Customer Care Agent Job at Metlen Group (Paiania)

Customer Care Agent

We are looking for someone who is customer-oriented to deliver happiness to our ...

Location

Greece

Salary:

Not provided

RemotivateJobs

Expiration Date

Until further notice

Requirements

Problem-solving oriented
team player
multitasking and critical thinking
fluency in Greek and English
computer skills and ability to use office equipment
prior experience in customer service is a plus
bachelor's degree is a plus

Job Responsibility

Deliver happiness to customers in Greece & Cyprus
take charge of communication with end users and partners
showcase verbal and written communication across live chat, incoming calls, and email

What we offer

Attractive remuneration package
ticket restaurant card
private medical & life insurance from day #1
access to online mental health platform with unlimited therapy and coaching sessions
access to online training platform for personal and professional growth
in-house cafeteria and gym available
pension plan to help you invest in the future

Fulltime

Customer Care Agent

The Customer Care Agent is responsible for managing service requests, coordinati...

Location

Philippines , Manila

Salary:

Not provided

STAFFVIRTUAL

Expiration Date

Until further notice

Requirements

Positive, professional attitude and a team player
Oral and Written Communication Skills
Customer Service Skills
Intermediate computer knowledge, especially in Microsoft Office programs and in desktop technology

Job Responsibility

Receive service request for customers via phone and email using multiple software platforms
Monitor aging service calls, and provide timely updates to customer and vendors
Accurately invoice service calls with all required data
Work with 3rd party vendors and technicians to provide world class service to our customer base
Handle 25+ incoming and 20+ outgoing calls per day
Handle 40+ Service tickets per day
Invoice 10+ aged calls a day
Complete all assigned account/ region service call updates daily

What we offer

Competitive compensation and benefits package
HMO Day 1 + FREE dependent coverage
De minimis and allowances
Attendance bonus
Paid time offs
Company-provided work setup (laptop, monitor, accessories)
Training, career growth, and global exposure
A collaborative and supportive team culture

Customer Care Agent

ln charge of numerous tasks ranging from patient communications to relaying info...

Location

Maadi

Salary:

Not provided

Ethics HR

Expiration Date

Until further notice

Requirements

Bachelor's degree in any field from a reputable university
Experience in a call center or high-volume call position
Pharmaceutical/ Insurance/ medical/ healthcare background is a plus
Knowledge of patient registration, medical appointment scheduling, health insurance is a plus
Good in English
Customer Oriented
Excellent communication skills and customer handling skills
Strong problem solving and analytical skills
Flexible team player
Eagerness to learn and be a pillar of support for the larger brand team

Job Responsibility

ln charge of numerous tasks ranging from patient communications to relaying information to providers
Handles incoming or outgoing customer/patient calls, social media, and other communication channels
Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey, or support issues
Ensure that each appointment is scheduled correctly and in harmony with provider's preference
Perform new patient pre-registration
Positively verifies/updates patient identity, demographics, insurance and all other data as required
Verifies insurance eligibility
Obtain complete and accurate clinical and financial information during the scheduling process
Obtain copy of insurance card, photo ID... etc. to be stored in Electronic Medical Record
Complete all documentation in accordance with department policy and procedure

Customer Care Agent

We have an exciting opportunuty to join out Customer Care team on a 12 month mat...

Location

United Kingdom , Cardiff

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Customer Service experience, preferably in a contact centre
Strong organisational skills
The ability to work in a fast-paced environment
Customer Centric with strong and transparent communication skills, in any form of interaction

Job Responsibility

Providing an outstanding level of service to our customers from start of their Veygo journey to the end, via email
Understanding the customers’ needs and strive to improve their journey, whether this be team, process or product related
Putting the customer first when making decisions throughout their need of support from us
Supporting customers whilst they purchase one of our Veygo products
Assisting the customers when then need to contact us about an active policy
Helping our customers when their vehicle has been involved in an incident
Protecting our products and business by ensuring our customers have not committed fraud
Contributing to the business goals and strategy

What we offer

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave
Eligible for up to £3,600 of free shares each year after one year of service
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover
Critical Illness Cover

Fulltime

Customer Care Agent

Receiving inbound calls for customer inquiries. Understand and respond to custom...

