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myPOS Logo myPOS · Customer Service

Customer Care Agent – Payments & Fintech, Greek speaker

Bulgaria, Sofia · Job Posted January 03, 2026

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Job Description

Be the voice of trust for our Greek-speaking customers. At myPOS, we make payments simple, smart, and accessible for everyone. From free multicurrency accounts to powerful e-commerce tools, we empower business owners across Europe to grow and succeed in a fast-moving digital world.

Job Responsibility

  • Be the friendly and professional voice of myPOS for Greek-speaking customers via chat, email, and phone
  • Support customers with questions about payments, accounts, and our products
  • Guide users through our solutions, helping them get the most value from the platform
  • Work closely with internal teams such as Payments, Risk, and KYC to resolve cases efficiently
  • Turn every interaction into a positive experience that builds trust and loyalty
  • Share customer feedback and insights to help us improve and innovate

Requirements

  • Fluency in Greek
  • Good command of English, both written and spoken
  • Strong communication skills and a genuine desire to help people
  • Customer-focused attitude with the ability to remain calm and professional
  • Good attention to detail and confidence working with systems and tools
  • Curiosity and willingness to learn about fintech products

Nice to have

Previous experience in fintech products is a plus, but not required

What we offer

  • Annual salary reviews
  • Performance bonuses based on your results and impact
  • Access to myPOS Academy and LinkedIn Learning
  • Annual personal development budget
  • Refer-a-friend bonus
  • Team events, social activities, and international networking
  • 25 days paid annual leave, plus 1 extra day each year (up to 30)
  • Premium health insurance, including dental and optical cover
  • 200 BGN monthly meal vouchers
  • Fully covered Multisport card
  • Free coffee, snacks, and drinks at the office
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