Customer Care Agent with English Job at myPOS (Sofia)

Customer Care Agent (English and French)

We are hiring a Customer Care Agent to support our players worldwide and ensure ...

Location

Ukraine , Lviv

Salary:

Not provided

Gameloft

Expiration Date

Until further notice

Requirements

Handle customer requests via tickets, with potential phone support, in English and French
Investigate and resolve issues using internal tools and knowledge bases
Track, document, and follow up on cases until full resolution
Escalate complex or technical cases to relevant teams when needed
Identify recurring issues and contribute to improving support processes and templates

English-speaking Customer Care Agent

As a Customer Care Agent at myPOS, you'll handle a variety of day-to-day interac...

Location

Bulgaria , Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

Fluency in English, both written and spoken – clear, confident, and professional
At least 1–2 years of experience in a customer-facing role – a call centre, BPO, or support environment works well as a foundation
The ability to explain technical or financial concepts in plain, friendly language – you make the complex feel simple
A calm, composed approach when things get busy or complicated, and a genuine enjoyment of helping people
Comfort working with digital tools and systems, and a good eye for detail
An interest in fintech, payments, or business technology – if you've worked with payment systems or POS solutions before, that's a strong advantage
Adaptability – myPOS moves fast, and you're someone who sees change as opportunity rather than disruption

Job Responsibility

Being the friendly, knowledgeable point of contact for English-speaking merchants and business owners – across chat, email, and phone
Taking ownership of customer issues from first contact through to resolution – following up and making sure nothing falls through the cracks
Helping customers understand their accounts, navigate our products, and get real value from the platform – in plain, clear English
Acting as the customer's advocate internally – working on their behalf with specialist teams across the business to get complex cases resolved faster
Explaining technical or financial topics – like payment flows, fees, or account status – in a way that's easy to understand and free of jargon
Sharing patterns and feedback from customer conversations with the wider team to help us keep improving

What we offer

25 days paid annual leave, plus 1 extra day each year (up to 30)
Premium health insurance, including dental and optical cover
102.26 EUR monthly meal vouchers
Fully covered Multisport card
Free coffee, snacks, and drinks at the office
Fully covered public transport pass for Sofia
Annual salary reviews and performance bonuses
Access to myPOS Academy and LinkedIn Learning
Annual personal development budget
Refer-a-friend bonus

Fulltime

Italian-speaking Customer Care Agent

At myPOS, we're on a mission to help businesses thrive by making payments easier...

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

Fluent Italian and good English communication skills, both written and spoken
Previous experience in customer service, customer support, hospitality, retail, or another customer-facing role
Strong communication skills and the ability to explain information clearly and professionally
A positive attitude and genuine willingness to help customers
Good organizational skills and attention to detail
Confidence working with multiple systems and digital tools
Interest in financial services, fintech, e-commerce, or technology-related products
The ability to adapt quickly in a fast-paced and evolving environment

Job Responsibility

Serve as the main point of contact for Italian-speaking customers via phone, email, and chat
Assist merchants with account-related queries, payment transactions, and product usage
Investigate and resolve customer issues while ensuring a positive and professional experience
Coordinate with internal departments to find timely solutions for more complex cases
Guide customers through our products and services, helping them understand how to get the most value from myPOS
Accurately document customer interactions and maintain detailed case records
Contribute ideas and feedback that help improve our products, processes, and overall customer journey

What we offer

Vibrant international team operating in hi-tech environment
Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer a friend bonus
Teambuilding, social activities and networks on a multi-national level
Excellent compensation package
25 days annual paid leave (+1 day per year up to 30)
Full Luxury package health insurance including dental care and optical glasses

Fulltime

French-speaking Customer Care Agent

At myPOS, we’re all about helping businesses grow and get paid. We make payments...

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

Fluency in French and a solid command of English, both written and spoken
At least 1–2 years of experience in a customer-facing role – a call centre, BPO, or support environment works well as a foundation
The ability to explain technical or financial concepts in plain, friendly language – you make the complex feel simple
A calm, composed approach when things get busy or complicated, and a genuine enjoyment of helping people
Comfort working with digital tools and systems, and a good eye for detail
An interest in fintech, payments, or business technology – if you've worked with payment systems or POS solutions before, that's a strong advantage
Adaptability – myPOS moves fast, and you're someone who sees change as opportunity rather than disruption.

