Customer Care Agent (English and French) Job at Gameloft (Lviv)

French-speaking Customer Care Agent

At myPOS, we’re all about helping businesses grow and get paid. We make payments...

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

Fluency in French and a solid command of English, both written and spoken
At least 1–2 years of experience in a customer-facing role – a call centre, BPO, or support environment works well as a foundation
The ability to explain technical or financial concepts in plain, friendly language – you make the complex feel simple
A calm, composed approach when things get busy or complicated, and a genuine enjoyment of helping people
Comfort working with digital tools and systems, and a good eye for detail
An interest in fintech, payments, or business technology – if you've worked with payment systems or POS solutions before, that's a strong advantage
Adaptability – myPOS moves fast, and you're someone who sees change as opportunity rather than disruption.

Job Responsibility

Being the friendly, knowledgeable point of contact for French-speaking merchants and business owners – across chat, email, and phone
Taking ownership of customer issues from first contact through to resolution – you'll follow up, close the loop, and make sure nothing falls through the cracks
Helping customers understand their accounts, navigate our products, and get real value from the platform – in plain, clear French
Acting as the customer's advocate internally – working on their behalf with specialist teams across the business (such as payments operations or account verification) to get complex cases resolved faster
Explaining technical or financial topics – like payment flows, fees, or account status – in a way that's easy to understand and free of jargon
Sharing patterns and feedback from customer conversations with the wider team to help us improve.

What we offer

Excellent compensation package
25 days annual paid leave (+1 day per year up to 30)
Full “Luxury” package health insurance including dental care and optical glasses
Meal vouchers of 102.26 EUR per month
Fully covered Multisport card
Free coffee, snacks and drinks at the office
Vibrant international team operating in hi-tech environment
Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning

French-speaking Customer Care Agent

At myPOS, we’re all about helping businesses grow and get paid. We make payments...

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

Fluency in French and a solid command of English, both written and spoken
At least 1–2 years of experience in a customer-facing role – a call centre, BPO, or support environment works well as a foundation
The ability to explain technical or financial concepts in plain, friendly language – you make the complex feel simple
A calm, composed approach when things get busy or complicated, and a genuine enjoyment of helping people
Comfort working with digital tools and systems, and a good eye for detail
An interest in fintech, payments, or business technology – if you've worked with payment systems or POS solutions before, that's a strong advantage
Adaptability – myPOS moves fast, and you're someone who sees change as opportunity rather than disruption.

Job Responsibility

Being the friendly, knowledgeable point of contact for French-speaking merchants and business owners – across chat, email, and phone
Taking ownership of customer issues from first contact through to resolution – you'll follow up, close the loop, and make sure nothing falls through the cracks
Helping customers understand their accounts, navigate our products, and get real value from the platform – in plain, clear French
Acting as the customer's advocate internally – working on their behalf with specialist teams across the business (such as payments operations or account verification) to get complex cases resolved faster
Explaining technical or financial topics – like payment flows, fees, or account status – in a way that's easy to understand and free of jargon
Sharing patterns and feedback from customer conversations with the wider team to help us improve

What we offer

Vibrant international team operating in hi-tech environment
Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer a friend bonus
Teambuilding, social activities and networks on a multi-national level
Excellent compensation package
25 days annual paid leave (+1 day per year up to 30)
Full Luxury package health insurance including dental care and optical glasses

Fulltime

French-speaking Customer Care Agent

As a Customer Care Agent at myPOS, you'll handle a variety of day-to-day interac...

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

Fluency in French and a solid command of English, both written and spoken
At least 1–2 years of experience in a customer-facing role – a call centre, BPO, or support environment works well as a foundation
The ability to explain technical or financial concepts in plain, friendly language – you make the complex feel simple
A calm, composed approach when things get busy or complicated, and a genuine enjoyment of helping people
Comfort working with digital tools and systems, and a good eye for detail
An interest in fintech, payments, or business technology – if you've worked with payment systems or POS solutions before, that's a strong advantage
Adaptability – myPOS moves fast, and you're someone who sees change as opportunity rather than disruption.

Job Responsibility

Being the friendly, knowledgeable point of contact for French-speaking merchants and business owners – across chat, email, and phone
Taking ownership of customer issues from first contact through to resolution – you'll follow up, close the loop, and make sure nothing falls through the cracks
Helping customers understand their accounts, navigate our products, and get real value from the platform – in plain, clear French
Acting as the customer's advocate internally – working on their behalf with specialist teams across the business (such as payments operations or account verification) to get complex cases resolved faster
Explaining technical or financial topics – like payment flows, fees, or account status – in a way that's easy to understand and free of jargon
Sharing patterns and feedback from customer conversations with the wider team to help us improve.

