Customer Care Advocate Job at Robert Half (Milwaukee)

Customer Care Advocate

We are looking for a Customer Care Advocate to join our team in Milwaukee, Wisco...

Location

United States , Milwaukee

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, call center support, or a related customer-facing role
Hands-on experience with order entry, inbound call handling, and customer account support
Ability to manage multiple tasks in a structured, process-oriented manner while maintaining accuracy and attention to detail
Strong verbal and written communication skills with the ability to work effectively across cross-functional teams
Demonstrated problem-solving skills and sound judgment when addressing customer issues and transactional requests
Comfortable adapting to changing priorities in a contract assignment that may support increased workload or transitional business needs
Team-oriented approach with a dependable work ethic and willingness to assist others when needed

Job Responsibility

Build a strong understanding of assigned customers, including their products, purchasing patterns, contacts, and service needs to provide informed day-to-day support
Partner closely with sales, engineering, and other internal stakeholders to gather customer-related information and respond effectively to inquiries
Manage customer concerns such as complaints, returns, credits, shipment follow-up, and order adjustments with a focus on timely resolution and customer satisfaction
Track quotations and order activity to stay informed on schedules, priorities, and open customer commitments
Stay up to date on product updates, account changes, and reassigned customer contacts to ensure accurate communication and service
Maintain organized reference materials and contribute ideas that improve team procedures, consistency, and overall workflow
Communicate with departments including marketing, product support, quality, planning, and shipping to address application questions and service requests
Support a collaborative team environment by assisting coworkers during high-volume periods and helping balance shared workload as needed

What we offer

medical
vision
dental
life insurance
disability insurance
401(k) plan
free online training

Fulltime

Customer Care Advocate

We are looking for a Customer Care Advocate to join a growing team within the se...

Location

United States , Milwaukee

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, customer support, or a related service-oriented role
Background in call center support, including handling inbound customer inquiries with attention to detail and in a timely manner
Experience with order entry, order tracking, and communicating status updates to customers
Ability to manage both incoming and outgoing customer communication with clarity and professionalism
Strong organizational skills with close attention to detail and the ability to follow established processes consistently
Effective problem-solving skills and the ability to coordinate with multiple departments to resolve customer issues
Comfortable working in a collaborative team environment and adapting to changing business needs
Strong written and verbal communication skills with a dependable work ethic and good time management

Job Responsibility

Build a strong understanding of assigned customers, including their products, purchasing patterns, key contacts, and account priorities to provide informed day-to-day support
Partner closely with sales, engineering, and other internal stakeholders to gather customer-related information and ensure service requests are handled accurately
Respond promptly to customer issues involving complaints, returns, credits, shipment questions, and order concerns, working toward effective and thorough resolution
Monitor quotes and order activity to stay aware of timelines, status changes, and commitments that may affect customer expectations
Stay informed on product updates, account assignments, and other changes that influence customer communication and service delivery
Maintain organized reference materials and contribute ideas that improve team procedures, workflow consistency, and service quality
Work cross-functionally with departments such as marketing, quality, planning, product support, and shipping to address inquiries and support customer applications
Assist with transactional customer service needs, including order entry, status updates, inbound call handling, and basic issue resolution during periods of high demand or transition support
Contribute to a team-focused environment by helping coworkers balance workload and ensuring customer needs continue to be met efficiently

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Customer Care Advocate

At Wickes, we’re passionate about our customers — not just meeting expectations ...

Location

United Kingdom , Northampton

Salary:

26000.00 GBP / Year

Wickes

Expiration Date

Until further notice

Requirements

A natural ability to listen deeply and respond with empathy
A calm and thoughtful approach to complex or emotionally charged situations
Excellent verbal and written communication — clear, professional, and personal
Confidence in making fair, balanced decisions that prioritise both the customer and business integrity
Experience in handling customer queries, ideally in dispute resolution or high-care environments (retail, hospitality, etc.)
Comfortable using CRM tools and technology to track progress and collaborate across teams
A solutions mindset — seeing problems as chances to make things better, not just right

Job Responsibility

Thoughtfully investigating customer concerns to understand not just the “what,” but the “why”
Offering tailored, compassionate solutions that reflect our brand values and commitment to service excellence
Guiding customers through complex issues including financial disputes, legal claims, and escalated complaints with transparency and care
Collaborating across departments — from legal to logistics — to ensure holistic, timely solutions
Representing Wickes in external conversations, including ombudsman cases, with professionalism and clarity
Maintaining consistent and empathetic communication, keeping customers informed and reassured at every step
Documenting your work with accuracy and insight, ensuring we can learn and improve from every interaction
Identifying recurring themes in feedback and working with teams to turn insights into better processes and experiences

What we offer

bonus

Fulltime

Customer Care Advocate

At Tonal, we place Customer Experience above all else. This role will have a dir...

