Customer Care Agent Job at Metlen Group (Paiania)

Customer Care Agent

By joining this role, you'll play a vital part in enhancing the customer experie...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

1+ year of experience in a call center
experience in the Energy Sector or Service Provision will be considered an asset
working hours flexibility
fluency in English both written and verbal
excellent communication and negotiation skills
good knowledge of Technology including PCs, software applications, and telephone systems

Job Responsibility

manage incoming inquiries through all customer service touch points
conduct entries with all the required customer information in the company’s CRM system
handle customer complaints through all touch points in accordance with company procedures
initiate outbound calls within the customer's lifecycle
work in shifts according to Customer Service working hours

What we offer

competitive remuneration package
discount on the household electricity bill
flexible cooperation models to achieve fast results and increased productivity

Fulltime

Advanced Customer Care Agent

In this role, you will mainly focus on supporting our customers with all kinds o...

Location

Germany , Leipzig

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

Experience in customer support with a strong customer-focused mindset, showing empathy and patience in every interaction
Excellent communication skills, with the ability to engage effectively with both customers and internal stakeholders
Strong problem-solving abilities combined with a structured, solution-oriented approach
Foundational knowledge of web technologies (SSO, APIs, HTML/CSS) and the ability to apply this in troubleshooting scenarios
Fluency in both German and English, written and spoken (min. Level C1)
Familiarity with support tools such as Zendesk, Jira, Confluence, or Slack is an advantage

Job Responsibility

Deliver outstanding customer service, primarily via email, phone and video call
Take full ownership of support tickets and guide them through all process stages until the best solution is found
Investigate potential bugs and errors, escalate when necessary, and keep relevant teams continuously informed
Perform deep troubleshooting on complex issues to identify root causes
Act as the primary technical contact for key customers
Proactively reach out to customers who may be affected by an issue to provide timely updates and guidance

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project

Fulltime

Advanced Customer Care Agent

We are growing our Customer department! We are looking for a Customer Care Agent...

Location

Germany , Dresden

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

Experience in customer support with a strong customer-focused mindset, showing empathy and patience in every interaction
Excellent communication skills, with the ability to engage effectively with both customers and internal stakeholders
Strong problem-solving abilities combined with a structured, solution-oriented approach
Foundational knowledge of web technologies (SSO, APIs, HTML/CSS) and the ability to apply this in troubleshooting scenarios
Fluency in both German and English, written and spoken (min. Level C1)
Familiarity with support tools such as Zendesk, Jira, Confluence, or Slack is an advantage

Job Responsibility

Deliver outstanding customer service, primarily via email, phone and video call
Take full ownership of support tickets and guide them through all process stages until the best solution is found
Investigate potential bugs and errors, escalate when necessary, and keep relevant teams continuously informed
Perform deep troubleshooting on complex issues to identify root causes
Act as the primary technical contact for key customers
Proactively reach out to customers who may be affected by an issue to provide timely updates and guidance

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project

Fulltime

Advanced Customer Care Agent

We are growing our Customer department! We are looking for a Customer Care Agent...

Location

Germany , Chemnitz

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

Experience in customer support with a strong customer-focused mindset, showing empathy and patience in every interaction
Excellent communication skills, with the ability to engage effectively with both customers and internal stakeholders
Strong problem-solving abilities combined with a structured, solution-oriented approach
Foundational knowledge of web technologies (SSO, APIs, HTML/CSS) and the ability to apply this in troubleshooting scenarios
Fluency in both German and English, written and spoken (min. Level C1)
Familiarity with support tools such as Zendesk, Jira, Confluence, or Slack is an advantage

Job Responsibility

Deliver outstanding customer service, primarily via email, phone and video call
Take full ownership of support tickets and guide them through all process stages until the best solution is found
Investigate potential bugs and errors, escalate when necessary, and keep relevant teams continuously informed
Perform deep troubleshooting on complex issues to identify root causes
Act as the primary technical contact for key customers
Proactively reach out to customers who may be affected by an issue to provide timely updates and guidance

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project

Fulltime

Customer Care Centre Agent

The role involves building and retaining long-lasting relationships with new and...

