Customer Care Agent, Metlen Group

Metlen Group

Location:
Greece, Paiania

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

At METLEN Energy & Metals, we are catalysts for a sustainable future, positioned at the forefront of the energy transition while being a reference point for competitive green metallurgy at both the European and global levels. We are committed to embracing new technologies and advancements, creating a culture of resilience and innovation. As a Customer Care Agent, you'll enhance the customer experience, build relationships, and provide exceptional support.

Job Responsibility:

Manage incoming inquiries through all customer service touch points (inbound call, mails, social media)
Conduct entries with all the required customer information in the company’s CRM system
Handle customer complaints through all touch points in accordance with company procedures
Initiate outbound calls within the customer's lifecycle
Work in shifts according to Customer Service working hours

Requirements:

Ideally 1+ year of experience in a call center
experience in the Energy Sector or Service Provision will be considered an asset
Working hours flexibility
Fluency in English both written and verbal
Excellent communication and negotiation skills
Good knowledge of Technology including PCs, software applications, and telephone systems

Nice to have:

Experience in the Energy Sector or Service Provision

What we offer:

Competitive remuneration package
Group Health Insurance program
Discount on the household electricity bill
Cooperation, creativity and innovation: we adopt flexible cooperation models to achieve fast results and increased productivity

Additional Information:

Job Posted:
October 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.

Customer Care Agent