Customer Care Agent Job at Joseph Joseph (London)

Customer Care Agent

Joseph Joseph

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Joseph Joseph, we are driven by a simple yet powerful belief — that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real-world problems but also bring joy, beauty, and functionality to daily life. We are looking for a passionate individual to join our dynamic and talented in-house global Customer Care Team who always thinks with a ‘Customer First’ approach. As a Customer Care Agent, you will touch on every point of the customer journey, from pre-sale through to after-care. Most importantly, we are looking for someone to represent the customer’s voice, ensuring that this is at the very heart of the brand across the entire business. You will predominantly work across our own Direct-to-Consumer websites including the UK, US, Australia, Europe, French and German markets.

Job Responsibility:

Be a brand and customer ambassador
Answer customer enquiries via different channels
Ensure customer enquiries are dealt with promptly and in line with our service level agreement
Exceed customer satisfaction and efficiency metrics
Make use of macros/template responses to reduce resolution time
Deal with pre/post order-related queries
Report any website/product issues to management
Work closely and cross-functionally with key departments

Requirements:

Fluent in English
Experience in a Customer Service role, preferably within an E-commerce business
Ideally have Zendesk experience, or similar
Shopify and SAP experience are an advantage, or similar
Ability to demonstrate and deliver first-class customer service
Natural communicator with extremely strong oral and written communication skills
Ability to recognise problems, present solutions and drive change
Highly adaptable and committed to the business needs, especially during peak periods of trade

Nice to have:

Shopify and SAP experience are an advantage, or similar

What we offer:

Competitive salary and holiday allowance
Company performance related bonus
A pension contribution
An exclusive staff discount
24/7 healthcare appointment support
Hybrid working
External private employee wellbeing support
Access to Perkbox
Volunteer days
Team Recognition scheme
Training and Development
Holiday carry-over scheme
Season-ticket travel loan
Cycle to work scheme
Parental Leave support
Holiday trading (buy/sell) and extra holiday days for long service

Additional Information:

Job Posted:
February 13, 2026

Work Type:

Hybrid work

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