Customer Care Advocate

At Tonal, we place Customer Experience above all else. This role will have a direct impact in crafting our Customer Experience and in delivering a white-glove experience to every individual Customer. We are looking for a skilled and empathetic communicator who will guard the frontlines and do what it takes to get our Customers on track with their fitness goals! This includes addressing pre-purchase inquiries, troubleshooting product issues, helping Customers with questions/concerns, and contributing to the team’s culture as we scale. Every Customer matters. Our number one priority is making sure Customers have what they need to use Tonal and be their strongest.