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Customer Care Agent – Payments & Fintech, Italian speaker

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myPOS

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Location:
Bulgaria , Sofia ▼

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Are you an Italian-speaking Customer Care professional with a passion for helping people and solving problems? Ready to bring your energy, empathy, and communication skills to one of Europe’s fastest-growing fintech companies? If you enjoy connecting with people, learning new things, and turning every interaction into a great customer experience – we’d love to meet you. At myPOS, we make payments simple, smart, and accessible for everyone. From free multicurrency accounts to powerful e-commerce tools, we empower business owners across Europe to grow and succeed in a fast-moving digital world.

Job Responsibility:

  • Be the friendly and professional voice of myPOS for Italian-speaking customers via chat, email, and phone
  • Support customers with questions about payments, accounts, and our products
  • Guide users through our solutions, helping them get the most value from the platform
  • Work closely with internal teams such as Payments, Risk, and KYC to resolve cases efficiently
  • Turn every interaction into a positive experience that builds trust and loyalty
  • Share customer feedback and insights to help us improve and innovate

Requirements:

  • Fluency in Italian and good command of English, both written and spoken
  • Strong communication skills and a genuine desire to help people
  • Customer-focused attitude with the ability to remain calm and professional
  • Good attention to detail and confidence working with systems and tools
  • Curiosity and willingness to learn about fintech products (previous experience is a plus, but not required)
What we offer:
  • Annual salary reviews and performance bonuses based on your results and impact
  • Access to myPOS Academy and LinkedIn Learning
  • Annual personal development budget
  • Refer-a-friend bonus
  • Team events, social activities, and international networking
  • 25 days paid annual leave, plus 1 extra day each year (up to 30)
  • Premium health insurance, including dental and optical cover
  • 200 BGN monthly meal vouchers
  • Fully covered Multisport card
  • Free coffee, snacks, and drinks at the office

Additional Information:

Job Posted:
January 03, 2026

Work Type:
On-site work
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