Location

Canada , Toronto

Salary:

55000.00 - 60000.00 CAD / Year

Tonal

Expiration Date

Until further notice

Requirements

A Customer Advocate
Comfortable with full-stack support across hardware, firmware, and software
An excellent communicator with especially strong writing skills
A skilled typer (minimum 60 WPM)
Working under pressure comes as second nature
Detail-oriented
Punctual

Job Responsibility

Develop deep expertise in Tonal
Help Customers on a daily basis over phone, email, face to face, and social media
Deliver high-quality work
Capture feedback from frontline interactions and recommend resolutions
Make contributions towards content (knowledge base, CRM templates, troubleshooting guides, messaging proposals)
Test new product updates and provide user feedback
Provide feedback on functions and effectiveness of the Advocate teams
Cover flexible hours including on-call work, nights and weekends

What we offer

Health insurance
Retirement savings benefits
Life insurance
Disability benefits
Flexible paid time off
Parental leave

Fulltime

French-speaking Customer Care Agent

At myPOS, we’re all about helping businesses grow and get paid. We make payments...

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

Fluency in French and a solid command of English, both written and spoken
At least 1–2 years of experience in a customer-facing role – a call centre, BPO, or support environment works well as a foundation
The ability to explain technical or financial concepts in plain, friendly language – you make the complex feel simple
A calm, composed approach when things get busy or complicated, and a genuine enjoyment of helping people
Comfort working with digital tools and systems, and a good eye for detail
An interest in fintech, payments, or business technology – if you've worked with payment systems or POS solutions before, that's a strong advantage
Adaptability – myPOS moves fast, and you're someone who sees change as opportunity rather than disruption.

Job Responsibility

Being the friendly, knowledgeable point of contact for French-speaking merchants and business owners – across chat, email, and phone
Taking ownership of customer issues from first contact through to resolution – you'll follow up, close the loop, and make sure nothing falls through the cracks
Helping customers understand their accounts, navigate our products, and get real value from the platform – in plain, clear French
Acting as the customer's advocate internally – working on their behalf with specialist teams across the business (such as payments operations or account verification) to get complex cases resolved faster
Explaining technical or financial topics – like payment flows, fees, or account status – in a way that's easy to understand and free of jargon
Sharing patterns and feedback from customer conversations with the wider team to help us improve.

What we offer

Excellent compensation package
25 days annual paid leave (+1 day per year up to 30)
Full “Luxury” package health insurance including dental care and optical glasses
Meal vouchers of 102.26 EUR per month
Fully covered Multisport card
Free coffee, snacks and drinks at the office
Vibrant international team operating in hi-tech environment
Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning

French-speaking Customer Care Agent

At myPOS, we’re all about helping businesses grow and get paid. We make payments...

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

Fluency in French and a solid command of English, both written and spoken
At least 1–2 years of experience in a customer-facing role – a call centre, BPO, or support environment works well as a foundation
The ability to explain technical or financial concepts in plain, friendly language – you make the complex feel simple
A calm, composed approach when things get busy or complicated, and a genuine enjoyment of helping people
Comfort working with digital tools and systems, and a good eye for detail
An interest in fintech, payments, or business technology – if you've worked with payment systems or POS solutions before, that's a strong advantage
Adaptability – myPOS moves fast, and you're someone who sees change as opportunity rather than disruption.

