Customer Care Agent – Payments & Fintech, Portuguese speaker

• Be the friendly and professional voice of myPOS for Portuguese-speaking customers via chat, email, and phone
• Support customers with questions about payments, accounts, and our products
• Guide users through our solutions, helping them get the most value from the platform
• Work closely with internal teams such as Payments, Risk, and KYC to resolve cases efficiently
• Turn every interaction into a positive experience that builds trust and loyalty
• Share customer feedback and insights to help us improve and innovate

• Fluency in Portuguese and good command of English, both written and spoken
• Strong communication skills and a genuine desire to help people
• Customer-focused attitude with the ability to remain calm and professional
• Good attention to detail and confidence working with systems and tools
• Curiosity and willingness to learn about fintech products

Previous experience in fintech products is a plus, but not required

• Annual salary reviews and performance bonuses based on your results and impact
• Access to myPOS Academy and LinkedIn Learning
• Annual personal development budget
• Refer-a-friend bonus
• Team events, social activities, and international networking
• 25 days paid annual leave, plus 1 extra day each year (up to 30)
• Premium health insurance, including dental and optical cover
• 102.26 EUR monthly meal vouchers
• Fully covered Multisport card
• Free coffee, snacks, and drinks at the office