Job Responsibility

Being the friendly, knowledgeable point of contact for French-speaking merchants and business owners – across chat, email, and phone
Taking ownership of customer issues from first contact through to resolution – you'll follow up, close the loop, and make sure nothing falls through the cracks
Helping customers understand their accounts, navigate our products, and get real value from the platform – in plain, clear French
Acting as the customer's advocate internally – working on their behalf with specialist teams across the business (such as payments operations or account verification) to get complex cases resolved faster
Explaining technical or financial topics – like payment flows, fees, or account status – in a way that's easy to understand and free of jargon
Sharing patterns and feedback from customer conversations with the wider team to help us improve.

What we offer

Excellent compensation package
25 days annual paid leave (+1 day per year up to 30)
Full “Luxury” package health insurance including dental care and optical glasses
Meal vouchers of 102.26 EUR per month
Fully covered Multisport card
Free coffee, snacks and drinks at the office
Vibrant international team operating in hi-tech environment
Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning

French-speaking Customer Care Agent

At myPOS, we’re all about helping businesses grow and get paid. We make payments...

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

Fluency in French and a solid command of English, both written and spoken
At least 1–2 years of experience in a customer-facing role – a call centre, BPO, or support environment works well as a foundation
The ability to explain technical or financial concepts in plain, friendly language – you make the complex feel simple
A calm, composed approach when things get busy or complicated, and a genuine enjoyment of helping people
Comfort working with digital tools and systems, and a good eye for detail
An interest in fintech, payments, or business technology – if you've worked with payment systems or POS solutions before, that's a strong advantage
Adaptability – myPOS moves fast, and you're someone who sees change as opportunity rather than disruption.

Job Responsibility

Being the friendly, knowledgeable point of contact for French-speaking merchants and business owners – across chat, email, and phone
Taking ownership of customer issues from first contact through to resolution – you'll follow up, close the loop, and make sure nothing falls through the cracks
Helping customers understand their accounts, navigate our products, and get real value from the platform – in plain, clear French
Acting as the customer's advocate internally – working on their behalf with specialist teams across the business (such as payments operations or account verification) to get complex cases resolved faster
Explaining technical or financial topics – like payment flows, fees, or account status – in a way that's easy to understand and free of jargon
Sharing patterns and feedback from customer conversations with the wider team to help us improve

What we offer

Vibrant international team operating in hi-tech environment
Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer a friend bonus
Teambuilding, social activities and networks on a multi-national level
Excellent compensation package
25 days annual paid leave (+1 day per year up to 30)
Full Luxury package health insurance including dental care and optical glasses

Fulltime

Greek-speaking Customer Care Agent

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

Fluency in Greek and a solid command of English, both written and spoken
At least 1–2 years of experience in a customer-facing role — a call centre, BPO, or support environment works well as a foundation
The ability to explain technical or financial concepts in plain, friendly language — you make the complex feel simple
A calm, composed approach when things get busy or complicated, and a genuine enjoyment of helping people
Comfort working with digital tools and systems, and a good eye for detail
An interest in fintech, payments, or business technology — if you’ve worked with payment systems or POS solutions before, that’s a strong advantage
Adaptability — myPOS moves fast, and you’re someone who sees change as opportunity rather than disruption.

Job Responsibility

Be the friendly, knowledgeable point of contact for Greek-speaking merchants and business owners across chat, email, and phone
Take ownership of customer issues from first contact through to resolution — you’ll follow up, close the loop, and make sure nothing falls through the cracks
Help customers understand their accounts, navigate our products, and get real value from the platform — in plain, clear Greek
Act as the customer’s advocate internally, working on their behalf with specialist teams across the business, such as Payments Operations or Account Verification, to get complex cases resolved faster
Explain technical or financial topics, such as payment flows, fees, or account status, in a way that’s easy to understand and free of jargon
Share patterns and feedback from customer conversations with the wider team to help us improve.

What we offer

Vibrant international team operating in a hi-tech environment
Annual salary reviews, promotions, and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer-a-friend bonus, as we know that working with friends is fun
Teambuilding, social activities, and networks on a multinational level
Excellent compensation package
25 days annual paid leave, plus 1 additional day per year up to 30 days
Full “Luxury” package health insurance, including dental care and optical glasses

Fulltime