Job Responsibility

Being the friendly, knowledgeable point of contact for French-speaking merchants and business owners – across chat, email, and phone
Taking ownership of customer issues from first contact through to resolution – you'll follow up, close the loop, and make sure nothing falls through the cracks
Helping customers understand their accounts, navigate our products, and get real value from the platform – in plain, clear French
Acting as the customer's advocate internally – working on their behalf with specialist teams across the business (such as payments operations or account verification) to get complex cases resolved faster
Explaining technical or financial topics – like payment flows, fees, or account status – in a way that's easy to understand and free of jargon
Sharing patterns and feedback from customer conversations with the wider team to help us improve

What we offer

Vibrant international team operating in hi-tech environment
Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer a friend bonus
Teambuilding, social activities and networks on a multi-national level
Excellent compensation package
25 days annual paid leave (+1 day per year up to 30)
Full Luxury package health insurance including dental care and optical glasses

Fulltime

English-speaking Customer Care Agent

As a Customer Care Agent at myPOS, you'll handle a variety of day-to-day interac...

Location

Bulgaria , Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

Fluency in English, both written and spoken – clear, confident, and professional
At least 1–2 years of experience in a customer-facing role – a call centre, BPO, or support environment works well as a foundation
The ability to explain technical or financial concepts in plain, friendly language – you make the complex feel simple
A calm, composed approach when things get busy or complicated, and a genuine enjoyment of helping people
Comfort working with digital tools and systems, and a good eye for detail
An interest in fintech, payments, or business technology – if you've worked with payment systems or POS solutions before, that's a strong advantage
Adaptability – myPOS moves fast, and you're someone who sees change as opportunity rather than disruption

Job Responsibility

Being the friendly, knowledgeable point of contact for English-speaking merchants and business owners – across chat, email, and phone
Taking ownership of customer issues from first contact through to resolution – following up and making sure nothing falls through the cracks
Helping customers understand their accounts, navigate our products, and get real value from the platform – in plain, clear English
Acting as the customer's advocate internally – working on their behalf with specialist teams across the business to get complex cases resolved faster
Explaining technical or financial topics – like payment flows, fees, or account status – in a way that's easy to understand and free of jargon
Sharing patterns and feedback from customer conversations with the wider team to help us keep improving

What we offer

25 days paid annual leave, plus 1 extra day each year (up to 30)
Premium health insurance, including dental and optical cover
102.26 EUR monthly meal vouchers
Fully covered Multisport card
Free coffee, snacks, and drinks at the office
Fully covered public transport pass for Sofia
Annual salary reviews and performance bonuses
Access to myPOS Academy and LinkedIn Learning
Annual personal development budget
Refer-a-friend bonus

Fulltime

Greek-speaking Customer Care Agent

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

Fluency in Greek and a solid command of English, both written and spoken
At least 1–2 years of experience in a customer-facing role — a call centre, BPO, or support environment works well as a foundation
The ability to explain technical or financial concepts in plain, friendly language — you make the complex feel simple
A calm, composed approach when things get busy or complicated, and a genuine enjoyment of helping people
Comfort working with digital tools and systems, and a good eye for detail
An interest in fintech, payments, or business technology — if you’ve worked with payment systems or POS solutions before, that’s a strong advantage
Adaptability — myPOS moves fast, and you’re someone who sees change as opportunity rather than disruption.

Job Responsibility

Be the friendly, knowledgeable point of contact for Greek-speaking merchants and business owners across chat, email, and phone
Take ownership of customer issues from first contact through to resolution — you’ll follow up, close the loop, and make sure nothing falls through the cracks
Help customers understand their accounts, navigate our products, and get real value from the platform — in plain, clear Greek
Act as the customer’s advocate internally, working on their behalf with specialist teams across the business, such as Payments Operations or Account Verification, to get complex cases resolved faster
Explain technical or financial topics, such as payment flows, fees, or account status, in a way that’s easy to understand and free of jargon
Share patterns and feedback from customer conversations with the wider team to help us improve.

What we offer

Vibrant international team operating in a hi-tech environment
Annual salary reviews, promotions, and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer-a-friend bonus, as we know that working with friends is fun
Teambuilding, social activities, and networks on a multinational level
Excellent compensation package
25 days annual paid leave, plus 1 additional day per year up to 30 days
Full “Luxury” package health insurance, including dental care and optical glasses

Fulltime

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Customer Care Advocate

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Customer Care Advocate

Customer Care Advocate

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