Customer Care Agent, Randstad

Randstad

Location:
Greece, Neo Irakleio

Category:
Customer Service

Contract Type:
Employment contract

Salary:

1300.00 - 1400.00 EUR / Month

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Job Description:

We are looking for the next Customer Care Agent (Finnish Speaker) to join our client's team in the offices in Athens. Can you mirror a customer's language and tone? Are you passionate about the world of Online Gaming? If yes, we would love to hear back from you!

Job Responsibility:

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify and assess customers’ needs to achieve satisfaction
Handle customer complaints, provide appropriate solutions and alternatives
follow up to ensure resolution
Direct unresolved requests and issues to internal departments and follow up to ensure resolution
Update internal databases with information and record inquiries, comments and complaints
Enhance customer experience by gathering customer feedback and sharing with Product teams

Requirements:

High adaptability in dynamic working environments & rotating shifts
Excellent verbal & written communication skills
Client-centric mindset
Familiarity with the gaming industry is a plus
Customer oriented approach with excellent communication and problem-solving skills
Ability to multi-task, prioritize, and manage time effectively
Computer literacy
Flexibility to work on shift rotation 24/7
Fluency in Finnish and English (verbal and written) is a must-have
Fluency in Greek is nice-to-have
Experience as a Customer Support Agent or similar CS role is appreciated

Nice to have:

Familiarity with the gaming industry
Fluency in Greek

Additional Information:

Job Posted:
May 11, 2025

Expiration:
December 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Care Agent