Customer Care Agent

• Receiving inbound calls for customer inquiries
• Understand and respond to customer needs and issues over the phone
• Assist, advise, and provide solutions to customers
• Maintaining a professional attitude
• Comply with the work standards and processes
• Meeting set monthly KPIs
• Work individually and as a part of a team
• Accountability for pending cases until resolved
• Create CRM complaints and report any problematic issues
• Share knowledge with colleagues and follow up with the concerned departments to close pending issues
• Ensure a high level of customer satisfaction

• Excellent command of the English language
• Experience in the Call Center/customer service for at least 6 months
• Previous experience in the Medical insurance industry is a plus
• Punctual, people-oriented, and problem-solving skills
• Discipline & strict compliance with policies & procedures
• Ability to learn, seek knowledge, and self-development
• Strong verbal communication skills
• Demonstrates a positive, enthusiastic, friendly attitude
• Ability to work on a 24-hour shift basis (flexibility for overnight shifts for males is required)
• Proficiency in using MS Office applications

Previous experience in the Medical insurance industry is a plus