Location

Egypt

Salary:

Not provided

GlobeMed Egypt

Expiration Date

Until further notice

Requirements

Excellent command of the English language
Experience in the Call Center/customer service for at least 6 months
Previous experience in the Medical insurance industry is a plus
Punctual, people-oriented, and problem-solving skills
Discipline & strict compliance with policies & procedures
Ability to learn, seek knowledge, and self-development
Strong verbal communication skills
Demonstrates a positive, enthusiastic, friendly attitude
Ability to work on a 24-hour shift basis (flexibility for overnight shifts for males is required)
Proficiency in using MS Office applications

Job Responsibility

Receiving inbound calls for customer inquiries
Understand and respond to customer needs and issues over the phone
Assist, advise, and provide solutions to customers
Maintaining a professional attitude
Comply with the work standards and processes
Meeting set monthly KPIs
Work individually and as a part of a team
Accountability for pending cases until resolved
Create CRM complaints and report any problematic issues
Share knowledge with colleagues and follow up with the concerned departments to close pending issues

Customer Care Agent

At Joseph Joseph, we are driven by a simple yet powerful belief — that intellige...

Location

United Kingdom , London

Salary:

Not provided

Joseph Joseph

Expiration Date

Until further notice

Requirements

Fluent in English
Experience in a Customer Service role, preferably within an E-commerce business
Ideally have Zendesk experience, or similar
Shopify and SAP experience are an advantage, or similar
Ability to demonstrate and deliver first-class customer service
Natural communicator with extremely strong oral and written communication skills
Ability to recognise problems, present solutions and drive change
Highly adaptable and committed to the business needs, especially during peak periods of trade

Job Responsibility

Be a brand and customer ambassador
Answer customer enquiries via different channels
Ensure customer enquiries are dealt with promptly and in line with our service level agreement
Exceed customer satisfaction and efficiency metrics
Make use of macros/template responses to reduce resolution time
Deal with pre/post order-related queries
Report any website/product issues to management
Work closely and cross-functionally with key departments

What we offer

Competitive salary and holiday allowance
Company performance related bonus
A pension contribution
An exclusive staff discount
24/7 healthcare appointment support
Hybrid working
External private employee wellbeing support
Access to Perkbox
Volunteer days
Team Recognition scheme

Customer Care Agent

By joining this role, you'll play a vital part in enhancing the customer experie...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

1+ year of experience in a call center
experience in the Energy Sector or Service Provision will be considered an asset
Working hours flexibility
Fluency in English both written and verbal
Excellent communication and negotiation skills
Good knowledge of Technology including PCs, software applications, and telephone systems

Job Responsibility

Manage incoming inquiries through all customer service touch points (inbound call, mails, social media)
Conduct entries with all the required customer information in the company’s CRM system
Handle customer complaints through all touch points in accordance with company procedures
Initiate outbound calls within the customer's lifecycle
Work in shifts according to Customer Service working hours

What we offer

Competitive remuneration package
Group Health Insurance program
Discount on the household electricity bill
Cooperation, creativity and innovation: we adopt flexible cooperation models to achieve fast results and increased productivity

Fulltime

Customer Care Agent

We are currently looking for Customer Care Agent to join our Customer Excellence...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

Ideally 1+ year of experience in a call center
Working hours flexibility
Fluency in English both written and verbal
Excellent communication and negotiation skills
Good knowledge of Technology including PCs, software applications, and telephone systems

Job Responsibility

Manage incoming inquiries through all customer service touch points (inbound call, mails, social media)
Conduct entries with all the required customer information in the company’s CRM system
Handle customer complaints through all touch points in accordance with company procedures
Initiate outbound calls within the customer's lifecycle
Work in shifts according to Customer Service working hours

What we offer

Competitive remuneration package
Group Health Insurance program
Discount on the household electricity bill
Cooperation, creativity and innovation: we adopt flexible cooperation models to achieve fast results and increased productivity

Fulltime

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