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Customer Care Agent

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STAFFVIRTUAL

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Location:
Philippines , Manila

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Customer Care Agent is responsible for managing service requests, coordinating with vendors and technicians, and ensuring timely updates and resolution of customer issues. This role involves handling a high volume of calls and service tickets, accurately processing invoices, and maintaining strong communication with customers while delivering efficient and high-quality support.

Job Responsibility:

  • Receive service request for customers via phone and email using multiple software platforms
  • Monitor aging service calls, and provide timely updates to customer and vendors
  • Accurately invoice service calls with all required data
  • Work with 3rd party vendors and technicians to provide world class service to our customer base
  • Handle 25+ incoming and 20+ outgoing calls per day
  • Handle 40+ Service tickets per day
  • Invoice 10+ aged calls a day
  • Complete all assigned account/ region service call updates daily

Requirements:

  • Positive, professional attitude and a team player
  • Oral and Written Communication Skills
  • Customer Service Skills
  • Intermediate computer knowledge, especially in Microsoft Office programs and in desktop technology
What we offer:
  • Competitive compensation and benefits package
  • HMO Day 1 + FREE dependent coverage
  • De minimis and allowances
  • Attendance bonus
  • Paid time offs
  • Company-provided work setup (laptop, monitor, accessories)
  • Training, career growth, and global exposure
  • A collaborative and supportive team culture

Additional Information:

Job Posted:
April 16, 2026

Work Type:
Remote work
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