Location

Thailand , Bang Phli

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Fresh graduates are welcome, as well as candidates with experience in customer service or call centre roles
you are comfortable using a computer and basic digital tools required for the role
you can communicate confidently and clearly (both spoken and written) in Thai and English
you are able to work shifts including weekends and public holidays
you understand how the Customer Care Centre supports customers before, during, and after their purchases
you can manage tasks with flexibility, speed, and simplicity
you are capable of handling customer concerns and complaints and finding win-win solutions
you demonstrate a courteous, professional, and friendly manner in customer interactions, especially over the phone
you can work independently and collaboratively with a team
you are comfortable working at IKEA Bangna (Mega Bangna) and able to commute to this location as required

Job Responsibility

Build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment
value and fulfill customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA brand
identify the customers’ needs and use your knowledge of the IKEA systems and processes to offer solutions
take ownership for resolving your customer’s individual needs
communicate a realistic timeline for this resolution and keep them informed as promised
work both individually and with your colleagues to ensure that you match your agreed service levels
offer appropriate solutions to the customers, giving advice on add-on sales
encourage customers to buy more
anticipate customer needs, promote products and services, and improve their home-to-home shopping experience
seek feedback and give feedback constructively to colleagues

Fulltime

Customer Care Agent

We are currently looking for Customer Care Agent to join our Customer Excellence...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

1+ year of experience in a call center
Working hours flexibility
Fluency in English both written and verbal
Excellent communication and negotiation skills
Good knowledge of Technology including PCs, software applications, and telephone systems

Job Responsibility

Manage incoming inquiries through all customer service touch points (inbound call, mails, social media)
Conduct entries with all the required customer information in the company’s CRM system
Handle customer complaints through all touch points in accordance with company procedures
Initiate outbound calls within the customer's lifecycle
Work in shifts according to Customer Service working hours

What we offer

Competitive remuneration package
Group Health Insurance program
Discount on the household electricity bill
Cooperation, creativity and innovation: we adopt flexible cooperation models to achieve fast results and increased productivity

Fulltime

Customer Care Agent

Join our Customer Excellence Team part of our M Energy Customer Solution Divisio...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

1+ year of experience in a call center
Working hours flexibility
Fluency in English both written and verbal
Excellent communication and negotiation skills
Good knowledge of Technology including PCs, software applications, and telephone systems
Experience in the Energy Sector or Service Provision will be considered an asset

Job Responsibility

Manage incoming inquiries through all customer service touch points (inbound call, mails, social media)
Conduct entries with all the required customer information in the company's CRM system
Handle customer complaints through all touch points in accordance with company procedures
Initiate outbound calls within the customer's lifecycle
Work in shifts according to Customer Service working hours

What we offer

Competitive remuneration package
Group Health Insurance program
Discount on the household electricity bill
Cooperation, creativity and innovation: we adopt flexible cooperation models to achieve fast results and increased productivity

Fulltime

Customer Care Agent

At METLEN Energy & Metals, we are catalysts for a sustainable future, positioned...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

Ideally 1+ year of experience in a call center
experience in the Energy Sector or Service Provision will be considered an asset
Working hours flexibility
Fluency in English both written and verbal
Excellent communication and negotiation skills
Good knowledge of Technology including PCs, software applications, and telephone systems

Job Responsibility

Manage incoming inquiries through all customer service touch points (inbound call, mails, social media)
Conduct entries with all the required customer information in the company’s CRM system
Handle customer complaints through all touch points in accordance with company procedures
Initiate outbound calls within the customer's lifecycle
Work in shifts according to Customer Service working hours

What we offer

Competitive remuneration package
Group Health Insurance program
Discount on the household electricity bill
Cooperation, creativity and innovation: we adopt flexible cooperation models to achieve fast results and increased productivity

Fulltime

Customer Care Agent

Metlen Group

Location:
Greece , Paiania

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
August 25, 2025

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Nice to have:

Additional Information:

Job Posted:August 25, 2025

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Location:
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Category:
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Contract Type:
Not provided

Job Posted:
August 25, 2025