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We are looking for a dedicated Customer Care Associate to join our team in Ukiah, California. In this long-term contract role, you will play a pivotal part in ensuring patients and staff receive exceptional service through front office operations and administrative support. This position offers the chance to contribute to a collaborative healthcare environment while assisting with a variety of patient care and customer service tasks.
Job Responsibility:
Deliver outstanding customer service by addressing patient inquiries and providing accurate information
Perform administrative duties such as data entry, document scanning, and maintaining medical records
Schedule patient appointments and manage referrals while ensuring accuracy and timeliness
Handle payment processing, billing, and collection processes in compliance with established protocols
Coordinate insurance verification and provide support for medical coverage inquiries
Ensure accurate and organized filing of charts, graphs, and other clinical documents
Support the team by supervising office functions and assisting with technical troubleshooting
Process deposits and checks with attention to detail and adherence to procedures
Maintain effective communication with patients, staff, and external stakeholders to ensure smooth operations
Assist with protocol adherence and clinical trial operations as needed
Requirements:
High school diploma or equivalent
an associate’s degree or relevant experience is preferred
Strong customer service skills with the ability to interact professionally with patients and staff
Proficiency in data entry, typing, and office software applications
Experience with payment processing, billing, and collection procedures
Knowledge of insurance processes, referrals, and scheduling systems
Ability to maintain and organize medical records and other documentation
Familiarity with clinical protocols and healthcare procedures is a plus
Excellent communication and leadership skills to support team operations
Nice to have:
Familiarity with clinical protocols and healthcare procedures is a plus
What we offer:
medical, vision, dental, and life and disability insurance