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We have an exciting opportunuty to join out Customer Care team on a 12 month maternity cover! Customer Care are at the heart of what Veygo do. We support new and existing customers discover, purchase, and use our products. Our end goal is to work as a team providing online, self-serving and effortless support. Our team support customers when making a purchase, assisting them to manage their accounts and policies, all the way to registering and settling their claim. Other responsibilities managed in the team are Data Validation and Claims Underwriting. It’s a very exciting, dynamic place to be. The role is challenging but rewarding! Our department is focused on constant development, both customer service and careers; giving you the opportunity to widen your experience in not only your position but other functions such as our Claims department.
Job Responsibility:
Providing an outstanding level of service to our customers from start of their Veygo journey to the end, via email
Understanding the customers’ needs and strive to improve their journey, whether this be team, process or product related
Putting the customer first when making decisions throughout their need of support from us
Supporting customers whilst they purchase one of our Veygo products
Assisting the customers when then need to contact us about an active policy
Helping our customers when their vehicle has been involved in an incident
Protecting our products and business by ensuring our customers have not committed fraud
Contributing to the business goals and strategy
Requirements:
Customer Service experience, preferably in a contact centre
Strong organisational skills
The ability to work in a fast-paced environment
Customer Centric with strong and transparent communication skills, in any form of interaction
Nice to have:
The ability to not only spot problems but dig to the root cause and implement changes
Be able to work on your own initiative and be confident in making decisions
What we offer:
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave
Eligible for up to £3,600 of free shares each year after one year of service