What we offer

Excellent compensation package
25 days annual paid leave (+1 day per year up to 30)
Full Luxury package health insurance including dental care and optical glasses
Meal vouchers of 102.26 EUR per month
Fully covered Multisport card
Free coffee, snacks and drinks at the office
Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget

Fulltime

French-speaking Customer Care Agent (Hybrid)

As a Customer Care Agent at myPOS, you'll handle a variety of day-to-day interac...

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

Fluency in French and a solid command of English, both written and spoken
At least 1–2 years of experience in a customer-facing role – a call centre, BPO, or support environment works well as a foundation
The ability to explain technical or financial concepts in plain, friendly language – you make the complex feel simple
A calm, composed approach when things get busy or complicated, and a genuine enjoyment of helping people
Comfort working with digital tools and systems, and a good eye for detail
An interest in fintech, payments, or business technology – if you've worked with payment systems or POS solutions before, that's a strong advantage
Adaptability – myPOS moves fast, and you're someone who sees change as opportunity rather than disruption

Job Responsibility

Being the friendly, knowledgeable point of contact for French-speaking merchants and business owners – across chat, email, and phone
Taking ownership of customer issues from first contact through to resolution – you'll follow up, close the loop, and make sure nothing falls through the cracks
Helping customers understand their accounts, navigate our products, and get real value from the platform – in plain, clear French
Acting as the customer's advocate internally – working on their behalf with specialist teams across the business (such as payments operations or account verification) to get complex cases resolved faster
Explaining technical or financial topics – like payment flows, fees, or account status – in a way that's easy to understand and free of jargon
Sharing patterns and feedback from customer conversations with the wider team to help us improve

What we offer

Excellent compensation package
25 days annual paid leave (+1 day per year up to 30)
Full Luxury package health insurance including dental care and optical glasses
Meal vouchers of 102.26 EUR per month
Fully covered Multisport card
Free coffee, snacks and drinks at the office
Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget

Fulltime

Product Expert - Customer Care Agent

We're looking for a Product Expert to join our Level 2 Customer Care team — hand...

Location

Salary:

Not provided

PhantomBuster

Expiration Date

Until further notice

Requirements

1–2 years of experience in a customer-facing role, ideally in a SaaS environment
Familiarity with support tooling (e.g. Zendesk or similar platforms)
Strong personal metrics — you maintain high standards on response time, ticket quality, CSAT, and IQS, and you know where you stand against them
A natural troubleshooter — you want to understand the root cause, not just close the issue
you're drawn to complexity, not put off by it
Ownership mindset — when you pick up a ticket, you see it through
and if you spot something that isn't working, you raise it with the Team Lead or the right team rather than sitting on it
Strong communication skills — you explain complex things simply and adapt your tone to your audience, whether that's a frustrated user or a technical colleague
Well-organised and self-directed — you take responsibility for managing your time and workload to deliver consistently
A knowledge sharer — when you figure something out, you document it or bring it back to the team so everyone can learn from it

Job Responsibility

Handle tickets — with care and depth
Investigate, troubleshoot, and resolve advanced tickets escalated from Level 1 or coming directly from users
Handle a variety of query types: product behaviour, integrations, Account and Billing questions, and automation edge cases
Communicate solutions clearly and patiently — no matter how technical the issue or how frustrated the user
Escalate to Level 3 when needed, with a well-structured handoff
Be a resource for the Level 1 team, supporting them with product knowledge and complex case guidance
Become the product expert you're hired to be
Develop mastery of the PhantomBuster platform — how it works, where it breaks, and why
Build a solid understanding of the lead generation workflows our users are trying to build, not just the product itself
Stay ahead of product changes and new features so users always get accurate, up-to-date answers

What we offer

International team
Fun team building events
€40/month for remote work
Flexible working time
Home office budget up to €1500
100% of an Alan Blue subscription (french-based contracts)
Lunch vouchers - €8 (50% The Phantom Company) / worked day (french-based contracts)
Partnership with MokaCare
€70 a month benefit for entertainment expenses
Book Allowance and Sharing Program

Fulltime

New

French Speaking Service Desk Analyst

Our partner is a globally renowned multinational conglomerate and a leading play...

