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Customer Care Associate - Exports

India, Goregaon East, Mumbai · Job Posted July 06, 2026
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Job Description

Issuance of Sales contract / Proforma Invoice against Export orders. Registration of Contracts in ERP system Scheduling /phasing of Orders in Export scheduling app Weekly Calls with Planning & logistics team to discuss monthly allocation orders Weekly updates to customers about their orders Follow up on overdue payments Credit clearance from Finance team for Export dispatches. Customer Master - Credit term updating, Credit limit updating Co-ordination with Country Managers, Planning & Logistics teams for Export Orders Co-ordination with Merchant Exporters for their Orders, Advance Payments & proof of Documents Knock off account receivable with coordination with finance team. Process commission of distributors MIS - Daily sales report, Pending Delivery report, Export shipment Tracker Sample shipments status updates Export claim registration and closure as per TAT Support & collaboration with cross function team

Job Responsibility

  • Issuance of Sales contract / Proforma Invoice against Export orders
  • Registration of Contracts in ERP system
  • Scheduling /phasing of Orders in Export scheduling app
  • Weekly Calls with Planning & logistics team to discuss monthly allocation orders
  • Weekly updates to customers about their orders
  • Follow up on overdue payments
  • Credit clearance from Finance team for Export dispatches
  • Customer Master - Credit term updating, Credit limit updating
  • Co-ordination with Country Managers, Planning & Logistics teams for Export Orders
  • Co-ordination with Merchant Exporters for their Orders, Advance Payments & proof of Documents
  • Knock off account receivable with coordination with finance team
  • Process commission of distributors
  • MIS - Daily sales report, Pending Delivery report, Export shipment Tracker
  • Sample shipments status updates
  • Export claim registration and closure as per TAT
  • Support & collaboration with cross function team

Requirements

  • 4-6 years experience
  • Any Graduate

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