*
Paid time off benefits
Employee discount
Retirement Savings Plan (401(k))
Flexible hours
Training programs

Parttime

Customer Service Associate

Walgreens is a great place to be. Why? Because the work you do makes a differenc...

Location

United States , St. Petersburg

Salary:

15.00 - 17.50 USD / Hour

Walgreens

Expiration Date

Until further notice

Requirements

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours

Job Responsibility

Models and delivers a distinctive and delightful customer experience
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience
Provides customers with courteous, friendly, fast, and efficient service
Recommends items for sale to customer and recommends trade-up and/or companion items
Registers customer purchases on assigned cash register, collects cash and distributes change as requested
processes voids, returns, rain checks, refunds, and exchanges as needed
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required
Implements Company asset protection procedures to identify and minimize profit loss

What we offer

Health, dental and vision*
Paid time off benefits
Employee discount
Retirement Savings Plan (401(k))
Flexible hours
Training programs

Parttime

Customer Care Associate

Financial Times

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 18, 2026

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Location:United Kingdom , London

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 18, 2026

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Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
February 18, 2026