Customer Care Agent, Randstad

Customer Care Agent

Randstad

Location:
Greece, Athens

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for the next Customer Care Agent (Spanish Speaker) to join our client's team in the offices in Athens.

Job Responsibility:

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify and assess customers’ needs to achieve satisfaction
Handle customer complaints, provide appropriate solutions and alternatives
follow up to ensure resolution
Direct unresolved requests and issues to internal departments and follow up to ensure resolution
Update our internal databases with information and record inquiries, comments and complaints
Enhance customer experience by gathering customer feedback and share with our Product teams

Requirements:

Fluency in Spanish and English (verbal and written) is a must-have
Fluency in Greek is nice-to-have
Experience as a Customer Support Agent or similar CS role is appreciated
Familiarity with the gaming industry is a plus
Customer oriented approach with excellent communication and problem-solving skills
Ability to multi-task, prioritize, and manage time effectively
Computer literacy
Flexibility to work on shift rotation 24/7

Nice to have:

Fluency in Greek
Familiarity with the gaming industry

Additional Information:

Job Posted:
May 11, 2025

Expiration:
December 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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