Location

Hungary , Budapest

Salary:

Not provided

Randstad

Expiration Date

August 31, 2026

Requirements

Minimum 1 year of proven experience in an IT Support, HelpDesk, or Service Desk Agent role is strictly required
Near-native or business-level fluency (C1 level) in French
Strong communication proficiency (B2 level) in English
Solid familiarity with Windows operating systems, Office 365 environments, and core network troubleshooting concepts
Exceptional interpersonal and communication skills, with a strong ability to translate technical solutions clearly and assertively to clients
Minimum of a high school diploma is required
Must possess a valid, current right to work in Hungary

Job Responsibility

IT Troubleshooting: Identify, diagnose, and resolve technical IT-related issues while efficiently managing incoming customer requests and inquiries
Multi-Channel Remote Support: Provide high-quality, remote technical assistance to end-users via telephone, email, and chat
Premium Client Care: Utilize your specialized language skills to deliver seamless support and an outstanding customer experience for high-profile international clients

What we offer

Competitive Compensation Package: An attractive base salary tailored to your professional experience level
Performance-Based Growth: Annual performance and salary reviews to support your continuous career development
Cafeteria System: A generous annual allowance for flexible fringe benefits
Health & Wellbeing: Comprehensive private medical insurance package provided through a premium clinic partner
Professional Development: Access to extensive self-development programs, technical certifications, and clear horizontal or vertical career progression pathways

Fulltime

Patient/Client Care Coordinator

Are you a highly motivated and empathetic Patient Care Coordinator with a passio...

Location

Canada , Mississauga

Salary:

50000.00 - 60000.00 CAD / Year

Randstad

Expiration Date

July 12, 2026

Requirements

Exceptional written and verbal communication skills in both English and Quebecois
Soft Skills: An outgoing, bubbly personality, and a high degree of initiative and proactivity
Customer Focus: Proven ability to provide exceptional customer service and manage patient relationships
Adaptability: Ability to work effectively with limited specific instructions
Technical Proficiency: Demonstrated proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

Job Responsibility

Providing exceptional service by building positive, professional relationships with patients, Doctors, Nurses and Insurance Agents
Managing data entry, phone calls and emails, and proactively making outbound calls to patients for necessary follow-up throughout the order process
Providing timely follow up regarding pricing, product availability, and delivery of urology supplies
Effectively communicating with customers over phone and email in both English and French would be a strong asset
Identifying customer needs and determining the appropriate course of action
Accurately processing orders and taking payments over the phone
Helping customers navigate and understand complex insurance coverage inquiries
Making professional product recommendations based on the patient's best end use
Collecting general information (DOB, insurance) from patients and ensuring the client database is updated and maintained

What we offer

Competitive Compensation: A strong salary ranging from $50,000 to $60,000
Career Growth: Significant room for advancement into new projects or other roles
Work Environment: Full-time, 5 days a week in-office position in Mississauga
Work Schedule: Consistent Monday to Friday, 9:00 AM to 5:00 PM work schedule
Comprehensive Training: Structured training provided, including shadowing, showing, teaching, and training modules
Essential Equipment: All necessary work equipment will be provided
Meaningful Work: The opportunity to be a key member of the team, providing vital medical supplies

Fulltime

!

Business Center Senior Associate

The Senior Associate vacancy is for someone with a proven reception and front de...

Location

Luxembourg , Luxembourg

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Proven reception and front desk experience
Charismatic and a problem solver
Good English and French mandatory
Capable to do easily all reception tasks with little or no supervision
Treatment of emails, calls, requests, complaints
Supervise the Junior Associates
Technical expertise in computer issues and telephone units’ instructions (suitable)
Master client’s complain handling
Provide support to the junior associates team
Model and represent the company having a senior posture and self-control

Job Responsibility

Guarantee a smooth operation of the reception in all buildings
Ensure the business centre(s) client experience
Be a reliable back-up to the Manager and Director in all daily operational areas of the centre(s)
Maintain and supervise the centre(s) quality of standards
Keep a professional and solutions oriented service to clients on a daily basis
Support to the Director during to increase sales and profitability by keeping clients satisfied and employees motivated
Check daily emails, requests, phone calls
Control and ensure that the centre(s) quality standard checks are done daily, weekly, monthly, and quarterly
Be an important contact to all suppliers to ensure a smooth running of the business centre(s)
Participate upon request in any refurbishment work or Facility Projects

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements
Generous holidays
An additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Additional local benefits depending on your location

Fulltime

Select Country

Customer Care Agent (English and French)

Job Description

Requirements

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